MANJUNATH G K
Manager - Business Support Lead
Hyderabad
Summary
Proactive Workforce Management Manager with over 13 years of experience leading teams focused on forecasting, scheduling, and real-time analysis. Expertise in collaborating with operations, HR, and training departments to align staffing strategies with business objectives while fostering talent development. Proven ability to manage performance metrics, resolve scheduling conflicts, and train staff on Workforce Management tools and best practices. Committed to driving positive change through innovative solutions and enhancing operational efficiency by leveraging advanced data analysis and reporting techniques.
Overview
13
13
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Manager - Business Support Lead IIA
BA Continuum
09.2024 - Current
Core Responsibilities:
* lead the GBS GMO business support and work closely to support the COO function in managing the overall reporting governance.
* Responsible for data consolidation and reporting at the business level.
* Consolidation of all key Scorecard metrics (Operations, People, Shareholder, Risk) for all sub-LOB's.
Managing Forecasting, Financials, budgets and Headcount Management.
* Govern different tool at GBS or Operations level which are developed as a control for remediating audit issues
* Drive Operational Excellence by consistently striving to achieve responsible growth.
* Interactions with various stakeholders, including senior management.
* Escalate issues in a timely manner.
Manager Activities:
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager (AML - GBAM)
BA Continuum
07.2022 - 08.2024
- This role includes the responsibility of analyzing large dataset, prepare and publish reports. Apart from this, run data processes related to Onboarding and Offboarding functions associated with AML within GBAM to support business decisions for clients
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Team Leader (GBAM)
BA Continuum
01.2021 - 06.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Team Developer (GBAM)
BA Continuum
01.2018 - 01.2021
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
- Coordinated deployments of new software, feature updates and fixes.
Transfer Agent
Franklin Templeton India Pvt. Ltd.
04.2013 - 01.2018
- I was the part of Account handling and Brokerage/dealer handling.
Education
B. Com - Computers
IIMC
Hyderabad01.2011
Skills
ACHIEVEMENTS
Awarded with Bronze Award twice for outstanding contribution in building Interactive tools in MS Excel/Tableau., Awarded with Franklin Templeton’s most prestigious Bravo Award for outstanding 6 Months Quality for 100% and Developing Prorata Calculator., Awarded with Applause and Ovation for my outstanding work at Franklin Templeton International Services Company.
PROFILE
Strong reporting & Data analyst professional of 13+ years with Workforce Management operations functional expertise looking for a challenging role in Financial reporting, Project Management Office (PMO), BI & Analysis.
Additional Information
Mainframe PSI Macro - VBA Macro Bank of America
Description: PSI Macro shows all the borrow charges on stock loans which needs to be enter in Mainframe application {IBM QWS3270). The normal Manual Hours takes Approx. 03 Hours for 180 Entries wherein Macro does the same job in 10 mins without any issue.
Responsibilities:
• Collect the Data File from SourceATCS.
• Created a Macro were it will open QWS3270 application through TELNET connection
• Auto Enters or post the transaction details to mainframe
• Auto corrections the incorrect accounts details/Charges. Same highlight and represents the lines as miss in the report.
Susquehanna Settlements - VBA Macro Bank of America
Description: Susquehanna Macro shows the SOD/MOD/EOD all fail numbers by market and also by work driver for Settlement team. The normal Manual Hours takes Approx. 02 Hours per day to finish 3 Reports wherein Macro does the same job just in 01 min without any issue
Responsibilities:
• Collated the required information from the different sources like CSW Application.
• Created a Macro with interactive options to show Daily Fails, Market Wise, Pipeline business and Work Driver or dedicated associate for all the Susquehanna Markets
• Refreshing the all the Pivot tables dynamically.
• Auto Generate and sends the email once the report is Ready.
Euroclear Borrows Report -VBA Macro Bank of America
Description: Euroclear Macro shows the all the Borrows (securities) taken from Euroclear bank. The normal Manual Hours takes Approx. 02 Hours per day to finish 3 Reports wherein Macro does the same job just in 01 min without any issue
Responsibilities:
• Collated the required information from the different sources like CSW Application, Euroclear clearing house, MARS Database Etc.
• Created a Macro Were it will populate all the securities with Borrow Charges with all required condition.
• Generate and calculates all the charges for bank in separate sheet.
• Auto Generate and sends the email once the report is Ready.
• Also added a feature to validate the filled in information.
Certification
VBA Microsoft Developer
Timeline
Manager - Business Support Lead IIA
BA Continuum
09.2024 - Current
Assistant Manager (AML - GBAM)
BA Continuum
07.2022 - 08.2024
Team Leader (GBAM)
BA Continuum
01.2021 - 06.2022
Tableau
02-2018
Team Developer (GBAM)
BA Continuum
01.2018 - 01.2021
VBA Microsoft Developer
08-2016
Transfer Agent
Franklin Templeton India Pvt. Ltd.
04.2013 - 01.2018
B. Com - Computers
IIMC