Manjunatha Venkatappa

• Creating monthly reports for senior management, summarizing operational performance metrics.
• Conducting regular meetings with staff to discuss progress and identify areas of improvement.
• Analyzing customer feedback data to develop action plans for improving services offered.
• Organizing special events such as birthdays, anniversaries, and corporate functions.
• Coordinating activities between other departments, such as Housekeeping and banquet facilities.

• Directed teams handle various front office operations in hotel guest-centric environments.
• Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruption.
• Holding regular briefings with team members, motivating staff to achieve exceptional results for customers.
• Coordinate with other departments' daily activities using exceptional organization and planning abilities for smooth-running business operations.

We (Accor) are managed apartments and villas that was accommodation for fans visiting Qatar during Football World Cup 2022. We were managing operations for accommodation services across country.

We were managing and operating more than 70,000+ rooms in apartments Hotels and villas scattered across the Qatar.

We were attracted 2+ million visitors to Qatar during the event, which is held in November to December 2022

- Conducting training for team members for Situation handling & PMS Hotelogix.

- Planning for Front Office operations including proper handover from ownership.

- Looking after all the bookings for the guest stay. Managing Pre Check-in Process, Handling Check in and Check out, Transportation to different sites and stadiums.

- Coordinating activities with other hotel departments in order to increase levels of communication and guest satisfaction.

- Getting equipment and tools related to front office operations for Villas and apartments.

- Overall supervision of Front Desk which includes reservations, Reception, cashiering, telephones, travel desk, bell desk.

- Meeting guest on daily basis, receiving feedback about the services,

Ensuring corrective action and thus help build a strong base of repeat guests.

- Ensuring that the arrivals & Departure checklist is updated daily.

- Supervise the Front Office team to ensure that Team Members are

Prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

• Monitored daily operations of the front office team, including check-in and check-out procedures and guest services.
• Trained new hires on proper front desk operations and provided ongoing coaching to ensure job performance excellence.
• Provided leadership, direction and support to front office staff.

• Accor hotels - Supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.
• Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Greeted customers upon arrival and provided them with outstanding customer service.
• Assisted guests with check-in, check-out, and room reservations.
• Answered incoming calls and inquiries from potential guests in a professional manner.
• Provided information about the hotel's facilities, services, and nearby attractions to guests.
• Handled cash payments for guest transactions accurately and efficiently.

• Maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, overseeing delivery and safekeeping of luggage, and providing other services for all Guests.

• - Observing and learning from experienced staff members - Taking detailed notes and liaising with Managers, Supervisors, and other senior staff.