Summary
Overview
Work History
Education
Skills
Skills Summary
Personal Information
Timeline
Generic

Manjul Kushwah

Summary

Dynamic Linux/Cloud Engineer with extensive experience at Bank of America Ltd, specializing in AWS infrastructure and automation using Terraform and Ansible. Proven track record in optimizing cloud environments and ensuring compliance, while delivering exceptional customer satisfaction through effective communication and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Linux/Cloud Engineer

Bank of America Ltd
07.2020 - Current
  • Provisioning of virtual servers/instances using VMware and Cloud.
  • Provisioning of EC2 instances in AWS using Terraform.
  • Building and maintaining AWS infrastructure (VPC,EC2, Security groups, IAM).
  • Securing AWS environment and meet compliance requirements.
  • Patching on Linux systems with local RPMs and using repositories.
  • Perform notifications, restore service, confirm services and report updates.
  • Provisioning/Managing of Virtual machines on VMware servers through Vcenter.
  • Working on Linux Administration/Automation and configuration tasks using Ansible.
  • Perform routine health checks and provide, work on optimization of the environment.
  • Communicate with stakeholders through email, incident management tool and phone to understand and address their concerns, ensuing excellent customer satisfaction.
  • Create and update knowledge base articles, FAQs.

Cloud Engineer

Puresoftware Ltd
07.2019 - 07.2020
  • Cloud Migration project migrating Oracle VMs from OVM2 to OVM 3.
  • Cloud, VM, Linux server provisioning.

Unix Consultant

IntraEdge Technologies
02.2017 - 07.2019
  • Provide hosting service support by troubleshooting and resolving Unix Incidents.
  • Co-coordinating with delivery units and support teams to ensure speedy resolution of incidents, within the SLA time-frame.
  • Participate in regional and global on call rotations to perform incident management activities.
  • Perform notifications, restore service, confirm services and report updates.
  • Work with Application development and operations team for complete ownership of delivering features assigned.
  • Work in co-ordination with application teams and deploy images on Linux with Docker container service.
  • Communicate with Application team, production and QA in coordinating systems engineering work.
  • Using Puppet CI tool to automate daily system administration tasks.
  • Initiate root cause analysis and log issues in problem management tool.
  • Follow standards and processes used in service support for documenting and reporting incidents.
  • Coordinate on incidents that need problem escalation and notification.
  • Support the change management process for implementing production changes, including incident fixes and patch deployment.
  • Maintain support and troubleshooting documentation.

Advisor-Unix Systems

Dell International Services
07.2014 - 07.2016
  • Implementing Infrastructure automation practices, like infrastructure as code and configuration management.
  • Provision of servers including installing hardware, configuring DRAC, installing OS.
  • Provisioning of virtual servers/instances using VMware and Cloud.
  • Installing Docker on RHEL7 systems with local RPMs and using repositories.
  • Perform notifications, restore service, confirm services and report updates.
  • Participate in global on call rotations to perform incident management activities.
  • Disaster recovery planning, implementation and configuration.
  • Troubleshoot complex technical problems across multiple platforms (e.g. Linux, AIX).
  • Familiar with BMC Remedy Tool, and Change Management process.
  • Initiate root cause analysis and log issues in problem management tool.
  • Maintain support and troubleshooting documentation.
  • Project Worked on - Moody's, Citi Bank

IT Analyst-UNIX System

Cargill India Ltd
07.2011 - 07.2014
  • Provide hosting service support by troubleshooting and resolving Unix Incidents.
  • Co-coordinating with delivery units and support teams to ensure speedy resolution of incidents, within the SLA time-frame.
  • Participate in regional and global on call rotations to perform incident management activities.
  • Perform notifications, restore service, confirm services and report updates.
  • Troubleshoot complex technical problems across multiple platforms (e.g. Linux, AIX).
  • Disk/File System Management using Logical Volume manager on Linux/AIX.
  • Securing server by configuring IPtables.
  • Working on Apache webservers, configuration and maintenance.
  • Using, installing, and maintaining SAN Devices using EMC PowerPath version 4.5.
  • Initiate root cause analysis and log issues in problem management tool.
  • Follow standards and processes used in service support for documenting and reporting incidents.
  • Coordinate on incidents that need problem escalation and notification.
  • Support the change management process for implementing production changes, including incident fixes and patch deployment.
  • Maintain support and troubleshooting documentation.
  • Perform Patch activities including Kernel update, security and firmware patching.
  • Project Worked on - In-House Infrastructure

UNIX support Analyst

HCL technologies Ltd
08.2008 - 06.2011
  • Provide 24x7 support for LINUX / AIX servers, production systems and services.
  • Users and Groups management.
  • Disk/File System Management using Logical Volume manager on Linux/AIX.
  • Process management, managing software Packages.
  • Escalate unresolved incidents and problems to Regional Service Support Supervisor.
  • Familiar with BMC Remedy Tool, and Change Management process.
  • Project worked on - Dow Jones, Toys R Us

NOC Engineer

Ericsson India Pvt Ltd
06.2007 - 07.2008
  • Ensuring the required uptime and service levels for multiple operators worldwide.
  • To ensure process compliance for IPX Processes.
  • IPX System Surveillance & first level fault management.
  • Performing Health Check for all the application tools, SMSC, MMSC gateways, database servers.
  • Coordination with internal /external customers for smooth operation of IPX nodes.
  • Resolution of subscriber's complaints and root cause analysis.
  • Providing Technical support to operators and content providers from all over the world.
  • Customer complaints handling forwarded by Local teams of operators from the entire world.
  • Problem Management, Incident Management.

Education

B.E - Computer Science

Army Institute of Technology
Pune

Skills

  • DevOps tools
  • Ansible
  • Docker
  • Kubernetes
  • GIT
  • Terraform
  • Cloud platform AWS
  • Splunk
  • BMC Remedy Tool
  • Change Management process
  • Red Hat Enterprise Linux System Administration
  • Shell scripting
  • Linux
  • RHEL
  • VMware
  • Icinga
  • Prometheus
  • Grafana
  • ServiceNow
  • Apache
  • Websphere
  • Nginx
  • Jenkins
  • Git
  • CloudFormation

Skills Summary

Ansible, Docker, Kubernetes, GIT, Terraform, AWS, Splunk, BMC Remedy Tool, Change Management process, Red Hat Enterprise Linux System Administration, Basic knowledge on Shell scripting

Personal Information

  • Passport Number: F7734957
  • Date of Birth: 09/23/84

Timeline

Linux/Cloud Engineer

Bank of America Ltd
07.2020 - Current

Cloud Engineer

Puresoftware Ltd
07.2019 - 07.2020

Unix Consultant

IntraEdge Technologies
02.2017 - 07.2019

Advisor-Unix Systems

Dell International Services
07.2014 - 07.2016

IT Analyst-UNIX System

Cargill India Ltd
07.2011 - 07.2014

UNIX support Analyst

HCL technologies Ltd
08.2008 - 06.2011

NOC Engineer

Ericsson India Pvt Ltd
06.2007 - 07.2008

B.E - Computer Science

Army Institute of Technology

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Manjul Kushwah