Manjula N
Bangalore
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Assertive professional with expertise in conflict resolution and billing disputes. Articulate communicator and pragmatic problem-solver with dedication to service and satisfaction. Enforces corporate policies to reduce shrink and increase profits.
Overview
6
6
years of professional experience
Work History
Customer Relations Manager
Airtel (ARC Krishna)
Bangalore
01.2012 - 07.2017
- Coordinated with other departments to ensure that all necessary information was shared with customers promptly and accurately.
- Analyzed customer feedback data to identify areas for improvement in products or services.
- Resolved escalated customer service issues in a timely manner.
- Collaborated closely with marketing teams to develop promotional campaigns tailored towards existing customers.
- Maintained accurate records of customer interactions and transactions.
- Developed strategies for improving the overall quality of the customer experience.
- Conducted regular staff meetings to discuss customer feedback, complaints, and suggestions.
- Facilitated team discussions about ways to improve the company's overall approach to managing customer relations.
- Assisted customers with inquiries via telephone, email, or online chat.
- Organized promotional events aimed at increasing brand awareness among target audiences.
Education
B.Com - Accounting
Kuvempu University
Bangalore 07-2015
Skills
- Decision-Making
- Business Operations
- Account Services
- Conflict Management
- Vendor Relationship Management
- Service Billing Arrangements
- Customer Relationship Management
- Team Management
- Account Updates
Languages
Telugu
First Language
English
Advanced
C1
Kannada
Proficient
C2
Tamil
Intermediate
B1
Date of Birth
21/07/1987
Timeline
Customer Relations Manager
Airtel (ARC Krishna)
01.2012 - 07.2017
B.Com - Accounting
Kuvempu University