MANJUNATH P.S
Bangalore
Summary
Operations and field service leader with 20+ years in IoT/telematics and vehicle tracking systems (VTS). Scaled PAN-India fleet installations, led 50+ technicians, and delivered SLA-driven outcomes. Strong in vehicle electrical integration (12/24V), GNSS/cellular antenna placement, CRM-based governance, and OTA/FOTA programs. Experienced integrating immobilizers, panic buttons, door sensors, temperature probes, and fuel sensors. Familiar with anchor, firestop, and laser/layout tool families for fixed-site deployments when required.
Overview
22
22
years of professional experience
Work History
Senior Field Operation Supervisor
Trimble Mobility Solutions India Pvt Ltd
Bangalore
12.2010 - 12.2025
- Directed 50+ technicians for in-vehicle GPS/IoT installs and service; standardized SOPs (add-a-fuse BATT/IGN, ring-terminal grounds, inline fuses, protected harness routing) to lift first-time activation and cut revisits.
- Developed technician training programmes, conducted safety checks, and established audit trails (photos, wiring diagrams, I/O maps, calibration sheets) to ensure compliance and operational consistency.
- Ran OTA/FOTA programs (firmware/config, APN, reporting, I/O logic, CAN/J1939) with staged rollouts, verification, and rollback paths.
- Implemented CRM governance with geo-tagged photos, IMEI/SIM/vehicle IDs, and closure notes to enhance data accuracy; published SLA/quality dashboards for performance tracking.
- Led peripheral integrations: immobilizers (failsafe relay logic), panic/SOS (I/O mapping), door sensors (reed/tamper-aware routing), reefer temperature probes (calibration/alerts), fuel sensors (cap/resistive with noise filtering).
- Optimized GNSS/cellular antenna placement; validated GNSS lock, cellular registration, and server handshake during commissioning.
- Executed fixed-site rollouts by setting anchoring and torque verification standards, establishing penetration-sealing registers, and performing laser-assisted alignment for improved mounting accuracy.
- Key Accounts: IOCL, HPCL, BPCL, Nayara; Blue Dart, Safexpress; Maruti; ACC, ACL; Monsanto.
Customer Support Engineer
Taco Mobility Telematics Ltd
Bangalore
02.2005 - 12.2010
- Supported 40,000+ VTS units by supervising installations and sensor integrations, enhancing MTTR through standardised mounting, harness protection, and labelled terminations.
- Enabled dealer networks by providing hands-on training and structured troubleshooting to enhance support capabilities.
- Monitored system performance issues and collaborated with IT to implement fixes.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Conducted remote sessions to directly address and resolve customer technical problems.
Customer Support Executive
MobiApps India Pvt. Ltd
02.2004 - 02.2005
- Installed and configured VTS hardware/software, delivering continuous support, monitoring, and exception reporting to ensure system reliability.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
Education
ITI in Electronics -
Board of Technical Education, Karnataka
01-2000
B.Sc. - Information Technology
Skills
- Service operations leadership
- Nationwide rollouts
- KPI dashboards
- Vehicle integration oversight
- Power tapping standards
- I/O/peripheral integration
- Commissioning
- CRM workflows
- Ticket/asset lifecycle
- Audit-ready documentation
- OTA/FOTA configuration control
- Staged rollouts
- Verification/rollback
- Training
- SOPs
- Safety compliance
- Vendor/dealer coordination
- Fixed-site familiarity
- Mechanical/chemical anchoring basics
- Penetration sealing
- Laser/layout
Accomplishments
- Standardized VTS and sensor integration playbooks, raising first-time activation and reducing false alerts.
- Improved throughput and lowered revisits across PAN-India operations via SOPs, training, and CRM discipline.
- Reduced post-deployment incidents with structured OTA/FOTA cycles and validation.
Languages
English
Hindi
Kannada
Tamil
Telugu
Custom Section
CRM for case/asset lifecycle, OTA/FOTA program management, power tapping standards, sensor/I-O mapping, commissioning checklists, add-a-fuse, ring-terminal grounding, inline fuses, GNSS/cellular antenna placement, loom/fabric-tape harness protection, multimeter QA, photo/log sign-offs, mechanical vs chemical anchoring basics with torque checks, penetration sealing concepts, laser/layout calibration and QC tolerances
Hobbies and Interests
- Cricket
- Reading
- Traveling
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Field Operation Supervisor
Trimble Mobility Solutions India Pvt Ltd
12.2010 - 12.2025
Customer Support Engineer
Taco Mobility Telematics Ltd
02.2005 - 12.2010
Customer Support Executive
MobiApps India Pvt. Ltd
02.2004 - 02.2005
ITI in Electronics -
Board of Technical Education, Karnataka