Manjunatha S

• Responsible for agency business development including 1 crore activities of Agent Recruitment, Training.
• Responsible for Handling Agency , Brokers and Dealership channels for Bangalore and Rest of Karnataka
• Supporting channels to delivery and drive new business opportunities and develop new client networks - for new business development plan
• Collaborated with VPs in order to grow business partners through prospecting, enrolling and follow-up activities
• Promoted and led performance enhancement culture by actively coaching and mentoring direct reports
• Helped VPs add value and growth to annual sales volume
• Develop and maintain strong relationships with existing and new clients and channels
• Provide risk management advice and comprehensive insurance knowledge to clients and channels
• Maintain industry/market knowledge updating to channels
• Provide outstanding and efficient service to all channels and clients
• Being key participant for new business development across broad sector of clients and channel
• Partnering with firm's stakeholders and their clients to assess risk profiles and design insurance solutions to best suit their insurable risks

ACHIEVEMENTS:

• Responsible for Top Line achievement including core activities of, Training and Activity Management
• Ensure renewal retention of 70% of retail business and 50 % in corporate business
• Ensuring below 50% Loss ratio for state
• Achieve individual as well as channel budgets for - Premium, Productivity in terms of Premium & Active Agents of individual employees, LOB mix, Loss ratio and Acquisition cost
• Coordinate with Trainers to provide necessary training to agents as and when required
• Monitor MIS to minimize / reduce loss making business
• Improvement of renewal ratio motivate and lead teams to ensure delivery on time .
• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• Communicated business concepts and expected functional behavior to developers and other stakeholders
• Resolved issues and recommended actions based on production and compliance reports
• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits
• Managed company budget by designing complex financial model to track and validate expenses
• Identified opportunities to improve business process flows and overall departmental productivity
• Evaluated product development strategies and prepared alternative approaches to exceed goals
• Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners
• Hired and managed employees to maximize productivity while training staff on best practices and protocols

• Handling team of 12-15 members with Annual business of 35 CR with non motor business
• Top AVI in agency recruitment with POS and IRDA agent for 2 years
• Conducting agent training on regular basis on non motor line of business
• Spearheading sales and marketing activities, managing around 220 advisors daily for sales and monitoring and dealing in all kind of general insurance products
• Driving sales efforts for attainment of periodical targets with view to optimize revenue and achieving business excellence through agency sales
• Monitoring speedy resolution of advisor and consumer queries & grievances to maximize satisfaction levels.
• Created plans and communicated deadlines to ensure business target were completed on time- achieved 100 % of target in all year with parameter of different products .
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Resolved problems, improved operations and provided exceptional service
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Used Microsoft Word and other software tools to create documents and other communications
• Developed team communications and information for meetings
• Proved successful working within tight deadlines and fast-paced atmosphere
• Delivered [Product or Service] to customer locations within specific timeframes
• Maintained excellent attendance record, consistently arriving to work on time
• Adhered to social distancing protocols and wore mask or face shield
• Created plans and communicated deadlines to ensure Business booking were completed on time
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
• Worked flexible hours; night, weekend, and holiday shifts
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Participated in team-building activities to enhance working relationships
• Drove operational improvements which resulted in savings and improved profit margins
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
• Forecasted sales of 12 crore in 2015 to 35 crore in 2018 and set successful policies to achieve sales objectives and related metrics.
• Created effective strategies to target new markets after researching and analyzing competitor behavior.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Held weekly meetings with agents to identify techniques to overcome sales obstacles.
• Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
• Conducted regular ride-alongs with sales staff to review policy and procedures and benchmark best practices.
• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Formulated tactics and strategies to target new potential customers within prioritized markets.
• Strengthened health and non motor sales 12 % with effective team leadership and staff development strategies.
• Exceeded targets by building, directing and motivating high-performing sales team.
• Introduced new product to market, helping to increase profits by $[Amount].

• Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
• Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
• Monitored metrics and marketing investments to assess performance and implement continuous improvements.
• Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Increased monthly gross sales from 30 - 35 Lac to 75 Lac and exceeded goals for sales, revenue and profit margins

• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Generated new business and referral clients in partnership with financial advisors and branch team.
• Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Establish multiline agency channel of operations.
• Supported branch manager with team initiatives, resulting in 200% increase in new business to do 3 crore yearly.
• First employee to become On roll to MS CHOLA in last 2 years .
• Used effective sales strategies to convince clients to accept proposals, resulting in increase of more than 1.5 crore in new business per year.