Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Accomplishments
Timeline
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Manjunath B

Manjunath B

Bangalore

Summary

User Assistance Developer with 6+ years of strong background in creating user-friendly and impactful documentation, tutorials, and training materials. Skilled in writing clear and concise content, designing intuitive user interfaces, and conducting usability testing. Proficient in a variety of tools and technologies. Adept at collaborating with cross-functional teams to deliver high-quality user assistance that enhances the overall user experience. Passionate about staying updated on industry trends and best practices to continuously improve user assistance strategies.

Overview

7
7
years of professional experience
1
1
Certification

Work History

User Assistance Developer

SAP Labs India
12.2021 - Current
  • Developed and maintained user manuals, online help systems, and video tutorials for software products to improve user understanding and efficiency.
  • Collaborated with cross-functional teams including product managers, designers, and developers to ensure accurate and user-friendly documentation.
  • Conducted usability testing and gathered feedback to continually enhance the user assistance materials and make them more accessible.
  • Created and updated templates and style guides to standardize the documentation process and improve consistency across all user assistance materials.
  • Provided training and support to internal teams on best practices for creating user assistance content and ensuring alignment with product functionalities.
  • Reviewed and edited existing technical documentation to improve readability and format compliance.
  • Utilized technical writing tools such as Ixiasoft DITA CCMS to create visually appealing and easily understandable documents.
  • Proficient in evaluating user interface (UI) labels for clarity, consistency, and usability.
  • Skilled in analyzing error messages and warning messages to ensure they are informative and actionable for users.
  • Demonstrated ability to provide feedback and suggestions for improving UI elements to enhance user experience.
  • Experienced in collaborating with design and development teams to implement changes and enhancements based on UI review findings.
  • Experienced in evaluating UI designs for adherence to accessibility standards.

Technical Author and Illustrator

ALTEN India Private Limited
01.2019 - 11.2021
  • Creation of parts catalogue and spare parts information of trucks for a leading automobile company with the help of PDM and PLM tool.
  • Fulfilling the customer requirement and ensuring it is completely compliant with the quality assurance guidelines.
  • Analysis of design change notes and their application to the concerned products and investigate if any old parts can be replaced by the new ones, also analyse the design changes in customer adaptation.
  • Analysis of product data, product lifecycle management and related systems using KOLA, LISA, EDB, RUMBA, LISA PRISM.
  • Analysis of types of deviations and contribute to deviation control Decision making on spare parts engineering solutions.
  • Analysing and locating parts from CAD module and part diagrams to create illustration to the respective parts lists along with creating the illustrations as per customer requirements.
  • Conversion of various 3D and 2D formats to form illustration.

Education

Bachelor of Engineering - Automobile Engineering

The Oxford College of Engineering
Bangalore
08.2018

Skills

  • IXIASOFT DITA CCMS
  • Figma
  • Camtasia
  • Adobe Creative Suites
  • Catia-Composer
  • NX CAD
  • Solid Edge
  • Ansys
  • Corel DRAW

Certification

  • Figma Essential Training: The Basics - LinkedIn, June 2024
  • Generative AI - SAP Labs India, April 2024
  • Internship - Hindustan Aeronautics limited, August 2016

Languages

English
Kannada
Telugu
Tamil
Hindi

Hobbies and Interests

Learning new and creative things, Reading books, Cooking, Carpentry Works

Accomplishments

  • Appreciate Awards - SAP Labs India, March 2024
  • Above and Beyond Award - ALTEN India Private Limited, October 2020

Timeline

User Assistance Developer

SAP Labs India
12.2021 - Current

Technical Author and Illustrator

ALTEN India Private Limited
01.2019 - 11.2021

Bachelor of Engineering - Automobile Engineering

The Oxford College of Engineering

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Manjunath B