Manjunath Hegde
Assistant Manager- Ecom Operations & Analytics
Bengaluru,KARNATAKA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Sr. Assistant Manager
Metro Cash & Carry India Pvt. Ltd
Bengaluru, KARNATAKA
01.2022 - Current
- Managing E-commerce operations which includes:
- Store level assortment planning, listing and monitoring
- Price monitoring
- Catalogue creation and updating
- Sales, Orders, Income and Customer level reporting and Analytics
- Sales and Income forecast creation, circulation
- Transport performance tracking and guidance
- Customer campaign creation for sales and execution
- Promotion planning and execution across
- Multi-dimensional reporting and dashboard creation
- Automation of daily reports and performance trackers
- Managing KPIs of people who report directly to me
- Conduct frequent calibration sessions individually and at team level
- Managing appraisals for team members
Assistant Manager
Metro Cash & Carry India Pvt. Ltd
Bengaluru, KARNATAKA
04.2018 - 12.2022
- Sale and Income Planning for entire FMCG
- Shrinkage analysis and Control Plan
- Article Dump generation and Monitoring
- Aged stock monitoring and Liquidation
- Article Purchase/ GR monitoring
- Slow moving article identification and sales boost
- RTV Planning for applicable stocks
- Planogram implementation and checking
- Push to Own Brand products and Sales plan
- WBR/MBR Deck preparation and execution
- Promotions/Offer planning and execution
- Assortment list optimization and new article listings
- Daily, Weekly, and Monthly report generation
- Ensuring the right stock planning for the month
- Forecasting of the sale and stock management
- Competitor benchmarking
- Price Monitoring and coaching
- Customer behavior analysis
- Basket Value trend and boost plans
- Identifying automation needs and implementing
- Automated daily status decks for further visibility
- Cross-functional support and involvement for process improvement
- Monitoring and scheduling customer communions
Operations Lead
Amazon India Pvt. Ltd
Bengaluru, KARNATAKA
08.2014 - 03.2018
- Started Safe-T Grading process to minimize the seller abuse
- Owned responsibility of process improvement through automation
- Managing various reports (Scorecard/Monthly Performance review/ Time tracker/ and Process improvement sheets)
- Coaching the team to achieve best stats
- Cross functional training on Automations
- GST migration assistance
- Conducted multiple Seller Meet programs to understand the operational challenges
- Collaborated with multiple teams to understand the process flow better and resolve the operational gaps
Process Specialist
Infosys BPO Pvt. Ltd
Bengaluru, KARNATAKA
02.2011 - 08.2014
- US Mortgage and Banking Stream- Worked with one of the biggest US Banking clients and managed Collateral checks and Loan status for them
- Supervised a team of 18 members
- Production tracking, task allocation and interfacing with Onshore
- Process Optimization and Automations
Education
B.C.A (Bachelor of Computer Applications) -
Skills
Interface with Client and Communications
Excel Calculation (Which includes simple and complex formulae, pivots, charts)Website NavigationWeb scraping and Data formattingData export to WebpageAutomation Interface with MS Outlook
Reporting and Dashboard generation tool with Data Representation in different levelsAnalytical SkillsSituational Behavior DesignSequential LearningDeterministic Rule CreationPredictive Algorithm CreationMultiple algorithm mergingCompetitor BenchmarkingPricing Algorithm creationPrice Monitoring/CoachingOffer/Scheme ManagementTerms of Trade (TOT) Database managementNegotiation Base creation- Data Collection with competition comparisonSale/Income estimation, Alternate steps to confirm target achievementStock Management Helper/ Liquidation indicatorAccomplishments
Awarded MD's Excellence Award for consecutive 2 years
Always recognized and awarded as a Star Performer in the team
Timeline
Sr. Assistant Manager - Metro Cash & Carry India Pvt. Ltd
01.2022 - Current
Assistant Manager - Metro Cash & Carry India Pvt. Ltd
04.2018 - 12.2022
Operations Lead - Amazon India Pvt. Ltd
08.2014 - 03.2018
Process Specialist - Infosys BPO Pvt. Ltd
02.2011 - 08.2014
JSS Banashankari Arts, Commerce & S.K. Gubbi Science College - B.C.A (Bachelor of Computer Applications),