Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ManjuNath .

Deputy District Manager
Bangalore

Summary

Highly skilled area manager and multi tasks handler with 10 + years experience offering distinguished career in managing internal operations of F&B Sales & QSR, with unique combination of hands & aggressive sales manger driven to exceed sale goals and prosperity and profitability,motivational and persuasive style and performance with a ultimate customers delighting skills.

Overview

13
13
years of professional experience
9
9
years of post-secondary education
1
1
Language

Work History

Senior Cluster Trainer

Domino's Pizza
09.2024 - Current
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
  • Facilitated knowledge sharing across departments by organizing cross-functional workshops and SOP implementation
  • Reduced time to proficiency for new hires through efficient onboarding and targeted coaching sessions.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
  • Improved team efficiency with thorough training on customer service protocols.
  • Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
  • Implemented guest feedback system to gather insights for service improvements.
  • Identified areas of opportunity in individual performance, creating action plans for measurable improvement over time.
  • Conducted post-training evaluations, utilizing data to refine future coaching strategies for increased effectiveness.
  • Provided constructive feedback to employees, supporting their growth and development within the organization.
  • Implemented innovative training techniques, resulting in higher overall satisfaction scores from participants.
  • Evaluated employee competencies, identifying gaps and providing tailored coaching solutions for improvement.
  • Established strong relationships with trainees, cultivating trust and enhancing receptiveness to learning opportunities.
  • Managed all aspects of the training process including scheduling, logistics coordination, content creation, delivery, evaluation and reporting.
  • Increased employee retention rates by fostering a supportive learning environment and addressing individual needs.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.

Deputy District Manager

Dominos pizza
01.2020 - Current
  • Assisted in budget planning and management, allocating resources strategically for optimal department performance.
  • Work on set targets implement & enhance the guest service and marketing strategy, by analyzing trends and the result of the market.
  • Implement and enforce standard operating procedures and ensures company brand, guest service and quality assurance.
  • Managing monthly & annul budget by working on daily P&L and cost control strategies and delivering the targeted revenue.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Planning and daily employees duty rostering , indenting, crowd and Peak sale handling ,concerns handling , briefing and maintaining smooth operation in all aspects .
  • Review store wise performance & achievements and provide management inputs to establish the key focus points & targets.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction
  • Conduct the meeting & training , rewarding & motivating, on continues occasions.
  • Keeping a strong control on inventory, wastage, indenting, attrition cleaning & hygiene , by doing internal audits and visits.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.

Area Manager

cafe coffee day
01.2012 - 12.2019
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Handled up to 15 to 20 stores includes corporate, malls, franchise, airports and individual throughout southerner parts of India
  • supervise of area outlets and generate area sales and drive profits.
  • Transformed underperforming teams into productive, profitable teams.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Manpower planning & translating requirements To HR periodically , team development and growth
  • process and customer orientation and quality built
  • competitor analysis , vendor management , market intelligence , integrity and cost control
  • Implement and enforce standard operating procedures and ensures company brand, guest service and quality assurance
  • Supervised various locations, enforcing high-quality standards of operation.
  • Review store wise performance & achievements and provide management inputs to establish the key focus points & targets
  • Conduct the meeting & training , rewarding & motivating, on continues occasions
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Managing monthly & annul budget by working on daily P&L and cost control strategies
  • Works on set targets implement & enhance the guest service and marketing strategy, by analyzing trends and the result of the market
  • Keeping a strong control on inventory, wastage, indenting, attrition cleaning & hygiene , by doing internal audits and visits
  • Planning and daily employees duty rostering , indenting, crowd handling ,concerns handling , briefing and maintaining smooth operation in all aspects .

Education

Some College (No Degree) - Hotel Management

S V G H University
Chikmagalūr, KA
01.2014 - 12.2016

BBA - Business Administration

Maahathma Gaandi University
Banglore
01.2016 - 01.2018

MBA - Business Administration And Management

NMIMS
Bangalore
01.2021 - Current

Skills

Public speaking

Decision-making

Planning and coordination

Creative problem solving

Training material updates

Time management

Influencing skills

Team leadership

Ethical judgment

Relationship building and management

Staff management

Customer service management

Employee training

Shift scheduling

Operations management

Customer relations

Team motivation

Revenue generation

Excel shortcuts

Pivot tables

Filtering data

Data analysis

MS office

Inventory control

Audit planning

Financial reporting

Accomplishments

  • Awarded for best EBITDA supervisor 2021 Q3 Q4 for achieving above 34% EBIDTA
  • Awarded for best KPI tracker AT JFl Dominos Group
  • Scored above 90+ on 4 consecutive NSF Audits from 2020
  • Selected for best south supervisor of guest service excellencies for accomplishing 94% of happy guests Remarks Q1 & Q3 2022 At JFL
  • And also high in setting goals and managing consistence on achievements of guests service , targets achievements , Food cost control , labour cost control , P&L track and SSSG Growth and others

Timeline

Senior Cluster Trainer

Domino's Pizza
09.2024 - Current

MBA - Business Administration And Management

NMIMS
01.2021 - Current

Deputy District Manager

Dominos pizza
01.2020 - Current

BBA - Business Administration

Maahathma Gaandi University
01.2016 - 01.2018

Some College (No Degree) - Hotel Management

S V G H University
01.2014 - 12.2016

Area Manager

cafe coffee day
01.2012 - 12.2019

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ManjuNath .Deputy District Manager