Hi, I’m
Manjunath Sulake
Project Management Engineer
Hyderabad
Summary
Experienced Operations Manager dedicated to driving successful team building, cost-cutting initiatives, and operational improvements. Committed to reducing expenses while maintaining the highest quality standards for products and services. Reliable team player with a strong focus on building and leading high-performing teams.
Overview
18
years of professional experience
2
Certificates
Work History
Etisalat, UAE
Operations Manager
10.2014 - Current
Job overview
- Spearheaded daily operations of field technicians, ensuring timely resolution of escalated issues, including outages and VIP customer complaints.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to the executive office.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Sai Infosystems
Manager - Network Operations
12.2012 - 10.2014
Job overview
- Oversaw South Zone technical support, addressing critical network issues, and ensuring SLA compliance.
- Accomplished multiple tasks within established timeframes.
- Enhanced team productivity by implementing efficient workflows and processes in technical operations.
- Mentored junior staff members, fostering a culture of continuous learning and professional development.
- Successfully managed multiple high-priority projects concurrently, while maintaining strict deadlines and budgets.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Streamlined communication between cross-functional teams, leading to improved project delivery times.
- Assessed expected technical challenges and developed proactive solutions.
- Oversaw testing of equipment and components to check for defects.
- Monitored production operations for quality and compliance with standards.
- Managed vendor relationships, negotiating contracts and ensuring timely delivery of products and services.
- Managed and motivated employees to be productive and engaged in work.
ZTE Telecom India Pvt Ltd
Senior Engineer - Telecom
09.2009 - 11.2012
Job overview
- Designed and implemented network communication systems, supporting major technology refresh projects.
- Monitored employee performance to keep projects on task.
- Determined equipment failure root cause and implemented solutions.
- Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
- Controlled project costs by approving expenditures.
- Enhanced system reliability by conducting thorough root cause analyses and implementing corrective actions to prevent future issues.
- Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
- Maximized resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.
- Enforced rules and regulations to keep working environment safe.
- Coordinated with multidisciplinary teams to ensure project milestones were met on time and within budget.
- Developed and maintained strong relationships with clients, understanding their needs and delivering custom solutions.
- Collaborated with other departments to facilitate successful project completion.
- Created detailed reports on engineering activities and findings.
- Led engineering teams to successfully complete projects on time and within budget.
Adecco Flexione Work Force Solution Ltd
Residential Engineer
05.2007 - 08.2009
Job overview
- Planned, implemented, and troubleshooted LAN/WAN/VLAN networks, ensuring efficient network operations.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Provided input to team lead regarding areas for process and procedural improvement.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Conducted rigorous quality control checks, ensuring all engineering projects met internal and external quality standards.
Education
Jawaharlal Nehru Technological UniversityHyderabad
B.Tech from Information Technology
04.2001
Skills
Operations Management
Professionalexpertise
- Telecommunications Technologies: FTTH GPON, XG-PON, OSP, ISP/Broadband ADSL, IPTV, Access Network
- Project Management: End-to-end project lifecycle management, resource allocation, risk mitigation, and quality assurance
- Network Design & Planning: FTTH/LAN/WAN/VLAN design, implementation, and troubleshooting
- Leadership: Team management, cross-functional collaboration, and stakeholder communication
- Customer Relations: Ensuring service excellence and addressing escalations for enterprise and VIP clients
- Technical Proficiency: Network equipment configuration (OLT/ONT), DSLAM, routers, and switches (Cisco, Huawei, Nokia)
Certifications and Memberships
- PMP Certified
- ZTE Certified L2 Engineer
- Active PMI member
Profile Snapshot
- Etisalat, UAE, Engineer, Oct 2014 - Present
- Sai Info Systems, Manager - Network Operations, Dec 2012 - Oct 2014
- ZTE Telecom India Pvt Ltd, Senior Engineer - Telecom, Sep 2009 - Nov 2012
- Adecco Flexione Work Force Solution Ltd, Residential Engineer, May 2007 - Aug 2009
Certification
PMP - Project Management Professional
Projects
BSNL Broadband & Multiplay Project Phase I & II : May 2007 to Feb 2009
BSNL Rural Broadband Project Phase I & II : Mar 2009 to Apr 2012
MSAN Validation : Nov 2011 to Feb 2012
Voice Video Over Broadband (on BSNL Network): Dec 2012 to Oct 2014
Timeline
PMP - Project Management Professional
09-2024
Operations Manager
Etisalat, UAE
10.2014 - Current
Manager - Network Operations
Sai Infosystems
12.2012 - 10.2014
ZTE - Level2 Certified Engineer
01-2010
Senior Engineer - Telecom
ZTE Telecom India Pvt Ltd
09.2009 - 11.2012
Residential Engineer
Adecco Flexione Work Force Solution Ltd
05.2007 - 08.2009
Jawaharlal Nehru Technological University
B.Tech from Information Technology
04.2001
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