MANJUNATH M
Bangalore
Summary
Retail Management Professional with over 19 years of comprehensive experience in Apparel, Home Décor, and Furniture industries. Proven track record in Sales, Merchandising, Retail Operations, Team Development, and Training. Demonstrated ability to drive profitability, improve operational efficiency, and lead high-performing teams. Currently working as a Regional Operations Manager overseeing Karnataka region for Home Centre (Landmark Group).
Proactive regional operations manager with talents in managing several locations and maximizing each location's potential. Skilled at setting goals and objectives, monitoring and developing budgets and managing inventory quality. Specialties include process improvement, project management and strategic implementation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
Home Centre (Landmark Group)
05.2019 - Current
- Successfully managing 15+ stores across Karnataka, consistently achieving and exceeding sales targets YoY
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Analyzed financial data related to regional operations performance and prepared detailed reports for executive review.
- Supported regional branches with turnaround management processes, increasing organization and efficiency to enhance profitability.
- Improved store operational efficiency by implementing standard operating procedures (SOPs), reducing operational costs.
- Spearheaded new store openings (NSO), delivering 5 new stores within deadline and budget, ensuring smooth operations from day one.
Business Manager
Home Centre (Landmark Group)
Bengaluru
04.2015 - 04.2019
- Led a flagship store achieving consistent double-digit growth, exceeding annual targets by 12% for three consecutive years.
- Improved customer satisfaction (CSAT) scores to 90%+ by training front-end staff in customer service and conflict resolution.
- Implemented effective merchandising strategies, resulting increase in sales for key product categories.
- Optimized staff scheduling and floor management, increasing team productivity and reducing overtime
- Designed and executed regional promotional campaigns that increased footfall during peak seasons.
- Conducted monthly performance reviews with store managers to align strategies and improve productivity
- Reduced shrinkage rates across the region through tighter inventory control and loss prevention measures.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Store Manager
Reliance Living / Trends (Reliance Retail Ltd.)
03.2012 - 04.2015
- Achieved sales targets during key festive seasons through innovative visual merchandising and product promotions.
- Led a team of 50+ employees, fostering a performance-driven culture resulting in high employee retention and engagement scores.
- Increased customer loyalty memberships through targeted campaigns and personalized customer service initiatives.
- Conducted regular training programs focused on product knowledge, upselling techniques, and customer handling, improving conversion rates.
- Streamlined store operations, reducing operational inefficiencies and cutting operating costs.
- Recognized for maintaining high audit compliance in health, safety, and operational processes.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Department Manager - Furniture & Home Furnishing
@Home (Nilkamal Ltd.)
01.2006 - 12.2011
- Managed Furniture and Home Furnishings departments, consistently achieving sales targets with an average growth YoY.
- Enhanced visual merchandising and planogram adherence, contributing to an increase in impulse buying.
- Played a key role in store layout redesign, improving the customer shopping experience and dwell time.
- Led a team of 30+ associates, promoting a collaborative work environment focused on achieving KPIs.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Identified training needs among staff members and organized relevant workshops accordingly.
Education
BBA - Retail Management
Tamil Nadu Open University
Bangalore01.2018
2nd PUC -
Government Junior College
Sagar01.2000
SSLC -
Government Junior College
Sagar01.1998
Certification
- Excellence in Store Operations, 2-day certificate program by Retail Association of India
- Team Building & Leadership Development, 4-day outbound training by Empower Camp
Languages
- English
- Kannada
- Hindi
- Tamil
- Telugu
References
- Mr. Shiva Satyam, Territory Head - Home Centre, +91-72592 53640
- Mr. Chetan Kumar, Operations Head - Creaticity, +91-97397 77712
Hobbies and Interests
- Reading Books
- Listening to Music
- Playing cricket and badminton
- Travelling
Personal Information
- Date of Birth: 06/08/82
- Nationality: Indian
- Marital Status: Married
Father's Name
Mahabhaleshwara
Languages
English
Upper Intermediate
B2
Timeline
Regional Operations Manager
Home Centre (Landmark Group)
05.2019 - Current
Business Manager
Home Centre (Landmark Group)
04.2015 - 04.2019
Store Manager
Reliance Living / Trends (Reliance Retail Ltd.)
03.2012 - 04.2015
Department Manager - Furniture & Home Furnishing
@Home (Nilkamal Ltd.)
01.2006 - 12.2011
BBA - Retail Management
Tamil Nadu Open University
2nd PUC -
Government Junior College
SSLC -
Government Junior College