Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Manjunath NS

Manjunath NS

Operation Manager
Bangalore

Summary

Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with commitment to personal growth. Passionate Deputy Manager with superb customer service and leadership skills. Proven background investigating and handling customer issues and complaints. Strong track record of budgeting and advancing performance metrics. Dedicated Manager with over 10 years of experience in supervision, operations management, administration, training, project management and cross-functional communication. Team player with expertise managing staff for efficient production. Detail-oriented scheduler seeking to leverage background into managerial role with progressive organization. Deputy Manager with strong leadership, customer service and sales expertise. Proficient in scheduling, merchandising, cash handling and inventory management. Trustworthy, reliable and always professional. Organized focused on leading professional teams and smooth operations to accomplish business objectives. Reliable in exceeding expectations for quality, safety and efficiency. Skilled in leading and motivating team members to success. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Seasoned Operations Manager and talented leader,applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

15
15
years of professional experience

Work History

Operations Manager

SKCGI Technologies
05.2024 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Increased profit by streamlining operations.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Deputy Manger

Cimmons Integrated service
7 2023 - 05.2024
  • Maintained positive, professional working environment to optimize staff and customer satisfaction.
  • Maintained positive, professional working environment to optimize staff and customer satisfaction.
  • Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction.
  • Monitored staff performance and developed improvement plans.
  • Coordinated strategic plans for administrative services management and optimization to best use available resources.
  • Advised senior management on facilities needs and delivered ongoing operational support.
  • Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
  • Supervised supply purchases, management and tracking in line with budgetary requirements.
  • Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
  • Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
  • Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction.
  • Directed daily operation of business and flexed with changing demands to consistently meet objectives.
  • Supervised and motivate staff employees
  • Conducted audits annually to keep store presentable and functional
  • Interviewed, performed background checks, hired, and trained associates

Assistant Manager

Vindhya Infotech Private Limited
03.2022 - 04.2023
  • Helped less experienced staff manage daily assignments.
  • Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
  • Fostered strong rapport with prospective clients and stakeholders to aid negotiations.
  • Developed long-term training strategies for new and existing employees across multiple departments.
  • Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce.
  • Oversaw third-party contracts and service level agreements for facilities maintenance, security and waste management.
  • Oversaw employee recognition programme to encourage professional development and high performance.
  • Implemented strict quality standards for consistent company representation across multiple channels.
  • Cut labour and product costs by creatively addressing inefficiencies.
  • Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
  • Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
  • Helped senior management plan and carry out daily operations and meet key objectives.
  • Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
  • Maintained positive, professional working environment to optimise staff and customer satisfaction.
  • Implemented staffing strategies to secure qualified personnel to meet business demands.
  • Protected and enhanced company reputation, promoting mission and values in all professional interactions.
  • Optimised employee schedules by balancing company priorities with staff leave requests and shift preferences.
  • Handled escalated store policy violations, implementing security improvements to prevent shrinkage and misconduct.
  • Supervised and delegated tasks to employees to meet key productivity targets.
  • Drove sales and controlled costs to support revenue and profitability targets.
  • Scheduled weekly projects, anticipating timelines for milestones and completion dates.

Team lead

INNOVATIVE RETAIL CONCEPTS PVT LTD
09.2019 - 02.2022
  • Posting New Ideas to achieve better performance and
    productivity
  • Conducting Monthly and weekly review internally with
    team
  • Taking adequate measures to control shrinkage and attrition
    Team Motivation
  • Attending Monthly Reviews and quarterly based reviews
    On-time Escalation to clients regarding process and
    products issue
  • Time-based Coaching for new employee who has joined to
    the new process
  • Call Audition to check and monitor Rigorously to better
    performance
  • Daily basis pre and post-shift briefing.
    Tracking contact %, and meeting KPI targets
    Analyzed gaps and spearheaded process improvement ideas
    to minimize error and process time, by 50%. Increased
    Customer Satisfaction score by 30% in 3 months
  • Inspired and managed teams in operational improvements, increasing overall productivity.

