Manjunath S
Service center manager
Bengaluru
Summary
Experienced in leadership and adept at problem-solving, committed to optimizing operations and reducing costs to drive organizational efficiency. Focused on independent decision-making and sound judgment, consistently contributing to the success of the company.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
2
2
Languages
Work History
Service Manager
Consolidated PVT LTD
02.2022 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
- Improved service efficiency by conducting regular training sessions for staff on latest industry standards and technologies.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Quality and Service Engineer
ICT Service Management Solutions Private
12.2017 - 02.2022
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues
- Developed and implemented comprehensive quality assurance program to guarantee organization products met safety and quality standards
- Coordinated with quality control staff to complete inspections
- Evaluated new materials or components for suitability within existing manufacturing processes while considering factors like cost-effectiveness, durability, and functionality of the finished product
- Collaborated with external auditors during annual reviews, ensuring a seamless audit process with minimal findings or discrepancies noted
- Researched and evaluated new techniques and technologies to improve product quality
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
Quality, Service and Designing Engineer
SAN ELECTROMEC INDUSTRIES
12.2016 - 12.2017
- Collaborated with cross-functional teams to conceptualize and refine product concepts
- Developed and implemented procedures to verify compliance with engineering standards
- Reduced manufacturing costs through optimizing material selection and streamlining fabrication processes
- Verified documentation to meet client requirements and vision
- Conducted technical evaluations of engineering designs and test results
- Increased design efficiency by implementing advanced 3D modeling techniques.
- Presented technical information clearly and concisely to non-technical stakeholders, facilitating decision-making processes.
Repair Technician
IQOR Global Services
06.2014 - 12.2016
- Giving processes & diagnoses training of Set-Top Box and mobility to newly joined technician/Servicing engineers
- Handling escalations, providing technical support to customers
- Taking care of Quality in servicing
- Taking care to achieve daily target
- Consistently maintained a clean, organized, and safe work environment to ensure the efficient completion of repairs and the wellbeing of both employees and customers.
- Maintained inventory of repair supplies and ordered parts.
Apprenticeship Trainee
BHEL Electronics Division
05.2012 - 04.2014
- Maintaining the records for the internal & external audit
- Maintaining the Silicon Moulding Machines
- Maintaining the records of receiving & dispatched materials
- Involved in Testing of Parameters like Mechanical and High Voltage capability in Line, Chemical testing
- Enhanced practical skills by engaging in hands-on training sessions under the supervision of experienced professionals.
- Gained valuable industry knowledge by shadowing skilled mentors during daily operations and duties.
Education
Diploma - Electronics and Communication Engineer
East West Institute of Technology
Bangalore03-2011
Skills
Customer service
Disclaimer
I declare that the information given above is true to the best of my knowledge., Bangalore
Timeline
Service Manager
Consolidated PVT LTD
02.2022 - Current
Quality and Service Engineer
ICT Service Management Solutions Private
12.2017 - 02.2022
Quality, Service and Designing Engineer
SAN ELECTROMEC INDUSTRIES
12.2016 - 12.2017
Repair Technician
IQOR Global Services
06.2014 - 12.2016
Apprenticeship Trainee
BHEL Electronics Division
05.2012 - 04.2014
Diploma - Electronics and Communication Engineer
East West Institute of Technology
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