Manjunath Hegde
Senior Process Associate (Account Receivable)
Bengaluru,KA
Summary
To be involved in resolving business challenges by assimilating & analyzing the business scenario and resolve the problem to achieve business success. With my demonstrated analytical skills, structured thinking, hands- on system design skills and my abilities to perform a deep-dive assessment of strategic impact on the Overall business requirement along with my leadership skills, over Four Years experience, I would like to help the organization holistically resolve the business challenges.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Process Associate – Account Receivable
Capgemini
06.2021 - 02.2026
- Cash Application in a timely and accurate manner, Bank Statement Review, Accurately processing incoming payments, Journal Vouchers, reconciling financial records, Sundry Invoicing, Promissory notes and new customer creations.
- Provide support to the client by handling and maintaining accurately and efficiently process incoming payments, reconcile accounts, maintain proper documentation, address customer inquiries, improve process efficiency, ensure compliance with financial regulations.
- Roles and Responsibilities:
- Provided timely, insightful, actionable, and accurate cash posting
- Reviewed and applied the cash/credit flow into the system against invoice/debits
- Journal Voucher Preparations
- Prepared COA(Cash on account) reports, aging reports, customer statements and shared with clients/collection team for follow ups
- Participated in weekly review meetings with clients and responded to any queries and concerns
- Preparing sundry invoices by using invoice templets from the sharepoint
- Draft(Promisory Notes) processing and Reconciliation report
- Creating new customer details into the application
- Completed Financial closing cockpit tasks assigned on time to aid in smooth monthly closing
- Trained new joiners in the Accounts receivable process
- Met all the SLA’s with accurate and quality deliverables. Updated and sharing the DTP for quarterly review.
Process Associate – Risk and Control Reports
Capgemini
02.2018 - 08.2020
- Provide support to the client by handling and maintaining risk and control reports of tax operations. Handling GL balancing with the control reports by using COD (Content on demand), Excel spreadsheet & Microsoft Access. Validation and Reconciliation of FTR (Foreign Tax Receipts) by using Excel spread sheet and FiBridge application.
- Roles and Responsibilities:
- Risk and Control Reports:
- Managing and working on client data in a tight cut off driven environment.
- Daily, Weekly & Month end reporting (Making interest payment through journal entries, working on Rumba application, handling Risk and Control Reports Tax Operations etc...)
- Actively part of daily conversation with clients (Onshore client calls & e-mails) to improve and stables the process successfully.
- Assigning work to the team and ensuring the completion of the same to meet the team’s SLA.
- Have successfully completed various projects and meet all the deadlines.
- Mentoring new partners and giving them feedback to improve accuracy and productivity.
- Doing first level check for all high risk clients.
- Taking presentation for new hires in the team on impacts of errors and various concepts.
- Initiate regular conference calls with clients, for resolving queries at the earliest.
- KYC Documentation Review (New Account Review):
- Preparing daily production and quality reports.
- Training and assisting new Joiners and Team mates.
- Analysing the monthly data to increase productivity and accuracy.
- Handling monthly production report and quality reports of the team.
- Verifying the type of customer and entity based on the documents provided by the customers.
- Verifying all the KYC documents and Legal documents submitted by the customers.
- Indexing each documents provided by the customers based on the document title.
- Clearing the accounts of customers prior to SLA.
- Handling the team in the absence of the Team Lead.
Senior Process Associate (US Mortgage)
Flatworld Mortgage Processing Private Limited
01.2017 - 12.2017
- Provide support to an underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. Ordering/ requesting all the third party documents, stacking and submitting the Submission packages, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending- program requirements.
- Roles and Responsibilities:
- Checking and update the file status (Submitted to Underwriter, Submission Hold, Loan Created, & Approved with Conditions) in CRM Portal.
- Ordering/ requesting all the third party documents via Telephone and E-mail (Verifications of Employment, Payoff, Homeowners Insurance, Title Documents, 4506T & Credit Supplement) and uploading the documents into CRM portal.
- Respond quickly to all queries and reports via telephone, Chat & email.
- Working on Closing Disclosure request (As a priority basis).
- Stacking and submitting the Submission package for Underwriting Submittal.
- Uploading the approved condition into CRM portal once received/if the file has been approved.
