Manjunath S
Bangalore
Summary
Polite and accommodating Guest service bringing 3 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
Taj MG Road
Bangalore
03.2022 - Current
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Inspected dishes for cleanliness before serving them to customers.
- Monitored inventory levels of food and beverage items. Communicated needs for restocking to management team.
- Maintained a positive attitude towards coworkers and customers at all times.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Prepared alcoholic and non-alcoholic beverages for patrons, including cocktails and craft beers.
- Ensured all drinks were prepared correctly according to recipes and standards.
Education
Diploma in Hotel Management -
St Joseph Community College
Bangalore 04-2020
Skills
- Complaint Handling
- Maintenance Requests
- Hospitality experience
- Upselling abilities
- Customer Services
- VIP services
- Time Management
- Dining Recommendations
Languages
English
First Language
Tamil
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Kannada
Advanced (C1)
C1
Timeline
Guest Service Associate
Taj MG Road
03.2022 - Current
Diploma in Hotel Management -
St Joseph Community College
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