Manjunath N

Seeking assignments in the areas of Operations Support / Work Resource allocation / Project Management / Employee management relations / Staff Appraisals analysis with an organization of repute preferably in BPO Finance / Sales/ Inbound Tele-Sales sector / Back end Services. Location Preference: Bangalore

Adaptable professional, strategic problem solver who envisions solutions and executes with urgency across all levels of organization. Holds 4 years of experience in Tele-Sales, Team Leadership & Management. Executing service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards service revenue generation. Preparing & presenting various weekly/monthly MIS reports pertaining to process and productivity. Demonstrated experience in the practical implementation of detailed project plan for profitable ventures with overseas clients to be retained with SLA management, creation of detailed process documentation including risk mitigation documentation. An out-of-the-box thinker with proven track record of establishing processes SOPs, streamlining workflow and creating team work environment to enhance team retention and productivity innovatively. Possess sound knowledge of Tele Sales techniques within compliance parameters, unsecured loans settlement & management plans, Student loan consolidation, time share consolidation and lead generation.Expertise in Debt settlement and management for end to end solutions. Acted as a SPOC for all offshore clients’ queries.Set up guidelines for migrated campaigns and advise modification of existing to ensure smoother business operations Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Time to time calibration of process methodology. Oversee overall financial management, planning, systems and controls. Organization of fiscal documents. Ensured Root cause analysis for quality fails. Excellency through Quality reviews and Quality Projects, identifying improvement areas & implementing measures to minimize compliance issues Met challenging timeline and quality objectives by accurately administering the annual appraisal process. Lead construction, maintenance and upkeep of our internal appraisal system ensuring the correctness of appraisals with due sincerity and right approach in their filing up. Impeccably handled Work resource allocation - Assigned the correct set of agents after personal review to various Tiers. Ensured shuffling within teams to kill the monotonous nature of work. Picking out the best agents to start the Pilot for various clients without disturbing the balance of the existing team. Closely monitored the grey areas for team individuals and get to the root cause with the Quality head to allocate appropriate tier as per capabilities. Always ensured presence while HR policies were constructed, contributed to the development and implementation of organizational strategies, policies and practices& ensured the same was cascaded and communicated properly within the staff. Conception and execution of various office policies.

Computer Basics, Microsoft Office (Word, Advance excel, VBA Macro Outlook), Advance SQL, Well versed with internet, TeraData, Alteryx, Power BI, AWS (Console, S3, EC2)

70%, 68%, Karnataka Board, Karnataka Board, Won many awards & Recognitions in extracurricular Activities

Data Analyst I, Turning Point Software Solutions Pvt Ltd

Over the span of more than seven years, I have accumulated extensive experience in service delivery within a diverse range of tasks and responsibilities within the data analyst team., Data Analyst, Turning Point Software Solutions Private Limited, 03/2023 - Present, Data Collection and Integration: Adept at gathering and integrating data from multiple sources, ensuring accuracy and consistency in datasets., Data Cleaning and Transformation: Skilled in identifying and rectifying data anomalies, employing advanced techniques to clean and transform data for analysis., Data Analysis and Interpretation: Experienced in performing comprehensive analysis using statistical methods and data mining techniques to derive actionable insights and inform decision-making., Data Visualization and Reporting: Proficient in creating visually compelling dashboards and reports to effectively communicate complex findings to stakeholders at all levels., Continuous Learning and Development: Dedicated to staying abreast of emerging trends and technologies in the field of data analytics, continuously enhancing skills through professional development and training., Provisioning Analyst, Turning Point Software Solutions Pvt Ltd, 06/2017 - 02/2023, Worked on CSG New Install, MACD Process, IPMT and currently working on Order status in Charter and gave my effort to the team to stabilize the project., Assisting other agents in the team when they are stuck while processing the orders., Responsibility to move the Work order to billing complete status which is stuck in the middle for some issue by contacting the concern team by email., Working within data governance and data management, I specialize in overseeing the implementation and maintenance of data quality standards, ensuring compliance with regulatory requirements, and optimizing data processes., My responsibilities include generating daily reports to track key metrics, identify trends, and provide actionable insights to stakeholders., Team Leader, HNP Info Solutions India Pvt Ltd, 08/2014 - 03/2017, Responsible for service delivery. This includes operations management, interaction with US Business Partners, succession planning., Responsible to close & send the Process Billing at the end of every month with required approvals/Manage P&L., Achieve a strong partnership with other departments to achieve business and operational goal., Plan for new hires and ensure timely hiring doing monthly projections., Be a single point of contact with the entire team and the senior management through effective communication on the key deliverables of the process., Proactively tackle problems that arise in the team and resolve them to ensure there is no negative impact on productivity and delivery of assignments., Control cost through effective utilization of personnel, materials and equipment thus maintaining profitability., Responsible for setting SOP's for superlative guest service and operational back end services to meet client CTQs., Manage the team. Set goals for the team, conduct annual performance review & provide regular feedbacks, drive retention., Manage and motivate a team of Associate Client Managers / Client managers to ensure high performance levels., Taking Care of the entire Business from A to Z requirements., Backend Team Lead, HNP Info Solutions India Pvt Ltd, 06/2013 - 08/2014, To get Daily Sales Done with High Conversion., Taking care of My Team Members., Attendance., Train New Batches., Re-Training, Performance Development Training., Monthly Review of Sales, Weekly Meeting with Backend Department., Maintenance Monthly Dashboard.

• Hindi
• English
• Kannada

• Watching TV
• Chatting

• Extensive knowledge of BPO Processes
• Live Experience of Handling Computer issues
• Extensive computer Skills
• Quick learner
• Good inter personal skills and ability to work under pressure
• Ability to build team environment
• Rich Experience of BPO’s
• Ability to function as a team player and alternatively work independently to achieve objectives
• Excellent problem solving and troubleshooting skills
• Demonstrated ability to manage multiple tasks and deadlines
• Fluent in English

• Father's Name: Mr. Nagaraja
• Date of Birth: 12/11/91
• Gender: Male
• Nationality: Indian
• Marital Status: Single
• Religion: Hindu

• SQL
• AWS