Manjunath B N
Bengaluru,KA
Summary
Accomplished Warehouse Executive and Senior Technical Support Representative with a proven track record at Rittal, Concentrix, Dunzo.in and 247.ai, adept in operating systems and MS Office & SAP, alongside exceptional problem-solving abilities. Recognized for leadership in quality analysis, warehouse invoicing process & effective customer service, ensuring high retention rates and resolution of complex technical issues.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Warehouse Manager
RITTAL Private Limited
Bengaluru
06.2026 - Current
- Invoicing & Compliance: Streamlined the end-to-end dispatch invoicing process, generating accurate GST-compliant E-Waybills to ensure seamless transit and zero check-post delays.
- Communication & Coordination:Regularly monitoring all communications via email and providing shift response to internal and external parties involved.
- Data Management: Maintained high-accuracy daily shipment trackers in Excel for shipments dispatched and proactively monitoring dispatch data to mitigate delivery delays.
- Inbound Logistics: Managing inbound receiving for industrial enclosure parts at RITTAL Private Limited warehouse.
Senior Technical Support Representative
Concentrix services India private limited
Bangalore
05.2024 - 12.2025
- Served as the front-line point of contact in an entry-level technical support specialist role, addressing all aspects of technical support from troubleshooting to escalation of complex issues.
- Resolved customer technical issues using Concentrix support systems and troubleshooting guides.
- Handled inbound service requests for Concentrix clients across phone, chat, and email channels.
- Escalated complex incidents to specialized Concentrix teams with clear case notes.
Community Operations Associate
Dunzo.in
03.2022 - 05.2024
- Managed customer escalations through calls and emails as a Community Operations Associate at Dunzo.in to provide timely and effective resolution to customer issues, maintaining a high customer.
- Troubleshooting payment gateway issues and app-related
problems over chat, emails, and calls. - Follow proper troubleshooting steps, ask clarifying questions,
and discover underlying causes of concern. - Handling escalations over calls and ensuring the user issues
are resolved as well as the user is retained.
Digital Interaction Specialist
247 ai
07.2014 - 03.2022
- Worked as chat support and email support executive at 247 ai
- Process: Adobe Systems, SiriusXM & BestBuy Canada & Optus sales
- Troubleshooting networking and software problems over the chat. Mainly download, install and launch of Adobe software.
- Handling escalations over calls and ensuring the user issues
are resolved as well as the user is retained. - Training the new joiners as and when required as SME (subject matter expert) for 4 transitional batch of new joines
Education
Bachelor of Computer Applications -
Sheshadripuram First Grade College
Bangalore 06.2011 - 03.2014
Department of pre university education - PCMB
Seshadripuram Composite PU College
Bangalore 06.2009 - 03.2011
Karnataka Secondary Education Examination Board -
East West Public School
Bengaluru, India 06.2008 - 03.2009
Skills
- SAP
- Excise GST E-Waybill
- MS Office
- Issue escalation
- Software installation
- Customer retention
- Effective communication
- Mobile device management
- Customer support
- Remote assistance
- Technical issues analysis
- Operating Systems - Windows and Mac
Timeline
Warehouse Manager
RITTAL Private Limited
06.2026 - Current
Senior Technical Support Representative
Concentrix services India private limited
05.2024 - 12.2025
Community Operations Associate
Dunzo.in
03.2022 - 05.2024
Digital Interaction Specialist
247 ai
07.2014 - 03.2022
Bachelor of Computer Applications -
Sheshadripuram First Grade College
06.2011 - 03.2014
Department of pre university education - PCMB
Seshadripuram Composite PU College
06.2009 - 03.2011
Karnataka Secondary Education Examination Board -
East West Public School
06.2008 - 03.2009
Languages
English
Proficient
C2
Marathi
Advanced
C1
Hindi
Proficient
C2
Tamil
Elementary
A2
Awards
- Training the new joiners as and when required as SME (subject matter expert) for 4 transitional batch of new joines.
- Awarded as “Overall Best Performer” of 2 consecutive years 2016, 2017 by the program level in technical support and in the 2019 for delivering outstanding customer service and leadership qualities in center level.
- Awarded as “Monthly Champion” and “Quarterly Champion” for taking maximum number of positive feedback (Customer Satisfaction Survey).
- Complete Aspire training required for higher level opportunity to grow in the company and awarded best performance contribution by center head in 2019.
- Got certified as intern quality analyst team for supporting operations for 14 months in the year 2020.
- Moved to Post task escalation team in the 5 th month of joining a new company which is Dunzo.in based on performance provided in quarter 2 of 2022.
Awards
- Training the new joiners as and when required as SME (subject matter expert) for 4 transitional batch of new joines.
- Awarded as “Overall Best Performer” of 2 consecutive years 2016, 2017 by the program level in technical support and in the 2019 for delivering outstanding customer service and leadership qualities in center level.
- Awarded as “Monthly Champion” and “Quarterly Champion” for taking maximum number of positive feedback (Customer Satisfaction Survey).
- Complete Aspire training required for higher level opportunity to grow in the company and awarded best performance contribution by center head in 2019.
- Got certified as intern quality analyst team for supporting operations for 14 months in the year 2020.
- Moved to Post task escalation team in the 5 th month of joining a new company which is Dunzo.in based on performance provided in quarter 2 of 2022.
Personal Information
Disclaimer
I hereby declare that the information and particulars given are true & correct to the best of my knowledge & belief.