MANJUNATH J
Bangalore
Summary
Started my career in IBM India (International Business Machines) Since June 11th, 2009, to till date of which overall experience of 15+ years Presently working as Process Specialist B. Com and MBA graduate with 15+ years of experience in Project Management – (Consulting, Process Specialist – Business Operations Professional). Travel and Expenses Team (T n E Auditor, Card Program administrator) Quick learner possessing good interpersonal skills to work effectively with a variety of clients (internal and external). Skilled in managing relationship with project stakeholders, keeping stakeholders informed of progress and issues in order to manage expectation on all finance requirements and deliverables. Expertise in ERP’s like SAP, Oracle, GERS, Concur, IBP, Winscp, Enable ME, PCWSYS, AMEX, Citrix, Oracle, Jira and Microsoft tools like Excel, Word, and Power-Point and familiar with tools like Outlook, Lotus Notes, Slack, Trello, Mural and Monday.com. Ability to learn new methods quickly, Hard working & Task accomplishing, problem solving
Overview
16
16
years of professional experience
Work History
Process Specialist
IBM India
Bangalore
06.2009 - Current
- Company Overview: International Business Machines
- Website: https://www.ibm.com
- Prepare monthly reports and weekly reports pertaining to TAT, Productivity and Quality Assurance
- Work with BOM’s on the Yearly, Quarterly & QTD targets and present the view with leadership team on regular interval
- Work with BOM’s on the Rev recognition and highlight the signings status along with the PCW & B&P data
- Documentation- Responsible for updating and maintaining documentation and procedures for clients that the team administers
- Ensure compliance and full implementation of customer policies and procedures
- Assist new hires such that they are productive on the floor in the shortest possible time frame and Solid experience providing business support or consulting services
- Regular calls with Client Managers and counterparts and discussions with the Senior Management to make sure everything is in par with business standards
- Production planning of day-to-day operations, decision making with respect to query handling, streamlining process issues, ensuring consistency over performance, reconciliations, leave adherence to the policies and procedures
- Answering to the various queries of the Practitioners which are adhoc in nature
- Constantly solving customer issues related to Level 2 activities such as: - Vendor Status, Payment Status and Manual Expense auditing and reporting, Electronic expense Auditing reporting, Card Administration and Cancellations, Reconciliation and Monthly Metrics
- International Business Machines
- Website: https://www.ibm.com
- This role responsible for aspects of operations management and support - which can include facilitating elements of business unit or function management review processes and systems; operational support for overall financial performance; revenue / profit performance analysis; account growth and erosion analysis; cost and expense budget management / analysis; working with the business to analyze and optimize operations for peak performance; and analysis of key initiatives and gaps
- Additional responsibilities can include development and management of business processes including quality assurance, business controls and procedures; client satisfaction deployment and ratings; plan administration; and outreach to geographies and global counterparts to advance standard processes and deliverables
- Employees in this role can be evaluated in a variety of ways – via measures such as client satisfaction, process performance and satisfactory audits
- Supporting with regards to reporting for Clients about their Performance and handling Process area queries
- One point contact on Revenue and Signings numbers at any given point of time
- Work with BOM’s on the Yearly, Quarterly & QTD targets and present the view with leadership team on regular interval
- Work with BOM’s on the Rev recognition and highlight the signings status along with the PCW & B&P data
- Follow up with Partner’s and Opportunity Owners to update the Revenue forecast & signings status frequently
- Prepare weekly trend of Qtr
- Numbers with delta to Commit, Target and Plan
- Monitor the claims of Import and Local resources on the B&P and work with R&CM Team to mitigate the hours claimed on B&P codes with control of budget provided for the codes / Unit
- Track the PCW performed on Opportunities and push Oppty Owners to get the same converted in signings
- Monitor the hygiene of Oppty and contract, work with Opportunity owner and Partner to get the required details updated in the tools / system accordingly
- Analysis on the cost claim done and advise the market on the outcome of budget & targets
- Queries on tools, database system – PCWSYS tool, IBP tool, Enable Me
- Reporting to Clients on weekly basis about their performances
- Forecast view
- Reporting to Clients on Quarter close activities in work days
- Code Creation and related queries like extension and closure of requests
- Coordinating between various internal departments within IBM for follow up cases
- Contribute in reviewing & updating help guides / training material
