MANJUNATH. K
Sr Business Analyst
Bangalore
Summary
Business Analyst with more than 12+ years experience in Banking, Telecom, IT, (IAM) Access Management, Sales Operation, Partner Operation, Managed services, Alliance and channel operation. Domain expert in - SAP BI reporting, SAP BOBJ, Tableau, SAP GRC, Accessnow/Servicenow, Oracle CRM, Oracle PRM.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Business application support & User access management
SAP
- Facilitate the automation and timely completion of user access provisioning processes and procedures, both from a technical and non-technical perspective
- Review and analyze service requests to ensure appropriate access for the job role is requested prior to granting access
- Additionally, the role is responsible for investigating access-related issues and working to resolve them
- Keeps current knowledge of programs, application and operating systems supported by the domain to include the management of and an understanding of profiles and associated permissions
- Performs consistent reviews of system users to ensure role-based access is enforced and that all system users are authorized and appropriately provisioned
- Performs proactive segregation-of-duty analysis to ensure end users are not given excessive access to unauthorized IT assets
- Reviews and makes recommendations for current security policies and procedures to ensure their adequacy and effectiveness to maintain information security and protect systems from unauthorized use and user abuse in accordance with internal controls
- Works with internal and external auditors to fulfill requests regarding audits and compliance requirements
- Troubleshoots and solves security problems reported by application users
- Supports security requests pertaining routine IT control audits and risk assessments
- Reacts to and initiates corrective action regarding security violations such as attempts to gain unauthorized access as directed by the Security Manager
- Stay current with technological developments in system security and recommends ways for the company to take advantage of modern technologies and improve information security
- Performs other IT system and security functions and projects as assigned
- ETM / EHM (Enterprise Territory Management & Territory Re-alignment)
- Responsible for analysis and resolution of territory assignments issues related to lead and order transactions
- Work closely with the Enterprise Territory Management Support lead and the data profiling team to execute action plans for issue resolution
- Also, engage in data enrichment activities in IBM iLog and Oracle DRM to ensure complete sales coverage and ongoing named account enrichment
- Perform analysis and resolution of issues with Named Account Hierarchy and Sales Coverage definition
- Ongoing administration and maintenance of hierarchical data in Oracle DRM and coverage data in IBM iLog
- Issue resolution of support requests related to Named Account Hierarchy and Sales Coverage definition in Oracle DRM / IBM iLog
- Implement sales coverage changes in mass scale during the realignment of sales coverage – twice every year
- Data extraction and reporting from Oracle DRM and IBM iLog tools
- Participate in quality control and checks for activities and data updates performed by other team members
- Work in support requests to resolve issues with system functionality and data; perform regular monitoring of identified system activities to perform regular data updates in Salesforce.com (e.g., lead reassignment)
Sr Business Analyst
Synchronoss Technologies India Pvt Ltd
- Primary business is to support & interface between the Capture and Clients’ Operations teams
- Will provide critical support for Capture Managed Services and Quality Assurance functions, including gathering business requirements, ensuring invoices are tested to general and/or client specific business rules
- The role will support use case testing from creation of content through implementation to production
- Monitor and manage multiple initiatives
- Review and approve telecom invoice parsers that go through OCR scan process, working with Capture and Client Services teams to ensure all relevant data elements are captured and appropriately output into RazorInsights
- Provides use cases for Capture invoice content to Quality Assurance team for the successful testing of Capture output
- Drives business requirements gathering process with Clients or Client Services teams to ensure invoice outputs meet business needs
- Manage Vendor relations for timely receipt of monthly invoices for processing
- Responsible for exception handling, missing invoice trouble shooting, trouble ticket management, new account set-up and new user set-up for Capture only customers
- Participate in testing of major releases prior to deployment
- Escalate unresolved issues to Razorsight management and provide timely resolution for the same
- Willingness to learn and leverage application features to perform daily tasks more efficiently.
