Manjula Prakash
Bengaluru
Summary
Data-driven Customer Success professional with 3.5 years of experience across fintech and enterprise software environments. Proven ability to improve customer journeys indirectly through data analysis, partner coordination, and cross-functional collaboration. Skilled in SQL, BigQuery, Excel, and Python, with hands-on experience in automation and process optimization.
Overview
4
4
years of professional experience
Work History
Data Analyst
Whizdm Finance Pvt Ltd
Bengaluru, India
10.2023 - Current
- Supported end-to-end customer journey for multiple lending partners ensuring seamless onboarding
- Acted as liaison between business, product, and external partners
- Used JIRA to track and resolve customer-impacting issues • Analyzed large datasets using SQL, PostgreSQL, Excel, BigQuery
- Led reconciliation ensuring financial data accuracy • Automated reconciliation reducing TAT by ~50% and saving 6–7 hours/day
- Streamlined processes reducing turnaround time by ~40–60%
Data Operations Executive
Tally Solutions Private
Bengaluru, India
03.2022 - 05.2023
- Extracted, cleaned, and transformed datasets
- Delivered structured reports for stakeholders
- Maintained high data accuracy standards
Education
Master of Computer Applications -
The Oxford College of Engineering
Bengaluru, India12-2021
Bachelor of Computer Applications -
SSMRV Degree College
Bengaluru, India06-2019
Skills
- Customer Journey Management
- Stakeholder & Partner Management
- SQL, PostgreSQL, BigQuery, Excel
- Python Automation
- JIRA
- Process Improvement
- Cross-functional Coordination
Accomplishments
Recognized with Rewards & Recognition (RNR) in multiple organizations for quickly ramping up in new environments, taking end-to-end ownership of critical processes, and effectively managing high-volume partner portfolios
Languages
English
Intermediate (B1)
Telugu
Intermediate (B1)
Hindi
Intermediate (B1)
Timeline
Data Analyst
Whizdm Finance Pvt Ltd
10.2023 - Current
Data Operations Executive
Tally Solutions Private
03.2022 - 05.2023
Master of Computer Applications -
The Oxford College of Engineering
Bachelor of Computer Applications -
SSMRV Degree College
Hobbies
Reading Novels