Manju Priya J
Summary
Experienced CCO/Backend team brings 2+ years of knowledge in customer service. Smoothly manages all incoming calls / service requests by applying strong organizational and time management skills. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
3
3
years of professional experience
Work History
CCO / Backend Team
Samsung Service Center
Chengalpattu
08.2020 - Current
- Assist with answering all incoming service requests.
- Scheduling and communicating service plans to technicians.
- Ordering parts requested by technicians to complete repairs.
- Daily review of all open service requests with technicians.
- Provide updates to customers upon their request.
- Reconcile parts inventory and order parts with low inventory.
- Coordinating between customer's and technician's to ensure timely delivery of services requested.
- Updating team leader on daily basis about all pending service requests.
Education
Bachelor of Science - Physics
Rajeshwari Vadhachalam Govt Arts College
Chengalpattu06.2020
Skills
- Customer service
- Result Oriented
- Communication Skill
- Adaptability
- Time management
- Multi-Task Management
- Reliable
- Positive and cheerful
- Active listening skills
Timeline
CCO / Backend Team
Samsung Service Center
08.2020 - Current
Bachelor of Science - Physics
Rajeshwari Vadhachalam Govt Arts College
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