Manjunath S
Bangalore,India
Summary
Profile Summary As a Technical Lead with extensive experience, my objective is to utilize my skills and knowledge to contribute to the success of an innovative and cutting-edge organization. I am committed to delivering exceptional results by effectively leading technical teams and implementing solutions that improve Efficiency and productivity. My passion for technology and ability to manage projects from inception to delivery will enable me to excel in any challenging environment . Detail-oriented technical support engineer with solid skills in resolving technical issues in hardware and software. Resourceful, flexible and committed team player. Reliable in meeting tight deadlines to meet demands. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work history
Technical operations lead
Black Box Networks Pvt Ltd
12.2021 - Current
- Led a team of technical operations specialists to ensure timely and efficient resolution of customer issues, resulting in a 15% increase in customer
- Retention
- Delegating work and assignments to team members
- Collaborating with their team to identify and fix technical problems
- Analyzing users' needs and then finding applications to serve them
- Creating end goals for their team
- Guiding team through technical issues and challenges
- Working on high-priority tickets
- Gave first-line support to customers within agreed Service Line Agreement (SLA).
- Reported incidents, risks and hazards by following set procedures.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
Engineer
Wissen Infotech
02.2021 - 12.2021
- Conducted patch management and vulnerability management to ensure optimal system security
- Performed in-depth diagnosis for operating system software/hardware failures
- Contributed to the creation of work instructions and knowledge-base articles
- Mentored junior team members, providing encouragement and engineering training to support development.
- Resolved incidents, determined problem causes, and conducted root cause analysis in compliance with Service Level Agreements
- Utilized necessary automation tools to support patching/remediation efforts for all environments.
Server Administrator
Wipro Technologies
07.2016 - 02.2020
- Develops patching and backup support for all systems with Application Support Services
- Assists in the creation of quality processes including templates, snapshots, and automation
- Installed several patches on Windows servers to eliminate vulnerabilities
- Troubleshooting user account lockouts using the AD Lockout tool and Microsoft Operations Manager
- Deployed several VMs from Templates and customized their configurations as needed
- Participated in regular 24x7 on-call rotations and coordinated with the offshore team for night-time scheduled activities
Server Support Engineer
IBM India Pvt Ltd
07.2016 - 02.2020
- Support 24x7 Data Centre environment
- Installing Patches in Windows Based Servers
- Generating Performance Graph on Storage
- Storage: Monitoring, health check to all storage on a daily basis
- Analyzing the Errors on Storage and as Well As AIX Reports
- Hands & Feet Support to Auditors
- Analyze and resolve diagnostic problems on Windows servers
- Resolving Network Connectivity problems at the Server end
- Preparing and maintaining Asset inventory and Media inventory.
Education
Electronics and Communications
City Eng. Clg
03.2013
Electronics and Communications
K S Polytechnic
03.2010
Skills
- Infrastructure planning
- Technical analysis
- Customer service
- Problem resolution
- Team management
- Team building
- Leadership
- Technical expertise
- Communication
- Problem-solving
- Project management
- Team player
Accomplishments
- Received recognition and appreciation from both clients and management for exceptional service and performance
- Demonstrated outstanding skills in consistently meeting and exceeding client expectations
- Proven track record of building strong relationships with clients through effective communication and problem-solving
- Recognized by management for exceptional teamwork and collaboration in achieving successful project outcomes
- Consistently received positive feedback on customer satisfaction surveys, showcasing dedication to delivering top-quality service.
- Certified MS 100 Customized
Languages
English
Fluent
Hindi
Fluent
Telugu
Fluent
Operating tools
- MS Office365
- Connection
- GoToMeeting
- GWS
- Sentinel One
- Dial pad
- Service Port(Summit AI)
- SolarWinds
- SCCM
- Rapid 7
- Summit AI
- VMware cluster
- Citrix
Additional Information
- Exploring distant lands and Playing Cricket
.
I hereby declare that the information furnished above is true to the best of my knowledge.
Manjunath S
Timeline
Technical operations lead
Black Box Networks Pvt Ltd
12.2021 - Current
Engineer
Wissen Infotech
02.2021 - 12.2021
Server Administrator
Wipro Technologies
07.2016 - 02.2020
Server Support Engineer
IBM India Pvt Ltd
07.2016 - 02.2020
Electronics and Communications
City Eng. Clg
Electronics and Communications
K S Polytechnic
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