Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Key Result Areas
Personal Information
Customer Services And Branch Operations
Disclaimer
Timeline
Generic

Manjunatha R

BANGALORE

Summary

To pursue a challenging career and to be associated with an organization which offers growth and a great working environment, whilst giving me an opportunity to showcase my talent and utilize my skills for achieving the organizational goals and providing me with the platform to constantly learn, innovate and improve.

Overview

3
3
years of professional experience

Work History

Branch Relationship Officer and Asst Branch Operations Head

Axis Bank Ltd

Priority Relationship Manager (Retail Branch Banking)

AXIS BANK LTD
10.2020 - Current
  • Proven ability to learn quickly and adapt to new situations
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated
  • Tracked and processed customer account requests and applications

Education

MBA - FINANCE AND MARKET TING

Bangalore University
Bangalore
06.2010

BBA - Business Management

BANGALORE UNIVERSITY
BANGALORE
08.2008

Skills

  • Flexible and responsive work style
  • Strong Analytical and problem-solving techniques
  • Leading the team to achieve error free outcomes in operational work
  • Team player with ability to constructively engage different personality types
  • Good written and verbal communication skills
  • Able to work well with Team
  • Attention to Detail
  • Client interaction, ability to work independently in a multi-task environment required
  • Portfolio Management
  • Financial Acumen
  • CRM proficiency
  • Banking operations knowledge
  • Team building
  • Relationship Building
  • Multitasking Abilities
  • Problem-solving abilities
  • Teamwork and Collaboration

Accomplishments

  • Recognized from Circle head and Prime head for achieving all the campaigns done in the FY 2018-19.
  • Qualified and successfully achieved all the contests set by cluster and circle level.

Languages

English, Hindi, and Kannada

Key Result Areas

  • To monitor and supervise all the operational activities of branch on daily basis and ensure satisfactory audit ratings for the branch.
  • To ensure error free operations at branch.
  • Lead management supervisory,Ensure that all the leads entered by team members in CRM and the same has attended properly by the respective team.
  • To ensure the branch customers are adequately serviced and appropriate products sold to them in a customer friendly environment that in turn ensures the branch attains profitability on all parameters with superior customer service and superior cross sell of products.
  • Delivering an excellent customer servicing sales and transactional processing.

Personal Information

  • Father's Name: Ramesh B
  • Mother's Name: Sulochana
  • Spouse's Name: Anusha R
  • Date of Birth: 01/07/1988
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Customer Services And Branch Operations

  • Handling customer complaints.
  • Responsibility of processing account opening forms and customer instructions with in the said TAT.
  • Monitoring key register/password handover and takeover at branch.
  • Monitoring utility bill payments for the branch, activation of dormant account for branch as per process, account closures, office accounts of branch.
  • To ensure migration of physical transactions both financial and non-financial to digital.
  • Handling Forex transaction such as inward, outward remittances and Forex card transactions.

Disclaimer

I declared that the above-mentioned details are true as per my knowledge.

Timeline

Priority Relationship Manager (Retail Branch Banking)

AXIS BANK LTD
10.2020 - Current

Branch Relationship Officer and Asst Branch Operations Head

Axis Bank Ltd

MBA - FINANCE AND MARKET TING

Bangalore University

BBA - Business Management

BANGALORE UNIVERSITY
Manjunatha R