- Answering to the various queries of the clients which are adhoc in nature
- Identify process improvement opportunities / Participate / contribute in initiatives / projects
- Contribute in Creating/updating desk top procedure
- All other task/responsibilities as required for the job, adhoc corporate and business request
- Preparation of the Weekly, Monthly, Quarterly Reports and Dash Boards on the process front for clients and management’s reporting purpose
T&E and Credit Card Process Implementation
IBM India
Bangalore
06.2009 - Current
- Company Overview: International Business Machines
- Website: https://www.ibm.com
- To audit and review T&E claims submitted by employee’s based on expense audit rules and ensure compliance with the T&E Guidelines
- Provide complete and consistent responses in a timely manner to the T&E customer inquiry/Stake holders
- To email employees on all exceptions
- Providing process reports on monthly basis a SLA report, Metrics reports and Maintaining trackers as required by the client
- Processing payment run on every fortnightly to clear all customers’ expenses and making payments to customers
- Contribute in reviewing & updating help guides / training materials and train new members
- International Business Machines
- Website: https://www.ibm.com
- Play a key role in successful implementation of a new card programme
- Acting as a Liason between card and Employees on questions and issues concerning queries
- A Level 2 activity: Which involves a creation, deletion of credit card for client employees and end to end activities of card holders
- Query Resolution of Employees involving issues and concerns on the settlement of claims and expenses on the business travels through a query tool called Amdocs Clarify
- Solutions fixes in place against tickets (where possible) and resolve issue
- Handling employee’s card statement balance queries
- Handling card cardholders account reconciliation
- Manual Processing and settlement of the terminated Employees payable to Amex to clear the outstanding dues
- Plan, direct, coordinate and perform daily operations relating to Program Administration, to successfully fulfill quality requirements within the turn around time and to meet the Service Level Agreement
- Cancellation of the Amex Cards of the Employee’s upon termination
- Providing process reports on monthly basis a Metrics reports and Handling monthly process calls
- Coordinating between various internal departments within IBM for follow up cases
- Processing of Inter Company Billing activities on the SAP Environment on a monthly basis sent by the Inter Company Team and posting the entries into the ERP system by charging the amounts to the Trading Partner accounts
- Rigorous follow up’s being made with the T&E Employee’s to settle the outstanding balances in their Amex accounts which has not been paid from a pretty long time on a fortnightly basis and ensure that the Amex charges are settled at the earliest possible by involving the Employee’s line managers
- Preparation of the Monthly Reports and Dash Boards on the process front for management’s reporting purpose
- Pulling out aging report from credit card as a monthly activity and sending email notices to customers to clear there 45 days and more past due balance on there accounts
- Pulling out reports from card and making payments on weekly basis to AMEX card account holders and to make sure the payments reach the employees on time
- Maintaining trackers as required by the client
- Follow changes to operational processes and/or procedures
- Contribute in Tracking & reporting process efficiencies
- All other task/responsibilities as required for the job, adhoc corporate and business request
Team Coordinating Related Experience
IBM India
Bangalore
06.2009 - Current
- Company Overview: International Business Machines
- Website: https://www.ibm.com
- Handling multiple clients and Helping the team colleagues as back up
- Ensuring an atmosphere of team spirit, co-operation and knowledge sharing
- Training the new joinees & my peers as & when required
- Worked as a team SPOC (Single point of Contact) in various activities
- International Business Machines
- Website: https://www.ibm.com
Education
M.B.A (General) - Distance learning
Annamalai University
01.2010
B.com -
Vijaya Degree Main College
Bangalore01.2008
PUC, Commerce -
Sree Cauvery PU College
Bangalore01.2005
10th -
St.Meera’s High School
Bangalore01.2003
Skills
- Project Management
- Consulting
- Business Operations
- T&E Auditor
- Card Program Administrator
- ERP systems (SAP, Oracle, GERS, Concur, IBP, Winscp, Enable ME, PCWSYS, AMEX, Citrix, Oracle, Jira)
- Microsoft tools (Excel, Word, PowerPoint)
- Communication and interpersonal skills
Disclaimer
I hereby declare that the foregoing information is correct and complete to the best of my knowledge., Bangalore, MM/DD/YY
Timeline
Process Specialist
IBM India
06.2009 - Current
T&E and Credit Card Process Implementation
IBM India
06.2009 - Current
Team Coordinating Related Experience
IBM India
06.2009 - Current
M.B.A (General) - Distance learning
Annamalai University
B.com -
Vijaya Degree Main College
PUC, Commerce -
Sree Cauvery PU College
10th -
St.Meera’s High School
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