Manjunath Kalal
Bangalore
Summary
Obtain a challenging and responsible opportunity in information technology industry where my work experience and abilities will have valuable application towards progressive organization.
Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.
Overview
19
19
years of professional experience
Work History
Consultant (Senior Quality Manager)
HCLTech.
09.2023 - Current
- Successfully delivered supplier strategic assessment which has helped businesses contract renewal
- Driven Business transformation initiatives to achieve PIP (profitability improvement plan) (automation, left shift, waste elimination, etc.) targets
- Risk & Compliance SPOC, driving R&C initiatives & actions across the program
- Escalation management, RCA and stakeholders' management
- Requirement gathering and driving improvement in ITSM suite
- Conduct internal audit for ISO 9001:201 (QMS), ISO 20000-1:2018, ISO 27001:2013 and SOW compliance
- Promote best practices sharing via team building activities & communications
- Involved EN / NN deals, provide input to strategic business deals this gives added benefit in terms of understanding the business and its requirements which will help in driving service improvements
Quality Manager
Microland Ltd.
05.2019 - 08.2024
- Drive quality improvement projects for shared services unit end-to-end which delivers advanced Cloud Infrastructure Support using leading cloud platforms like AWS, Azure, GOOGLE Cloud, etc
- Identify the automation opportunities and liaison with automation team for execution
- Replications of best solutions in other accounts by knowledge sharing
- Team building activities as a lead
- Escalation Management, RCA and Present to Management
- Conduct internal audit for ISO 9001:201 (QMS), ISO 20000-1:2018, ISO 27001:2013 and SOW compliance
- Involved in pre-sales activities, provide input to strategic business deals this gives added benefit in terms of understanding the business and its requirements which will help in driving service improvements
Project Manager
Wipro Ltd.
08.2014 - 05.2019
- Completed the business transformation project SAP implementation as Scrum master for one of the leading petroleum research organizations in KSA
- Participate in governance, proactively identify the issues and initiate corrective measures track until closure to avoid escalations to higher management
- GRC implementation for 2 projects in Middle East
- Global Event management deployed for global shared service provider, monitoring 20000+ servers globally
- Network monitoring service deployment and integration with global ITSM, 35000+ global user internet and intranet connectivity monitored thorough this deployment
- Lead cross functions Incident, Problem, Change Management and Service Availability Management
- Escalation Management, Prepare RCA and Present to Management
- Conduct internal audit for ISO 9001:2015 (QMS), ISO 20K, ISO 27K and SOW compliance
- Involved in pre-sales activities, provide input to strategic business deals this gives added benefit in terms of understanding the business and its requirements which will help in driving service improvements
IT Delivery Analyst
IBM India Pvt. Ltd.
01.2013 - 08.2014
- Service Delivery Analyst for pool of customers for Problem Management, Incident Management & Change Management (here after called as IPC)
- Monitor SLAs/KPIs using Control Charts and govern the performance of IPC ensure zero backlog of tickets
- Before moving to Analyst role was working as Problem Manager - perform RCA, Review with Management and KEDB management with help of technical tower leads
- Apply set of Lean principles that enable consistent global delivery excellence
- Define and manage KPIs and present in management meetings
- Data analysis and identify improvement areas
- Develop ticket inflow forecast model based on historical data
- Involve in critical RCAs along with delivery team, CAPA Conduct account level analysis of proactive defect prevention
Quality Coordinator - Business Development Support
Yell Adworks INDIA PVT LTD
03.2006 - 12.2012
- Company Overview: A TCS Company
- Identification of opportunities for development and improvement in Process and Operations in line with company goals to maximize efficiency in operations
- Instigating the Six sigma & Lean methodologies to improve performance of the processes whilst providing effective & consistent process support to all functions including operations in both Hyderabad and Bangalore
- Training to team members on Quality concepts, QMS, control charts, seven Basic Quality Control tools and Quality circles, Kaizen, Value Stream Mapping, Kanban, 5S, JIT, Sampling
- Responsible for managing all activities for the successful implementation of QMS systems across the organization (auditing, documentation, management review meetings, CAPA, risk analysis)
- Coordinate with Functional Heads to seek their support and involvement for timely completion of process improvement and cost reduction projects for the related products
- Coordinating new process transitions including process definition, training, performance management, process improvement and ensuring smooth transition to operations of both core and back office processes
- A TCS Company
Education
BCA - Distance Education
IGNOU
01.2011
DEC - Electronics & Communication
Technical Education Board
01.2006
Skills
- Lean Six Sigma, PDCA, Design Thinking, Custom models for driving CSIP
- Quality assurance & analysis techniques
- Risk & Compliance - ISO 27k CLIP
- Agile/SAFe agile Project management
Preferred Job Location
Flexible
Personal Information
Date of Birth: 05/09/86
Key Highlights
HCLTech, Consultant (Senior Quality Manager), 09/01/23, Present, Microland Ltd., Quality Manager, 05/01/19, 08/31/23, Wipro Ltd., Project Manager, 08/01/14, 05/31/19, IBM India Pvt. Ltd., IT Delivery Analyst, 01/01/13, 07/31/14, YellAdworks India Pvt. Ltd., Quality Coordinator, 03/01/06, 12/31/12, Diploma in Electronics & Communication, Technical Education Board, Karnataka, 06/01/03, 06/01/06, BCA (Distance Education), IGNOU, BIT Bengaluru, 01/01/09, 01/01/11, Six Sigma Green Belt Certified (QAI), Six Sigma Black Belt Certified (Microland), ISO 9001:2015 Certified Internal Auditor (QAI), ISO 20000-1:2011 Certified Internal Auditor (QAI), ISO 27001:2018 Certified Internal Auditor (QAI), CMMI Certified Internal Assessor and Implementer CMMI L4 & L5 (QAI), Certified MCSE & CCNA professional from Jetking Info Services, SIAM L1 - Certified by Wipro, ServiceNow Administrator L1 - Certified by Wipro, ITIL V4 certified, CISSP trained
Timeline
Consultant (Senior Quality Manager)
HCLTech.
09.2023 - Current
Quality Manager
Microland Ltd.
05.2019 - 08.2024
Project Manager
Wipro Ltd.
08.2014 - 05.2019
IT Delivery Analyst
IBM India Pvt. Ltd.
01.2013 - 08.2014
Quality Coordinator - Business Development Support
Yell Adworks INDIA PVT LTD
03.2006 - 12.2012
DEC - Electronics & Communication
Technical Education Board
BCA - Distance Education
IGNOU
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