Manjunath R
TA & CL Operations Specialist II
Bangalore
Summary
Dedicated professional with a proven track record of delivering consistent performance and implementing innovative ideas. Known for driving results and exceeding expectations in fast-paced environments. Seeking opportunities to leverage skills and expertise to contribute to a dynamic team and make a meaningful impact. Passionate about continuous learning and growth to excel in any challenge.
Overview
17
17
years of professional experience
2028
2028
years of post-secondary education
Work History
TA & CL Operations Specialist II
Swiss Re Global Business Solutions India Private L
Bengaluru, Karnataka
07.2011 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Managed stakeholder relationships to ensure alignment with operational priorities and secure support for key initiatives.
- Reduced processing times for customer orders by optimizing use of automation tools.
- Led initiative for adopting sustainable practices, significantly lowering energy consumption and waste.
- Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Managed India GST implementation transactions for India Branch
- Facilitated training to clients and extended teams (FINCO) related to accounting practices and TAX matters
- Client visits - audit reviews and process understanding and suggestions provided to client if any
Return Reconciler
HP
08.2008 - 09.2009
- Company Overview: Hewlett Packard, a multinational information technology company.
- Reconcile the debit with the corresponding credit.
- Verifying the debit and credit information.
- Issuing sales order-Debit/Credit for the residual amount.
- Issuing PRP credits for Refusal product.
- Extracting the report from the customer website and verifying the reason for the differences b/w Dr and Cr Line items with the reports maintained by AR team.
- Contacting customer through emails Resolving issues/queries from Resellers.
- Month End Activities: Preparation of Reconciliation reports and MEC reports, review of accounts with the customer clients.
- Research made on Pricing variances and Quantity variances.
- Tools used – SAP, Hyperion and Customer Care Tool.
- Hewlett Packard, a multinational information technology company.
- Process Documentation
- Metrics to be maintained green to ensure additional business from HP.
- Weekly calls with the Customers.
- Organizer of the activities in the department and I was part of social committee.
Return Reconciler
HP
02.2008 - 08.2008
- Creating RMA numbers for the resellers to return the products back to HP.
- Tools used for Creating RMA – RAQS.
- Worked closely with management to analyze data trends and make informed decisions regarding account maintenance strategies.
- Enhanced financial accuracy by reconciling daily transactions and resolving discrepancies.
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Created improved filing system to maintain secure client data.
- Collaborated with customers to resolve disputes.
Education
MBA -
Seshadripuram First Grade College
Bengaluru, India06-2011
B.Com -
Sindhi College
01.2007 - 12.2007
PUC - undefined
Yadava Pre University
01.2004 - 12.2004
10th - undefined
UAS Camps School
01.2002 - 12.2002
Skills
Proficient in specialized knowledge
Interests
Internet Surfing
Listening Music
Reading Books
Watching TV
Personality
True, True, True, True, obedience, punctuality, consistent performance and implement ideas with zest
Experience Information
1 year and 7 months, Return Reconciler, RMA Process, HP (Hewlett Packard), Bangalore, 02/08, 08/08, Creating RMA numbers for the resellers to return the products back to HP., Preparing Eligibility Reports., Tools used for Creating RMA – RAQS., Query Handling, Process Documentation., Floor Champion., ISO SPOC for the team., Return Reconciler, AR Reconciliation (US) Process, HP (Hewlett Packard), Bangalore, 08/08, 09/09, Reconcile the debit with the corresponding credit., Verifying the debit and credit information., Issuing sales order-Debit/Credit for the residual amount., Issuing PRP credits for Refusal product., Extracting the report from the customer website and verifying the reason for the differences b/w Dr and Cr Line items with the reports maintained by AR team., Contacting customer through emails Resolving issues/queries from Resellers., Month End Activities: Preparation of Reconciliation reports and MEC reports, review of accounts with the customer clients., Research made on Pricing variances and Quantity variances., Tools used – SAP, Hyperion and Customer Care Tool., Process Documentation, Metrics to be maintained green to ensure additional business from HP., Weekly calls with the Customers., Organizer of the activities in the department and I was part of social committee., Performance Award, Received 1 Performance Award in RMA., Value Award, Received Value Award for the commitment shown towards the Company Values.
Disclaimer
I consider myself familiar with working aspects, I am also confident of my ability to work, ready to accept challenges, never lose confidence. I hereby declare that above information is true to best of my knowledge and belief.
Personal Information
- Age: 25
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Timeline
TA & CL Operations Specialist II
Swiss Re Global Business Solutions India Private L
07.2011 - Current
Return Reconciler
HP
08.2008 - 09.2009
Return Reconciler
HP
02.2008 - 08.2008
B.Com -
Sindhi College
01.2007 - 12.2007
PUC - undefined
Yadava Pre University
01.2004 - 12.2004
10th - undefined
UAS Camps School
01.2002 - 12.2002
MBA -
Seshadripuram First Grade College
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