- If any suspended status on file we need to assign condition to concerned loan officer/Processor.
Process Analyst (US Mortgage)
Altisource Business Solutions
03.2016 - 08.2016
- Provide support to an underwriter teams by ensuring the timely, judicious and accurate processing of Mortgages. Review and verify borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. Ensure compliance with company policies, underwriting guidelines and lending-program requirements.
- Roles and Responsibilities:
- Complete review of 1003 and AUS and analyzing the loan scenarios.
- Based on the loan scenarios requesting the required documents from loan offices through telephone.
- Ordering required third party documents like Title, Appraisal, Payoff, and HOI etc.
- Based on the documents provided by borrower, will verify income and Assets.
- Based on third party documents will verify valuation of property and credit history of the Borrower.
- Ensure to close the loan before SLA.
- Supporting the team in critical issues as a floor walker.
- Consolidating daily production and updating status to leads.
- Preparing knowledge base with new updates from clients.
- Daily Sharing new updates with the team in shift briefing.
- Training to the new Joiners and discussing an errors and resolve the issues.
- Updating status of new Joiners to the leads.
- Managing the team in the absence of team lead.
Senior Process Executive (US Mortgage)
Infosys BPO Ltd
07.2013 - 12.2015
- Provide support to the loan officer, verifying all the income documents, credit bureau report, and also calculations of all outstanding debt of the customer which are helpful to attach the financial documents. Ensure compliance with company policies and work as per the guidelines.
- Roles and Responsibilities:
- Review of income documents like RMA hardship affidavit, pay stubs, tax returns, social security award letters, profit and loss statements and bank statements.
- Effectively ensured debts of the borrower on the basis of debt calculation and documents provided.
- Calculations of all outstanding debt of the customer.
- Verifications of CBR (Credit Bureau Report).
- Calculate debt to income (DTI) ratio by calculating the income & debt of customer using various income sources like P&L, paystubs & rental income, governments benefit etc.
- Request the required docs and reject the docs which are expired, over dated or not, as per guidelines.
- Working efficiently and providing productivity, audit of loans and quality report to the Manager.
- Responsible for providing process training to the new joiners. Ensuring that the trainee hits the production floor once he is competent enough to handle the process specific queries with ease.
- Accountable for validating the queries given by the client; interact with the clients on regular basis & clarify their queries/doubt through mails / chat and provide technical assistance so that an area of concern can be worked upon for improved service levels.
- Independently and proactively work with the partners to ably resolve queries and concerns.
- Weekly conference call with the client on the challenges in the team and also check on the performance for all the team members.
Accounts Executive
RVS & Co (Charted Accounts)
09.2011 - 06.2013
- Handling bank reconciliation statements, salary statements & generating salary pay slips.
- Preparing Profit & Loss statement & Balance sheet for every quarter.
- Assisting auditor during audit on the entries processed in tally.
- Filing service tax, TDS payment, & VAT returns.
- Providing statements on weekly basis to the management. (Debtor & Creditor statement, Stock statement, Cash & Bank statement, Tally statement).
- Training new comers on tally & cash management.
Education
Bachelor's Degree - commerce
Mangalore University
01-2011
PGDCA - undefined
National Institute of Software Education
01-2011
MBA - Banking And Finance
Mysore University
Bengaluru, India 04.2001 -
Skills
Tableau certification course from Besant Technologies, 2016
Expert in Microsoft office, PageMaker, Photoshop, Corel Draw, ‘C’ Programming, Tally (Version 90)
Certification
NCC ‘C’ Certification in the year 2010
Timeline
Senior Process Associate – Account Receivable
Capgemini
06.2021 - 02.2026
Process Associate – Risk and Control Reports
Capgemini
02.2018 - 08.2020
Senior Process Associate (US Mortgage)
Flatworld Mortgage Processing Private Limited
01.2017 - 12.2017
Process Analyst (US Mortgage)
Altisource Business Solutions
03.2016 - 08.2016
Senior Process Executive (US Mortgage)
Infosys BPO Ltd
07.2013 - 12.2015
Accounts Executive
RVS & Co (Charted Accounts)
09.2011 - 06.2013
MBA - Banking And Finance
Mysore University
04.2001 -
PGDCA - undefined
National Institute of Software Education
Bachelor's Degree - commerce
Mangalore University