Team Leader, Sales Operations

Intelnet Serco-Teleperforamance
11.2018 - 06.2019
  • Intel net Serco (02-Nov-2018-18-June-2019 (Axis Digital
    center) A Priority Banking Relationship Manager is primarily
    responsible for providing financial solutions to the Priority
    customers and ensuring value-added services. ... Responsible
    for deepening the existing relationships by cross-selling of
    Bank
  • products and Services/third-party investment
    products. Responsible for 250-seater Outbound Contact
    Center of Axis Bank Digital Center based out of Bangalore
    Experienced in Dialer Management
  • Proactively led and developed high-performing Sales Executives to consistently deliver against annual targets.
  • Monitored sales leads and conversions, motivating and incentivizing teams to continue increased business.
  • Created high-performing, innovative advertising campaigns for maximum client satisfaction and enhanced future business.
  • Used outstanding interpersonal and relationship-building skills to develop and nurture productive, profitable client relations.
  • Created and implemented monthly KPI targets, driving team motivation and morale to achieve them.
  • Adopted flexible, enthusiastic and driven approaches to achieving business financial goals to inspire staff.
  • Kept up to date with industry trends and relevant news to drive sales and increase business.
  • Supported plan campaigns to achieve important goals by planning telemarketing promotions to reach target goals.
  • Oversaw training and development programmes to guarantee team growth.
  • Participated in weekly production meetings to tackle stock shortage issues and other challenges.

Team Leader, Sales Operations

Aegis Limited Essar House
01.2015 - 10.2018
  • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
  • Developed open and professional relationships with team members to facilitate effective issue resolution.
  • Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
  • Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
  • Evaluated team performance and provided constructive feedback to improve daily goal achievement.
  • Offered constructive feedback to employees in response to quality assurance measures.
  • Assisted with team recruitment, interviewing and onboarding.
  • Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
  • Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
  • Coordinated strategic plans for administrative services management and optimisation to best use available resources.
  • Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.

Team Leader

Vertex customer solution India PVT LTD
05.2012 - 12.2014
  • Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
  • Developed open and professional relationships with team members to facilitate effective issue resolution.
  • Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
  • Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
  • Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
  • Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
  • Trained and supervised team to deliver on store sales targets.
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
  • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
  • Assisted with team recruitment, interviewing and onboarding.
  • Offered constructive feedback to employees in response to quality assurance measures.
  • Integrated process improvements to optimise overall workflow and efficiency.
  • Evaluated team performance and provided constructive feedback to improve daily goal achievement.
  • Prepared statements detailing operational detail and key performance indicators.

SME Process Specialist & Customer support officer

Mphasis, an HP Company
10.2009 - 12.2010
  • Actively listened to customers to fully understand requests and address concerns.
  • Enhanced working relationships by participating in team-building activities.
  • Spoke to customers in multiple languages to resolve problems and answer questions.
  • Handled customer concerns and escalated major issues to supervisor.
  • Supervised work of contracted employees to deliver work on schedule.
  • Identified issues, analysed information and provided solutions to problems.
  • Prepared range of written communications, documents and reports.
  • Developed ongoing programmes using good team communication and collaboration.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Planned and executed new strategies to increase sales.

Education

B.com - Accounts & commerce

KSOU
Bangalore

PUC - PCMB

PUC
Bangalore

10th - Intermediate

SSLC
Bangalore

Skills

Staff Coaching

Additional Information

  • Addition place of business

Amazon sellers who are interested in storing the products in ware
the house has to log in to the GSTIN portal and update the personal
and business details and has waited for approval from
government and the timeline is 21 days if any of the details
updated error portal there is a high possibility of rejection and
apply again is a huge constraint looking into seller challenges and
high constraint rejection case we have developed the method
where the seller can log into the seller account with the help of CA do the
amendment with bearing minimal charges and it is easy to
send the consignment to the customer at the earliest and most effective
way

Boot Camp for Unnati for Senior Associates

A Project was initiated for the assocaites where they can
ladder up them selves for the next level
23 associates were tenured in the system and were unable to
crack the interview due to communication issue
However employee were felt that opportunities were less in
bigbasket thought of resigning the job and demotivated
took up the Task to train on communication and how to crack
interview so that
they can move up in their in carrier
Projects- Effective Communication, Writing skills, Process and
Product
Measurement:-Scorecard

Languages

English, Kannada
Hindi
Tamil
Telugu

Timeline

Operations Manager

SKCGI Technologies
05.2024 - Current

Assistant Manager

Vindhya Infotech Private Limited
03.2022 - 04.2023

Team lead

INNOVATIVE RETAIL CONCEPTS PVT LTD
09.2019 - 02.2022

Team Leader, Sales Operations

Intelnet Serco-Teleperforamance
11.2018 - 06.2019

Team Leader, Sales Operations

Aegis Limited Essar House
01.2015 - 10.2018

Team Leader

Vertex customer solution India PVT LTD
05.2012 - 12.2014

SME Process Specialist & Customer support officer

Mphasis, an HP Company
10.2009 - 12.2010

Deputy Manger

Cimmons Integrated service
7 2023 - 05.2024

B.com - Accounts & commerce

KSOU

PUC - PCMB

PUC

10th - Intermediate

SSLC
Manjunath NSOperation Manager