Manjunath M Goolappanavar

1. Currently working as a Assistant Branch Manager (officer scale-1) Mumbai Kandivali West Branch from 25-09-2023 to till date with fallowing roles and responsibilities.

• Customer Interaction : Supervised day-to-day operations to meet performance, quality and service expectations, Improved customer satisfaction by addressing and resolving complaints promptly, cross-selling products.
• Loan processing : Evaluating and processing all type of loan applications, analyzing creditworthiness, managing loan portfolio.
• Compliance : Adhering to banking regulation, anti-money laws, customer due diligence, consumer protection, and banking risk assessment procedures.
• Administrative tasks : Maintaining accurate records, generating reports and managing all loans and accounts related documents.
• Team work : Developing strong working relationships with staff, fostering a positive work environment.

2. Worked as Customer Service Associate in Chandigarh Sec 38 Branch from 25-08-2021 to 24-09-2023.

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.