Manjunath K

• Facilitated the seamless integration of client properties onto the HyperGuest dashboard
• Provided in-depth training on the HyperGuest platform, covering everything from initial setup to advanced functionalities
• Maintained comprehensive documentation and training materials to support ongoing client education and system optimization
• Acted as a liaison between travel agents and hotels to enhance collaboration and streamline the onboarding process
• Managed and updated static rates as per travel agent contracts, ensuring accuracy and timely implementation
• Coordinated with travel agents to collect essential hotel details for the onboarding process

Responsibilities:

On boarding :

· Facilitated the onboarding process for clients' properties onto the Sysotel dashboard, ensuring seamless integration and functionality.

· Provided comprehensive training on the Booking Engine and yield automation dashboard, covering all aspects from initiation to advanced utilization.

· Developed and implemented strategies to enhance client understanding and utilization of the Sysotel platform, resulting in improved client satisfaction and retention.

· Collaborated closely with clients to address any technical issues or concerns, ensuring a smooth transition to the new system.

· Acted as a key liaison between clients and the technical team, effectively communicating client needs and feedback to drive platform enhancements and updates.

· Maintained detailed documentation and training materials to support ongoing client education and system optimization.

Channel Manager :

· Implemented and managed rates and availability for over 700 properties on the Sysotel dashboard, ensuring alignment with client requirements and market demands.

· Conducted regular updates and adjustments to rates and availability, optimizing property performance and maximizing revenue potential.

· Collaborated closely with clients to understand their specific needs and preferences, tailoring rate and availability strategies accordingly.

· Monitored market trends and competitor activities to identify opportunities for rate adjustments and promotional initiatives.

· Utilized data analytics and performance metrics to evaluate the effectiveness of pricing strategies and make informed decisions for continuous improvement.

· Provided timely and proactive support to clients, addressing inquiries, concerns, and technical issues related to channel management.

· Maintained accurate and up-to-date records of rate changes, availability updates, and client communications to ensure transparency and accountability.

Booking Engine Extranet :

· Managed the synchronization of OTAs (Online Travel Agencies) with the Sysotel dashboard, ensuring seamless integration and accuracy of information.

· Oversaw room creations, image updates, rate adjustments, and inventory updates within the Booking Engine Extranet, maintaining consistency and reliability across platforms.

· Coordinated with the Channel Manager and PMS (Property Management System) Tech team to address API issues and facilitate new integrations, ensuring optimal system functionality and performance.

· Acted as a key point of contact for clients and internal teams, providing timely support and troubleshooting assistance for technical issues and integration challenges.

· Collaborated closely with cross-functional teams to identify opportunities for process improvement and system enhancement, driving efficiency and effectiveness in booking engine operations.

· Conducted regular audits and quality checks to ensure data integrity and compliance with industry standards and best practices.

· Maintained comprehensive documentation and training materials to support internal training and onboarding processes for new team members.

Responsibilities:

● On boarding : Making clients property on boarded on Easeroom dashboard so that our client can handle their property with ease. And providing the training of our channel manager dashboard end to end.
Post this interacting with each and every individual OTA which is already Live for the clients property to sync with Easeroom Channel Manager and doing the changes on OTA extranet where ever its necessary.

● Channel Manager : Post the property gets onboarded into our dashboard, Managing the rates and availability as per clients requirements and doing the changes at least alternative days of the week for the around 700+ properties.

● OTA Extranet :

Post sync of OTA’s with Easeroom dashboard, Managing the room creations, Images updation, Rate parity, Over booking issue.

Coordinating with market manager and OTA’s Tech team to sort out the API issue and also for New OTA integrations.

● Collection: Collecting the AMC Payments from clients.

• On boarding : Making clients property on boarded on Axisrooms dashboard so that our client can handle their property with ease. And providing the training of our channel manager dashboard end to end.
  Post this interacting with each and every individual OTA which is already Live for the clients property to sync with Axisrooms Channel Manager and doing the changes on OTA extranet where ever its necessary.
• Channel Manager : Post the property gets onboarded into our dashboard, Managing the rates and availability as per clients requirements and doing the changes at least alternative days of the week for the around 450+ properties.
• OTA Extranet : Post sync of OTA’s with Axisrooms dashboard, Managing the room creations, Images updation, Rate parity,Over booking issue.

• Troubleshot and resolved customer network issues, including outgoing call failures and mobile data problems, while coordinating escalations to the appropriate technical teams.
• Assigned daily tasks to field engineers and followed up on job completion reports to ensure timely resolution of customer issues.
• Managed employee shift allocations to ensure optimal coverage and operational efficiency.
• Analyzed ORM (Operational Review Meeting) reports and implemented actionable improvements based on findings.
• Performed Quality Control (QC) checks on CRM tickets to maintain service standards and compliance.

• Troubleshot and resolved customer network issues, including outgoing call failures and mobile data problems, while coordinating escalations to the appropriate technical teams for timely resolution.
• Assigned daily tasks to field engineers and reviewed job completion reports to ensure swift and effective customer issue resolution.
• Managed employee shift scheduling to maintain optimal operational efficiency and service coverage.
• Analyzed Operational Review Meeting (ORM) reports to identify service gaps and implemented actionable improvements.
• Handled corporate customer complaints received via email and assigned them to the appropriate technical teams for resolution.
• Performed Quality Control (QC) checks on CRM tickets to ensure adherence to service standards, accuracy, and customer satisfaction.

• Troubleshot and resolved customer network issues, including outgoing call failures and mobile data problems, while coordinating escalations to the appropriate technical teams for prompt resolution.
• Closed customer complaints on CRM portals by ensuring all reported issues were addressed and resolved efficiently.

• Visited customer locations and corporate client sites to assess and resolve network-related issues, providing feasible solutions and technical inputs to the internal team.
• Reported detailed findings and resolutions of on-site customer complaints to Team Leads for follow-up and documentation.