Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Certificationsandawards
Achiements
Certifications and Awards
Generic

Manjunatha V

IT Operation Specialist
Bengaluru

Summary

Highly skilled IT professional with over 12 years of experience in IT operations, specializing in incident management, IT service management, and team leadership. Proven track record in managing IT infrastructures, ensuring compliance, and driving operational excellence. Seeking a leadership role to leverage technical expertise, strategic abilities, and audit proficiency to enhance organizational performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

IT Operation Specialist

Accenture Services Pvt. Ltd.
10.2014 - 10.2024
  • Manage and resolve critical incidents, ensuring minimal downtime and high customer satisfaction.
  • Collaborated effectively across departments to drive company-wide initiatives focused on enhancing overall performance.
  • Good Analytical skills on analyzing and improving day-to-day IT operations.
  • Ensured IT operation processes comply with company policy requirements.
  • Good process knowledge on ServiceNow, EAM, and Infrastructure monitoring tools.
  • Designed training programs for new hires to boost team efficiency.
  • Provided technical guidance and mentorship to L1/L2 CS engineers.
  • Boosted team performance through clear expectations and regular evaluations.
  • Published monthly reports and dashboards for management insights.
  • Document customer interactions, including details of inquiries, complaints, and actions taken in ServiceNow
  • Managed escalations and critical incidents for timely resolution.
  • Delivering swift resolutions to end-user technical issues by coordinating support efforts with internal teams
  • Follow up with customers to ensure their issues are resolved and achieve customer satisfaction for the tickets handled by team
  • Provide advanced technical support and troubleshooting for hardware, software, and network issues, ensuring timely resolution and minimal downtime.
  • Work closely with other IT team members and departments to align IT initiatives with business goals and provide technical expertise and support.
  • Improved operational efficiency by streamlining processes and implementing new workflow strategies.

System Engineer

Axon Network Solutions Pvt. Ltd.
11.2013 - 10.2014
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Provided end-user support for critical issues, ensuring minimal disruption to operations.
  • Managed multiple projects, meeting tight deadlines with high-quality deliverables.
  • Optimized hardware and software components to enhance system efficiency.
  • Implementation and optimization of hardware and software components to improve system efficiency.
  • Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
  • Reduced downtime for critical systems through proactive monitoring and maintenance tasks.

Education

Bachelor of Engineering in Information Technology -

BNM Institute of Technology
Bengaluru
01.2006 - 04.2010

Skills

Windows

Languages

English
Kannada
Telugu

Accomplishments

  • Strong interpersonal and client-facing skills.
  • Pro-active, highly motivated, and a strong team player
  • Strong leadership skills with the ability to motivate and encourage team

Timeline

IT Operation Specialist

Accenture Services Pvt. Ltd.
10.2014 - 10.2024

System Engineer

Axon Network Solutions Pvt. Ltd.
11.2013 - 10.2014

Bachelor of Engineering in Information Technology -

BNM Institute of Technology
01.2006 - 04.2010

Certificationsandawards

  • ITIL V3/V4 Certified
  • Accenture Celebrates Excellence (ACE) Award

Achiements

  • Honored with the Accenture Celebrates Excellence (ACE) Award for exceptional individual performance, reflecting a strong commitment to excellence and high-impact contributions to the organization.
  • Consistently praised by management for recruiting top tier candidates who have demonstrated outstanding performance and contributed significantly to team success.
  • Demonstrated proficiency in generating detailed reports that provide valuable insights and actionable recommendations to management, aiding in strategic decision-making.
  • Leveraged extensive experience with ServiceNow to guide engineers in efficiently managing incidents and service requests, improving response times and service quality.

Certifications and Awards

  • ITIL V3/V4 Certified
  • Accenture Celebrates Excellence (ACE) Award

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Manjunatha V IT Operation Specialist