Manjunath Kamarthi
Project Manager -Quality Assurance
Bengaluru
Summary
Results-driven Project Manager -QA with 15+ years of experience in delivering high-quality, defect-free IT applications for healthcare, telecom - OSS & BSS and insurance domains. Strong problem-solving skills and a proven track record in testing various contact center systems, including Genesys / Aspect / NICE and Amazon connect. Extensive experience in testing of D365 - F&O and CE as well as ServiceNow - ITSM & ITOM rollouts. Proficient in manual testing, test automation, and cross-functional team coordination. Adept at using Agile methodologies, defect management, customer and stakeholder management to drive successful project outcomes.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Project Manager -QA
Cognizant Technology Solutions India Pvt. Ltd.
Bengaluru
03.2018 - Current
- Consolidated various business operations into a unified system during contact centre evolution process.
- Orchestrated end-to-end testing from pre-production to post-deployment, maintaining client communication, managing defect triage for timely resolutions, and to ensure adherence to project timelines and quality standards
Test Lead
CGI
04.2016 - 03.2018
- Championed the transition of Bell Canada's Enterprise Contact Centre from legacy telephony to a centralized Genesys environment, coordinating onshore and offshore testing teams to ensure seamless integration
- Conducted comprehensive functional, system integration, and UAT testing, developing and executing test strategies and plans, managing defect triage, and ensuring robust call routing, IVR, and workforce management solutions
Senior Software QA Engineer
Fidelity Business Services India Pvt. Ltd.
09.2011 - 04.2016
- Led testing for the Next Generation contact centre, migrating from Aspect telephony to Genesys, impacting 39 business lines and ensuring a seamless transition
- Managed testing for NICE, a call center monitoring system, and led ETL testing for ERC-WI, enhancing performance evaluation capabilities and ensuring accurate business intelligence and reporting solutions for program and portfolio management
Software Test Engineer
United Health Group
04.2010 - 06.2011
- Directed manual testing for COSMOS, ensuring accurate contract and claims processing, and enhancing system functionality and reliability through high-level and detailed test plans
- Coordinated with clients and conducted requirement analysis, improving project outcomes and client satisfaction by aligning testing efforts with client needs and expectations
Software Tester
Ascent Consulting Services Pvt. Ltd.
12.2008 - 03.2010
- Delivered a defect-free version of the QQPI project, enhancing policy administration for First City, U.K
- Conducted comprehensive manual testing for TRM RevnSoft and Symm Insure, ensuring robust revenue management and insurance solutions
Education
Bachelor of Engineering (B.E.) - Instrumentation Technology
Vishweshwaraiah Technological University
Bellary 01.2003 - 04.2007
Skills
Project Management
Test Management
Capacity Planning
Automation Testing - Cyara
CCAS Test Management
Genesys Administration
Genesys Rules Authoring Tool
Genesys Mobility Services
Genesys Routing Configuration
Genesys Virtual Hold - Call back
Nuance Voice Biometrics
Genesys CME
GMS - Callback
GAX
Nice
Genesys iWD
Genesys Pulse & Historical reporting
Verint Work Force Management
Verint Quality Monitoring
Interactive Voice Response (IVR)
Outbound Dialer
ServiceNow -ITSM
Siebel CRM
Cisco Call Capture Tools (CCT)
Agent Work Desktop Telagent
HP Maximo IM Tool
HP ALM 120
IBM RTC
Cyara
Emperix Hammer Tool
Microsoft D365 - ERP & CRM
CE
JIRA
API REST Automation
CYARA
Areas Of Expertise
Visual Basic, C#.NET, ORACLE, JCL, Genesys Framework 7.6, Genesys Administration, Genesys Rules Authoring Tool, Genesys Mobility Services, Genesys Routing Configuration, Genesys Virtual Hold - Call back, Nuance Voice Biometrics, CME, GMS, GA, GAX, Nice, Genesys iWD, Pulse, Infomart, Infostore, Verint Work Force Management, Verint Quality Monitoring, Real Time Reporting, Interactive Voice Response (IVR), Outbound Dialer, Historical Reporting, HP Service Centre, Siebel CRM, Cisco Call Capture Tools (CCT), Agent Work Desktop Telagent, HP Maximo IM Tool, HP ALM 12.0, IBM RTC, Cyara, Emperix Hammer Tool, Windows 2003 Server, WebFocus, Mainframe, Dynamics 365 CRM, CE, JIRA, BMC Remedy, Postman, CYARA
Certification
Gen AI for Business with Microsoft Azure
Timeline
Gen AI for Business with Microsoft Azure
07-2025
Project Manager -QA
Cognizant Technology Solutions India Pvt. Ltd.
03.2018 - Current
Test Lead
CGI
04.2016 - 03.2018
Senior Software QA Engineer
Fidelity Business Services India Pvt. Ltd.
09.2011 - 04.2016
Software Test Engineer
United Health Group
04.2010 - 06.2011
Software Tester
Ascent Consulting Services Pvt. Ltd.
12.2008 - 03.2010
Bachelor of Engineering (B.E.) - Instrumentation Technology
Vishweshwaraiah Technological University
01.2003 - 04.2007