Manju Rajpurohit
CRO, Airtel
Ahmedabad
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Store Management
Riyasat Store
Ahmedabad
08.2021 - Current
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
Customer Relationship Officer
Airtel
Ahmedabad
03.2019 - 11.2020
- Made customers aware of current and new programs and services.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Created customer support strategies to increase customer retention.
- Educated customers about product and processed purchases.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
Education
High School Diploma -
Rejimental Children High School
Aurangabad 04.2001 -
Bachelor of Accountancy - Bachelor of Commerce
Barkatullah Vishwavidyalaya Bhopal University
Hoshangabad 08.2016 - 08.2018
Skills
Discipline management
Inbound and outbound calling
Documentation and reporting
Sales expertise
Complaint resolution
Database Management
Report preparation
Staff education and training
Key holder experience
Timeline
Store Management
Riyasat Store
08.2021 - Current
Customer Relationship Officer
Airtel
03.2019 - 11.2020
Bachelor of Accountancy - Bachelor of Commerce
Barkatullah Vishwavidyalaya Bhopal University
08.2016 - 08.2018
High School Diploma -
Rejimental Children High School
04.2001 -