Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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Manjula SB

Senior Financial Advisor (Collections)
Bengaluru

Summary

Experienced Collections Specialist bringing 7 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Senior Financial Advisor

HSBC
10.2022 - Current
  • Contacted customers to discuss late payments, collect outstanding payments and options for remitting amounts due by negotiating installment methods.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
  • Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
  • Monitored industry trends and best practices to continuously improve collections operations.
  • Established strong relationships with customers, fostering open communication channels for effective debt resolution.
  • Guided and mentored new employees on collection methods, overcoming challenges by sharing personal experiences and offering practical advice.
  • Enhanced mentees performance through regular training, coaching, and feedback sessions enabling them to refine their skills and enhance their potential.

Collections Specialist

Paypal
12.2021 - 8 2022
  • Engage with Paypal customer where a negative balance has occured on their account, perform various range of collection duties including providing guidance and educating customers in order to avoid Negative balance in the future
  • Following established policies and procedures to obtain payment on negative balance account via email or phone contacts
  • Construct individually tailored solutions while being in compliance with all local laws and regulations regarding collections and debt recovery.

Customer Financial Advisor

Concentrix Daksh services India Pvt Ltd
04.2019 - 11.2021
  • Take charge of customer inquiries
  • Utilizing my skills and decisions making in an efficient and effective manner to provide the best possible customer service
  • Adhere to proper market conduct standards like FCA, FOS and Process Debit card payments for the customers
  • Customize affordable arrangements or payment plans to the customer by understanding their personal and financial circumstances
  • Help customers to budget their finances while ensuring customer satisfaction.

Admissions Assistant

Canadian International School
10.2018 - 03.2019
  • Manage the complete process of assisting the admissions officer with the overall admissions process for international students through out the year
  • Assisting the parents with the campus tour and following up with potential leads.

Sales Manager

Fitworks LLP
04.2017 - 10.2018
  • Build and maintaining client relations
  • Work with internal departments such as Accounts, Trainers team and Facilities to make sure the business runs smoothly on Day to Day basis
  • Solve problems for clients and customers by developing innovative and tailored sales solutions
  • Proactively pursue new business and Sales opportunities.

Education

B.COM - Specialised in Accounts

Seshadripuram Evening Degree College, Bangalore University
Bengaluru, India
07.2014 - 05.2017

Skills

  • Strong negotiation skills
  • Issue investigation
  • Account Review
  • Payment Processing
  • Time Management
  • Decision-Making
  • Leadership
  • Teamwork and Collaboration
  • Critical thinking and Problem-Solving
  • Active Listening
  • Multitasking
  • Reliability
  • Adaptability and Flexibility

Extracurricular Activities

Completed 'C' certificate in NCC Army wing. Participated in various sports and cultural activities like Archery, power & weight lifting, rifle shooting at university and state level.

Timeline

Senior Financial Advisor

HSBC
10.2022 - Current

Collections Specialist

Paypal
12.2021 - 8 2022

Customer Financial Advisor

Concentrix Daksh services India Pvt Ltd
04.2019 - 11.2021

Admissions Assistant

Canadian International School
10.2018 - 03.2019

Sales Manager

Fitworks LLP
04.2017 - 10.2018

B.COM - Specialised in Accounts

Seshadripuram Evening Degree College, Bangalore University
07.2014 - 05.2017

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Manjula SBSenior Financial Advisor (Collections)