MANJUNATH N
Specialist In Customer Care Services / Utilities & Maintenance
Bengaluru,KA
Summary
Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
31
31
years of professional experience
2
2
years of post-secondary education
Work History
Sr. Deputy General Manager
Brigade Enterprises Limited
Bengaluru, Karnataka
03.2005 - Current
- Handled Residential, Retail & Commercial properties
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Implementing cost-saving initiatives that addressed long-standing problems.
- Worked with customers to understand their needs and provide excellent service.
- Handled customer calls to address customer inquiries and concerns with in respective TAT.
- Analyzed customer complaints data to identify opportunities for improvement and suggested CA & PA for upcoming projects,
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to Management for appropriate decision.
- Exceeded goals through effective task prioritization and great work ethic.
Sr. Engineer
Hical Magnetics Pvt Ltd
Bengaluru, Karnataka
09.1997 - 02.2005
- Hical Magnetics was a 100% EOU.
- Maintained safe working environment by enforcing rules and regulations.
- Managed Utilities & Maintenance Departments along with that i was nominated as project manager for new constructions activities.
- Diagnosed issues with systems and quickly repaired flaws to maintain functionality.
- Followed up with external contractors, project owners and other stakeholders to gather information and resolve issues.
- Implemented predictive maintenance for continuous working of plant and machineries.
- Planned and coordinated construction projects.
Sr. Engineer
Sun Electronic Technologies LTD
Bengaluru, Karnataka
01.1997 - 02.1997
- Managed Utilities & Maintenance Departments
- Carried out day-day-day duties accurately and efficiently.
Sr. Technician
VHEL Industries Ltd
Bengaluru, Karnataka
07.1995 - 12.1996
- Diagnosed problems with machines by applying technical knowledge and troubleshooting skills.
- Installed new systems and parts with efficient approach.
- Completed preventive maintenance on set schedules.
- Performed routine preventive maintenance for continuous manufacturing operations.
Assembly Technician
Laktham Electronics
Bengaluru, Karnataka
10.1989 - 04.1995
- Laktham was a ancillary unit to BEL
- Performed assembly of products according to specifications and instructions.
- Executed regular tests and inspection procedures to assemble products according to specifications.
- Kept work areas organized, tidy and clean for maximum productivity.
- Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
Education
ITI in Electronics -
Community Centre High School
Jayanagar 08.1987 - 07.1989
Skills
Managerial experience
Effective managerial techniques
Managerial skills
Developing managers
ISO Documentation
Timeline
Sr. Deputy General Manager
Brigade Enterprises Limited
03.2005 - Current
Sr. Engineer
Hical Magnetics Pvt Ltd
09.1997 - 02.2005
Sr. Engineer
Sun Electronic Technologies LTD
01.1997 - 02.1997
Sr. Technician
VHEL Industries Ltd
07.1995 - 12.1996
Assembly Technician
Laktham Electronics
10.1989 - 04.1995
ITI in Electronics -
Community Centre High School
08.1987 - 07.1989