Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Generic
Manjunatha M

Manjunatha M

Branch Manager - Logistics
Bangalore ,Karnataka

Summary

Skilled Branch Manager with demonstrated success in coordinating team and operational activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising Manager, successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

5
5
years of professional experience
8
8
years of post-secondary education
3
3
Languages

Work History

BRANCH MANAGER

DTDC Express Limited
Bangalore
04.2023 - Current
  • Responsible for 100% adherence of branch operations sop
  • Responsible for maintaining service level of the branch for all products including e commerce and b2b surface consignments
  • Ensuring branch opening and closing is done as per operational standards and requirements
  • Monitering and ensuring timely arrival and departure of vehicle from and to the branch with accuracy
  • Responsible for all direct party pickup, reverse pickup and my app pick ups and ensuring the connectivity on time
  • Must ensure that customer queries arising out of the branch is resolved on same day
  • Monitoring and improving Drivers efficiency, reducing UTD percentage and aiming 0% fake attempt
  • Visiting all new clients with channel manager along with sales team to explain sop, set pick up timings and allocation of staff for operational purpose
  • Managing the cost budget of the branch and upkeep of the branch infrastructure
  • Playing the role of administrative supervisor to all branch personnel.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Resolved various issues impacting sales management and business operations.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Generated financial and operational reports to assist management with business strategy.
  • Managing more than 40 channel partners and more than 60 operational staffs including Van and Bike delivery associates for both 1st and 2nd Shifts.

WAREHOUSE SUPERVISOR

Catbus Infolabs Pvt Ltd ( Blowhorn )
Bangalore
05.2019 - 04.2023
  • Complete managing and monitoring the Warehouse Operations including
  • First mile (Pick ups from Client), Mid mile (Connecting Packages to Mother or
  • Relevant Hubs), Last mile (Deliveries to end customer) and B.T.S / R.T.O
  • Reverse Logistics
  • Ensuring Hub opening and closing is done as per operational standards and requirements
  • Delivering the received Shipments in more than 40 Pin codes with 30+
  • Vehicles in Bengaluru City in daily basis
  • Monitoring and improving Drivers efficiency, reducing UTD percentage and aiming 0% fake attempts and focusing on complete usage of available man power with equal segregation and planning as per available resources and allocating shipments for Vans, three wheelers and Bikers
  • Minimizing conflict situations in Hub and maintaining a good relationship with Delivery executives for smooth running operation
  • Organizing deliveries of perishable items on time without any damages and customer escalations on priority basis
  • Arranging First mile pick ups for clients on particular timings and connecting it to mother hub with available vehicles and connection of rejected orders to origin
  • Preparing Reports for each client, Day end reports, checking and reverting escalations in WhatsApp groups and mails
  • Involving in delivering the shipments/Pickup as per operational requirement to the customer when required
  • Adhering and supporting the organization into seamless adoption of new policies and process
  • Collecting the Cash on delivery amount from each delivery executive and timely deposited it in to Cash management system
  • Changing the status for cod packages in system by adding images of deposit challan
  • Processing the payments for DA's as per shipments count and their efficiency
  • Managing entire warehouse related issues like receiving load, separation of perishable and non perishable shipments, particular vehicles availability, timely packing in warehouse and delivery within time slot with related solutions.
  • Supervised warehouse operations by managing employees during shifts.

Education

SSLC - States Syllabus

Universal High School
Nagpura Mahalakshmi Layout Bangalore 560086
06.2006 - 04.2009

PUC - HEBA

SGT Govt Pu College
Shivanahalli Rajajinagar Bangalore 560010
06.2009 - 04.2011

Graduation - Bachelor of Commerce

Basaveshwara College of arts commerce and science /Bangalore University
Rajajinagar Bangalore 560010
06.2012 - 04.2015

Skills

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Additional Information

Quick learning and adoptable mindsets were resulted in operational growth in a short period. Started carrier as a Delivery executive in logistics and then served as a store executive before working in Catbus as Warehouse supervisor. Now with the 5 years of experience serving as a Branch manager in an courier and logistics company.

Interests

Playing Cricket and Badminton

Playing chess and Carrom

Travelling and Music

Learning about unknown operational applicationsskills

Timeline

BRANCH MANAGER

DTDC Express Limited
04.2023 - Current

WAREHOUSE SUPERVISOR

Catbus Infolabs Pvt Ltd ( Blowhorn )
05.2019 - 04.2023

Graduation - Bachelor of Commerce

Basaveshwara College of arts commerce and science /Bangalore University
06.2012 - 04.2015

PUC - HEBA

SGT Govt Pu College
06.2009 - 04.2011

SSLC - States Syllabus

Universal High School
06.2006 - 04.2009

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Manjunatha MBranch Manager - Logistics