Manju Rajpurohit
CRO, Airtel
Ahmedabad
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Store Management
Riyasat Store
Ahmedabad
08.2021 - Current
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
Customer Relationship Officer
Airtel
Ahmedabad
03.2019 - 11.2020
- Made customers aware of current and new programs and services.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Created customer support strategies to increase customer retention.
- Educated customers about product and processed purchases.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
Education
High School Diploma -
Rejimental Children High School
Aurangabad 04.2001 -
Bachelor of Accountancy - Bachelor of Commerce
Barkatullah Vishwavidyalaya Bhopal University
Hoshangabad 08.2016 - 08.2018
Skills
Discipline management
undefinedTimeline
Store Management
Riyasat Store
08.2021 - Current
Customer Relationship Officer
Airtel
03.2019 - 11.2020
Bachelor of Accountancy - Bachelor of Commerce
Barkatullah Vishwavidyalaya Bhopal University
08.2016 - 08.2018
High School Diploma -
Rejimental Children High School
04.2001 -
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