Manjunath Naik

Belgaum

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

years of professional experience

Work History

Product Support Specialist

HEALTHPLIX TECHNOLOGIES

BANGALORE

02.2021 - 05.2024

Identified product defects and reported them to the development team for resolution.
Developed strategies for improving overall customer satisfaction ratings.
Created detailed documentation of customer interactions and resolutions for future reference.
Collaborated with cross-functional teams on feature development initiatives.
Managed client accounts through regular follow-up activities.
Provided technical support to customers via phone, email and chat.
Provided timely feedback to management regarding customer service issues.
Performed root cause analysis on complex technical problems reported by customers.
Maintained up-to-date knowledge of company products and services by attending internal trainings.

Education

Bachelor of Engineering - MECHANICAL ENGINNERING

AKSHYA INSTITUTE OF TECHNOLOGY

TUMAKURU

06-2019

Skills

Organization and Time Management
Decision-Making

Analytical and Critical Thinking
Training & Development

Accomplishments

TOP PERFORMER FOR MONTH JUNE 2023
BLAZING STAR AWARD FOR MONTH JULY - SEP 2023

Languages

KANNADA

First Language

English

Proficient (C2)

Hindi