Business Process Analyst
Oracle India Pvt Ltd
- The Global DMO team is responsible for the operational readiness of the Deal Management Teams (Deal Desk & Deal Collaboration Teams) by working with Senior Management and other key internal Business Partners to enable smooth execution of ELAs (Enterprise License Agreements), SPFs (Special Pricing Forms), and other complex business offerings
- The members of this team
Sr Business Analyst
SAP
01.2017
- BI & Tableau – Business application support & User access management for VMware from Feb
Senior Business Analyst
Synchronoss Technologies India Pvt Ltd
04.2016 - 02.2017
- Managed Services provider) for US based Telecom service provider
Business Analyst
Oracle India Pvt Ltd, Accounting Firm
04.2010 - 04.2016
- Global Deal Management Operation & Sales Intelligence & CRM Analytics & Territory Management for India & APAC region since, 8 Months worked experience in Charted, – Jayashree & Sugantha as an Executive for CSD department (6 months worked experience with Axis Risk Management team as third party contractor for audit for Tata Indicom reconciliation project)., Global Deal Management Operation
- Provide day-to-day business support for the Deal Management quoting application as well as engaging in roadmap planning for change requests & enhancements
- Support projects and initiatives that affect Deal Management Teams to scope out any policy, process, procedure or system impacts and recommend changes as needed
- Support the license compliance reporting activities, working with the Geo Deal Desk, sales operations, and sales to obtain periodic deployment reports to meet contractual reporting requirements
- Conduct business analysis of quoting and other activities handled by Deal Management Team, presenting findings and/ or recommendations., Sales Intelligence & CRM Analytics
- Deliver projects around deriving Sales Intelligence and CRM analytics and providing recommendations towards sales planning and effectiveness
- Responsibility spans across understanding project requirements & data sources, methodology development, creating and executing project plans, Output creation, presentation, and quality checks
- Handle Projects and OPN Partners independently end to end through the projects with a detailed eye for quality
- Assist in Business Requirements creation and some experience handling clients
- Create and Manage reporting and Dashboards as required
- Conduct thorough checks on data and output for possible glitches from both and data and business context perspective., Alliance and channel operation
- Work closely with Oracle sales leads on overall planning and execution
- Identifying key partners in each region OEM’s, SI’s, consulting partners, sourcing advisors etc
- Onboarding new partners and executing exciting partnership solutions
- Establish and manage relationships with existing channel partners in order to create new opportunities for these partners
- Identifies the relevant decision makers in the partnership organizations and builds strong working relations with them
- Create go to market strategy with each partner and ensures the partner organization sales & pre-sales teams are well-equipped in promoting Cyfuture products and services
- Maintaining an updated and accurate database of various partnership related details such as budget, requirements, roadmap, etc
- And reporting the same to the management in a timely manner
- Accelerate Go-To-Market activities with some of our existing Cloud partners, OEM’s and also assist the partnerships head in partner activities
- Responsible to put forth growth plans to increase revenues through Cloud/OEM platform partnerships, manage relationship with the Cloud/OEM platform partner managers, manage partner portals as an admin, update leads and opportunities and interact with multiple internal and external stakeholders to close/win deals
- Design right strategic approach to move or progress from one tier to the other in the partnership journey with the cloud providers and activate execution channels and implement actions in a timely manner to ensure tier level progression and revenue generation
- Develop and maintain excellent relationships with key executives within assigned partners and prepare various vertical market strategies to enhance growth
- Work closely with internal stakeholder teams to build positive relationships and strong engagement between alliances, field sales teams, Business teams and solution/Product teams
- Participate with Alliance partners in various industry events and conferences, provide presentations and have knowledge of our product portfolio to enhance partnership engagement and enhance growth in sales
- Responsibilities
- Provide primary business support for Deal Management tools
- Provide ongoing business support to internal teams, specific to deal structure, approval workflow logic and legal templates
- Prepare and/ or deliver Sales and Deal Management training
- Participate/ support enhancement releases, and business testing
- Support acquisition and resell activity
- Provide training and deal management support to acquired company sales teams
- Assist with integration/ incorporation of new offerings from acquisitions or resell partners
- Work with Geo Deal Desk and/ or Sales Operations business partners to ensure timely compliance reporting by customers, and work with sales
- Special projects or assignments as needed
Credit Analyst
PAMAC FINSERVE pvt Ltd
06.2006 - 12.2007
- Back end) for HSBC Consumer finance and INDIABULLS Loan division (credit Analysis / Appraisal/ Rating Process), PAMAC provides one-stop-end-to-end processing solution for Retails Loans -Credit Processing, Underwriting and disbursal operations
- PAMAC processes files based on specific criteria given by the client and submits a one pager report for their decisions
- Credit Analysis / Appraisal/ Rating for Consumer finance, personal loan, credit card and business loan
- Verifying and ensured the customer KYC document are correct and legal
- Gathering the feedback from field verification team about the applicant
- Analyzing the document information with field verification feedback
- Perform assigned work on high quality of performance on service level agreement (SLA)
- Area of Interest:
- Banking/Accounts/Finance/Taxation and Insurance.
Education
M.com - Accounting And Business Management
KLE Education Society
Basaveswara Nagar, Bangalore 04.2006 - 04.2008
B com - Taxation
Govt RC College
Bangalore 01.2003 - 04.2006
PUC - Business Administration And Management
Govt PU College
Magadi Town 01.2001 - 04.2003
SSLC - undefined
SRSH School
Tally 7.2 - undefined
Skills
Servicenow, JIRA, SFDC, Oracle CRM, Oracle Business Intelligent reporting
undefinedCertification
Present Address : #14, Aadhishakthi Nilaya, 1st Main Road
Fishing, reading books, bike riding, playing cricket
I'm person like to reading historical books and preferred to go for bike raiding for a refreshment and would like to play cricket occasionally.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr Business Analyst
SAP
01.2017
Senior Business Analyst
Synchronoss Technologies India Pvt Ltd
04.2016 - 02.2017
Business Analyst
Oracle India Pvt Ltd, Accounting Firm
04.2010 - 04.2016
Credit Analyst
PAMAC FINSERVE pvt Ltd
06.2006 - 12.2007
M.com - Accounting And Business Management
KLE Education Society
04.2006 - 04.2008
B com - Taxation
Govt RC College
01.2003 - 04.2006
PUC - Business Administration And Management
Govt PU College
01.2001 - 04.2003
Business application support & User access management
SAP
Sr Business Analyst
Synchronoss Technologies India Pvt Ltd
Business Process Analyst
Oracle India Pvt Ltd
SSLC - undefined
SRSH School
Tally 7.2 - undefined
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