Hi, I’m
Manjunath Bhaskar
Enterprise Analyst
Bangalore,Karnataka/ Bengaluru
Summary
- Knowledgeable Administrator ready to undertake management of challenging technical environments. Consumate provider of flawless operational continuity. Proponent of consistent technological growth through exceptional engineering. Keen to take operational ownership of technical support operations.
- To work in an esteemed organization where I can contribute to get success by achieving the organizational goals and establish myself as an efficient and successful professional in the present global economy with continuous improvement by using my skill set. Seeking position utilizing my educational qualification, strong organizational, interpersonal and communication skills. To develop my technical skills in an environment which induces me to undertake challenging tasks and to forever improve upon my skill sets. PROFESSIONAL SUMMARY
- Technical Expert in troubleshooting repair expertise for Windows Machines. Team player who is flexible, reliable and adaptable to dynamic environments. Involved with SDM’s and Board Members for Consultation practice.
- Award-winning Client support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals.
- Seasoned Advisor\Consultant with Client Consulting and technical troubleshooting for laptops \ Desktops and Servers.
Overview
13
years of professional experience
1
Certification
Work History
Unisys India Pvt.LtdBangalore
Senior Enterprise Analyst-Vulnerability Management
10.2019 - Current
Job overview
- Generated reports of findings to help management with making key decisions.
- Windows server Monitoring and analysis and performing Monthly Patching activities.
- Deployment of Application Packages and Monthly Rollup and Cumulative updates
- Assisted various departments with change by communicating new improvement plans and expectations.
- Evaluated performance and policies against metrics.
- Collected, arranged and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Unisys India Pvt.LtdBangalore
Enterprise System Administrator-Windows
07.2017 - Current
Job overview
- Level 3 Enterprise Support - Global IT Administrator for Imation and Baxter Client.
- Support Mission Critical Application Servers and monitor the severs for Application breakage and Threshold.
- Install, secure, maintain, troubleshoot, administer and upgrade Microsoft Windows Server operating systems with all required server roles on assigned servers.
- Performing Server Builds in VMware vSphere console.
- Assist other Resolver Groups such as SQL, DBA, Oracle, Unix teams to maintain Production and Business Continuity.
- Support to raising & implementing including the Patch management CRs in the Wintel infrastructure.
- Perform Security Health Check of Windows servers and other compliance related activities.
- Worked on Lotus Notes Applications, Rectifying Lotus Notes ID files for Users, Maintaining Access Control for Lotus Notes Databases.
- Oracle Database Administration and Account Creation.
- Creating machine Accounts/ Process Accounts in Active Directory.
- Creating Home Directories/ shared folders on Servers.
- VMware Product Licensing or Account support resources Support Contract FAQ.
- Performed Licence Compliance Audits for Major Companies.
- Eg.
- Boeing, IBM, Accenture, Citibank.
- Etc.
- Registering License keys in the Vmware BI Reports.
- Assisting VMware Partners, Resellers, Troubleshooting users and permissions management in My VMware.
- Changing Super Users and Procurement Contacts in My VMware, Replacing Administrator role in My Vmware Portal, Modifying Users and permissions in Domain Active Directory.
- Discussing End User License Agreements, VI3 Legacy licensing help, transfer a license key from once Account to Another, helping customers in getting information about renewing the Support contract.
- Forecasting and offering recommendations to Clients on improvement and assisting other Group’s in projects.
- Monitoring emails and Incidents to make sure they don’t cross the SLA limit and help quick resolution for Users.
- Windows server Monitoring and analysis and performing Monthly Patching activities.
- Maintained consistency in Quality and achieving targets.
- Assisting the senior Employers in their Work.
- Assisting the team to meet the requirements of the Client SLA ACHIEVEMENTS at Work.
- Made recommendations regarding information technology infrastructure overhauls.
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Unisys India Pvt. LtdBangalore
System Admin - Identity and Access Management
03.2014 - Current
Job overview
- (Identity & Access Management, Risk Control.) Project Tenure: 2 years and 3 months, ESM Unisys Command Centre Windows Server Monitoring, Global IT Administration and Windows Server Patching, Identity and Access Management, Server Builds Project Tenure: 3 years and 1 Months (Currently Supporting) JOB RESPONSIBILITIES User Profile/ Account Administration on Active Directory, Modifying Accounts, Terminating Accounts.
- Install, secure, maintain, troubleshoot, administer, manage users and upgrade Microsoft Active Directory.
- Security group creation for domain, Universal and Local domains.
- Creating Shared Drives for Users and process for backing up data and creating attribute rules.
Concentrix Technologies India Pvt Ltd, VMware Software IncBangalore
Technical Support Engineer
01.2012 - 03.2014
Job overview
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Developed technical designs for customers, consultants and contractors.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Aligned office departments and increased inter-department communication and data sharing.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Government Pre-University CollegeBangalore
Associate of Arts from History, Economics And Politics
3 2008
Christ The King SchoolBangalore
SSLC
3 2006
Skills
- Research and analysis
- Solution testing and implementation
- Production support
- Technical analysis
- Problem resolution
- Security procedures knowledge
- Security operations
- Issue Troubleshooting
Accomplishments
- Resolved product issue through consumer testing.
- Joined Concentrix Technologies India Pvt Ltd as a Technical Support Engineer (GSS Licensing and Disaster Management Services) VMware Software Inc.
- Completed VMware Certified Associate – Trained and Certified in VMware Data Centre Virtualization, VMware Cloud and VMware Workforce Mobility.
- Provided elevated level and in depth technical support by resolving inquiries by phone, email and web, in a manner and time frame consistent with department and team service levels and goals.
- Emphasized product features based on analyses of User’s needs, and on technical knowledge of product capabilities and limitations.
- Maintained detailed documentation through logging of support cases, e-mail and knowledge base articles for client and internal use.
- Performed SOX audits on a yearly basis with Clients to analyse the security policy and the compliance is implemented in a best way.
- Worked for various Projects like VPN Token Management and Reissue Process. Played a Key role in assisting Messaging Team, Exchange Team and Windows Team in Active Directory Clean-up and Office 365 Migration and Windows 10 Migration (Client Image OS)
- Performed Internal Audits to understand as how many teams are active supporting Unisys and preparing a List of Active and Inactive Members supporting projects.
- Giving Ideas to clients as how the project can be excelled and have a continuity without any issues. Preparing a backup plan for any project which is going to be implemented.
Certification
ITIL V3 Foundation Certified with 94% Score
VMware Candidate ID - VMW-00863166J-00411783
VMware Certified Associate – Data Centre Virtualization
VMware Certified Associate – Cloud Infrastructure
VMware Certified Associate - Workforce Mobility
Skillsoft certified with Vmware vSphere and vCenter Client Install, Implement and Development.
Skillsoft Certified in Microsoft Powershell and Exchange Server Management.
Timeline
Senior Enterprise Analyst-Vulnerability Management
Unisys India Pvt.Ltd
10.2019 - Current
Enterprise System Administrator-Windows
Unisys India Pvt.Ltd
07.2017 - Current
System Admin - Identity and Access Management
Unisys India Pvt. Ltd
03.2014 - Current
Technical Support Engineer
Concentrix Technologies India Pvt Ltd, VMware Software Inc
01.2012 - 03.2014
Government Pre-University College
Associate of Arts from History, Economics And Politics
Christ The King School
SSLC
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