Manjula S

* Working closely with Quality Assurance Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical

* As new Content Policies are being developed and prototyped, providing details to local teams around the impact of the policy change on the teams current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place

* Deliver just-in-time training to reviewers on new or changing Content Policies as well as refresher training on existing Content Policy on an as-needed basis

* Re-reviewing decision accuracy audits to ensure

* Fulfill base productivity and quality requirements

* Partner with internal teams to ensure that decisions made by Content Review team is being regularly audited for accuracy and that performance feedback is being shared with the responsible teams

* Developing process documentation and aggregating feedback about the functionality of audit tools

* Understand and remain up-to-date with client policies and guidelines; resolve inquiries according to defined policies and procedures

* Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

* Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports

* Screening User-Generated Content : Review posts, comments, images, videos, and other user-generated content to ensure compliance with the platform's content policies.

* Flagging Violations : Identify and flag inappropriate or harmful content, such as hate speech, explicit material, bullying, or illegal activities.

* Handling Violations : Take appropriate actions such as removing content, issuing warnings, or banning users based on severity and policy rules.

* Categorization : Organize content into appropriate categories for easier navigation and compliance.

* Training : Attend regular training sessions to understand new content types and moderation strategies, improving efficiency and accuracy.

* Secure Handling : Ensure all content moderation is conducted securely, avoiding breaches of data or platform security.