P. MANJULA
Thiruvallur
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization. Builds strong customer relationships through attentive listening, clear communication and careful questioning that identifies the right solution. Trains new staff, supports team coordination and applies sound judgement to maintain consistent service quality.
Overview
4
4
Languages
14
14
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
The villa of interior
07.2023 - Current
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer queries over phone and by email.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
- Trained new customer support staff, imparting essential skills and company standards for excellence.
CUSTOMER SUPPORT / PRODUCTION MANAGER
walilter systems pvt ltd
bangalore
02.2023 - 05.2023
- Oversaw operation of production equipment throughout manufacturing process to back-fill.
- Reviewed projected needs and planned accordingly to meet targets.
- Increased productivity and reduced material waste to establish coherence.
- Guaranteed efficient operations, coordinating requirements with material handling and technical functions.
- Set schedules and allocated resources for current and backlog production requirements.
- Trained, mentored and counselled employees to develop high-performing team.
- Managed daily operations in production facility, optimising workflow and enhancing efficiency.
CUSTOMER SERVICE MANAGER
walilter systems pvt ltd
Bangalore
06.2022 - 01.2023
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Communicated regularly with team members to maintain clearly defined expectations.
- Delivered exceptional customer service to grow business, resolve issues and maximise customer experience.
TELE CALLING EXECUTIVE
Airtel
Trichy
02.2020 - 05.2021
- Handling a calls from the customer and clarifying a plans about the airtel company and make customer to change a new plans
- Clearing a complaints regard plans and payments.
GUEST LECTURER
Jayaram college of engineering
Trichy
07.2013 - 09.2016
- Taking a class and giving a training for the students on windows 8 app snd creation of application.
- Maintained good working knowledge of current curriculum standards, tailoring teachings to fit.
STUDENT PARTNER
Microsoft
bangalore
09.2012 - 05.2013
- Developing an application for windows 10.
Education
MCA -
Jayaram college of Engineering and Technology
BCA -
Shrimathi Indira Gandhi college of Arts and science
HSC -
Srirangam Girls Higher Secondary School
SSLC -
Srirangam Girls Higher Secondary School
Skills
- Team building
- Problem solving
- Decision making
- Interviewing Candidates
- Time Management and Planning
- Training Coordination
- Production Scheduling
- Product Knowledge
- Proficient With Furniture Systems
- Project Management
- Creative
- Product Specifications
- Customer records
- Customer relationship management
- Quality assurance
- Team coordination
LANGUAGES
Tamil, English: First Language
Beginner
A1
Hindi: A1 Beginner
Beginner
A1
Telugu: A2 Elementary
Beginner
A1
KANNADA
Upper Intermediate
B2
CUSTOM SECTION
- Guinness record holder on the part Microsoft Windows8 appfest.
- Participate and won the prize in international Conference on the topic on could computing.
- Participate in symphosym and won the prize on the topic of Digital Marketing
- Presented a paper on colud computing.
Timeline
CUSTOMER SERVICE SPECIALIST
The villa of interior
07.2023 - Current
CUSTOMER SUPPORT / PRODUCTION MANAGER
walilter systems pvt ltd
02.2023 - 05.2023
CUSTOMER SERVICE MANAGER
walilter systems pvt ltd
06.2022 - 01.2023
TELE CALLING EXECUTIVE
Airtel
02.2020 - 05.2021
GUEST LECTURER
Jayaram college of engineering
07.2013 - 09.2016
STUDENT PARTNER
Microsoft
09.2012 - 05.2013
MCA -
Jayaram college of Engineering and Technology
BCA -
Shrimathi Indira Gandhi college of Arts and science
HSC -
Srirangam Girls Higher Secondary School
SSLC -
Srirangam Girls Higher Secondary School