Manjula R

As the PMO at Infosys Limited in India, I am responsible for overseeing and managing all aspects of project management for the organization. This includes developing and implementing project management strategies, monitoring project progress and ensuring delivery within budget and timeline.

• Collaborate with internal departments/leaders to collate project management-related data/metrics to provide appropriate reports to the Senior Management Team
• Attend and support the governance forums to assist in tracking and managing decisions, and further arising actions (produce meeting materials, minutes, actions log, decisions log)
• Good stakeholder management which involves frequent interaction with various Director, Account Managers, Senior Project Managers, GPM.
• Acts as the primary contact for business owners and conducts regular oversight for annual certifications and monthly scorecards prepared by the business owner bringing any issues or performance concerns to management attention
• Quarterly Centre wise Reviews with Centre Head, Centre SPOC, CVP, CEO and COO offices
• BE tracker: Prepare comparison summary of Delivery, CSG and Dashboard BE for fortnight Call with all LOB SPOC’s and AVP
• Led a team of PMOs and coordinators
• Conducted assessments and risk mitigation plans
• Managed project budgets and resource allocation for 250 FTEs
• Facilitated communication between different departments
• Monitor and document adherence to the established governance standards, raising issues where required
• Project metrics reporting and project finance management (Support resource forecasting and capacity planning)
• Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
• Drove company growth with proactive mindset and results-oriented plans for business operations.
• Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
• Coordinated strategic plans for administrative services management and optimisation to best use available resources.
• Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.

As a Vendor & Commercial Manager at Infosys Limited in India, I was responsible for managing all vendor relationships and negotiating contracts to optimize cost and quality. I also oversaw the commercial aspects of projects, including pricing and profitability analysis, to ensure successful delivery for our clients.

• Conducted consultations with clients to understand their requirements and find best products suited to their needs, upselling where appropriate.
• Managed vendor relationships
• Negotiated contracts
• Optimized cost and quality
• Assisting various key stakeholders in the account whenever they require any information regarding Contracts and Reports
• Preparing the New Contract/SOW as per the requirements from Customer
• Contract renewals/Extension before the expiry dates and Maintain repository of contracts and Reports
• Preparation of Project Health Reports, Preparations of Balance Scorecard, Resource Utilization. Billability Report, Skill data base, Unbilled Analysis, Headcount Report, Resource Allocation report
• Has in-depth knowledge of Resource Management fundamentals involving Resource Planning, Resource Budget, Recruitment planning, Resource Requirement Fulfilment, Billability/Utilization, Management Reporting on critical resourcing aspects, management of Resource Database, Fixed Price/T&M Billing

As a Quality Analyst I was responsible for ensuring the quality of Credit Card project. This involved performing thorough testing and analysis to identify and resolve any issues or defect.

• Provide implementations support for process improvement, and act as point of contact for issue resolution. Deploy improvement plan defined in the engagement. Drive risk mitigation process improvement at engagement level
• Lead/participate in improvement projects. Collect and analyse data and provide insights on improvement opportunities to identify root causes and appropriate solutions to eliminate errors
• Deploy Best practices to achieve benchmark performance, share best practices followed in engagement at vertical and org level. Deploy plan to achieve the benchmark performance in all metrics
• Support process owner to drive improvement plan for CSAT at org. level; analyse, provide feedback, and drive corrective and preventive actions in the engagement
• Conduct six sigma trainings
• Coordinate with team members to close six sigma/lean projects
• Performing Internal Audits and Assisting in External Audits