Summary
Overview
Work History
Education
Skills
STRENGTHS
Awards
KEY ACHIEVEMENTS
Timeline
Generic

Manjula K S

Bengaluru,KA

Summary

Results-driven Senior Process Analyst with expertise in optimizing insurance operations, enhancing customer service, and ensuring regulatory compliance. Skilled in data analysis, workflow efficiency, and policy evaluation to drive measurable business improvements. A strategic communicator committed to continuous innovation and operational excellence.

Overview

13
13
years of professional experience

Work History

Senior Analyst - Operations Management

Athur J Gallagher
Bangalore, India
01.2018 - Current
  • Evaluating and grading executives based on performance metrics, providing structured evaluations to enhance role effectiveness and operational standards
  • Managing, maintaining, and updating the insurance renewal database across multiple geographies, ensuring accuracy, compliance, and consistency in records.
  • Reviewing existing corporate and commercial insurance policies to verify renewal details, coverage terms, and alignment with regional regulatory requirements.
  • Cross-checking and validating critical policy data, including premium adjustments, policyholder information, endorsements, coverage modifications, and underwriting guidelines across diverse markets.
  • Identifying and resolving discrepancies in renewal documentation, implementing corrective measures to enhance accuracy and operational efficiency
  • Coordinating with underwriters and brokers across multiple locations to streamline renewal processes and improve data integrity.
  • Implementing best practices for insurance database management to maintain security, accuracy, and accessibility of records across multiple corporate and commercial portfolios.

Senior Insurance Practitioner

IBM GPS / Concentrix Daksh
Bangalore, India
01.2013 - 01.2017
  • Project: Treasure PPI (Payment Protection Insurance) For Lloyds Banking Group, UK.
  • We have to check the customer database and retrieve the customer insurance details, and then calculate the refund amount in separate application and filing process.
  • Then we have to send the Final Response Letter with the redress/refund amount to the customer and informing the time period of the receiving amount.
  • Responsible for checking Credit limit, Encoding Errors cases and calculating the interest rates etc
  • Conduct audits on a regular basis of individuals work to ensure quality of work delivered and to ensure that proper controls, checklists are in place.
  • Interaction with client on regular intervals to ensure smooth flow of project work & client satisfaction.

Education

Bachelor of Commerce -

Bangalore University
01.2012

Skills

  • Risk Assessment
  • Insurance Coverage
  • Policy Analysis
  • Customer service
  • Data Interpretation & Reporting
  • Invoice Processing

STRENGTHS

  • Collaboration
  • Effective cross-functional team engagement, and seamless communication to enhance insurance operations.
  • Attention to Detail
  • Accuracy in reviewing and processing complex insurance cases
  • Performance Evaluation
  • Expert in evaluating and grading executive performance effectively.

Awards

Recognized for exceptional performance and consistently exceeding expectations across various projects.

KEY ACHIEVEMENTS

  • Cross-Training initiatives
  • Led cross-training for teams during peak renewal, enhancing efficiency and coordination for smoother operations
  • Enhancing Workflows & Knowledge Sharing
  • Independently mastered a new application and cross-trained teams, boosting efficiency and collaboration.
  • Streamlined workflows, bridged knowledge gaps, and fostered continuous learning, driving productivity gains.

Timeline

Senior Analyst - Operations Management

Athur J Gallagher
01.2018 - Current

Senior Insurance Practitioner

IBM GPS / Concentrix Daksh
01.2013 - 01.2017

Bachelor of Commerce -

Bangalore University

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Manjula K S