Manjunath S
Service center manager
Bengaluru
Summary
Experienced in leadership and adept at problem-solving, committed to optimizing operations and reducing costs to drive organizational efficiency. Focused on independent decision-making and sound judgment, consistently contributing to the success of the company.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
2
2
Languages
Work History
Service Manager
Consolidated PVT LTD
02.2022 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Quality and Service Engineer
ICT Service Management Solutions Private
12.2017 - 02.2022
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues
- Developed and implemented comprehensive quality assurance program to guarantee organization products met safety and quality standards
- Coordinated with quality control staff to complete inspections
- Evaluated new materials or components for suitability within existing manufacturing processes while considering factors like cost-effectiveness, durability, and functionality of the finished product
- Collaborated with external auditors during annual reviews, ensuring a seamless audit process with minimal findings or discrepancies noted
- Researched and evaluated new techniques and technologies to improve product quality
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
Quality, Service and Designing Engineer
SAN ELECTROMEC INDUSTRIES
12.2016 - 12.2017
- Collaborated with cross-functional teams to conceptualize and refine product concepts
- Developed and implemented procedures to verify compliance with engineering standards
- Reduced manufacturing costs through optimizing material selection and streamlining fabrication processes
- Verified documentation to meet client requirements and vision
- Conducted technical evaluations of engineering designs and test results
- Increased design efficiency by implementing advanced 3D modeling techniques.
- Presented technical information clearly and concisely to non-technical stakeholders, facilitating decision-making processes.
Repair Technician
IQOR Global Services
06.2014 - 12.2016
- Giving processes & diagnoses training of Set-Top Box and mobility to newly joined technician/Servicing engineers
- Handling escalations, providing technical support to customers
- Taking care of Quality in servicing
- Taking care to achieve daily target
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Maintained inventory of repair supplies and ordered parts.
Apprenticeship Trainee
BHEL Electronics Division
05.2012 - 04.2014
- Maintaining the records for the internal & external audit
- Maintaining the Silicon Moulding Machines
- Maintaining the records of receiving & dispatched materials
- Involved in Testing of Parameters like Mechanical and High Voltage capability in Line, Chemical testing
- Enhanced practical skills by engaging in hands-on training sessions under the supervision of experienced professionals.
- Gained valuable industry knowledge by shadowing skilled mentors during daily operations and duties.
Education
Diploma - Electronics and Communication Engineer
East West Institute of Technology
Bangalore03-2011
Skills
Customer service
Relationship building
Customer service management
Problem-solving
Work Planning and Prioritization
Staff supervision
Employee training and development
Staff training and development
Service documentation
MS office
Team collaboration and leadership
Customer satisfaction measurement
Multitasking and organization
Continuous improvement
Documentation and reporting
KPI monitoring
Workplace safety
Technical support
Flexible schedule
Vendor sourcing
Service and parts teams management
Disclaimer
I declare that the information given above is true to the best of my knowledge., Bangalore
Timeline
Service Manager
Consolidated PVT LTD
02.2022 - Current
Quality and Service Engineer
ICT Service Management Solutions Private
12.2017 - 02.2022
Quality, Service and Designing Engineer
SAN ELECTROMEC INDUSTRIES
12.2016 - 12.2017
Repair Technician
IQOR Global Services
06.2014 - 12.2016
Apprenticeship Trainee
BHEL Electronics Division
05.2012 - 04.2014
Diploma - Electronics and Communication Engineer
East West Institute of Technology