MANJUNTH KOWTAL
Hospitality Professional
Bengaluru
Summary
With over 21 years of experience in operations excellence, sales, and marketing, actively seeking a position to leverage a successful track record. Eager to contribute to an organization valuing professional growth, resourcefulness, innovation, and flexibility. Dynamic individual with hands-on experience in the Hospitality Industry, developed a talent for navigating challenges. Strong problem-solving skills and proactive approach enable excelling in new tasks. Known for adaptability, creativity, and results-oriented mindset, committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
6
6
Languages
Work History
Head of Sales
The LaLiT Ashok Bangalore
11.2023 - Current
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
- Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Mentored junior sales staff, fostering professional growth and contributing to overall team success.
- Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
- Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
- Conducted regular territory analyses to ensure optimal resource allocation and maximum coverage of target markets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Monitored daily sales performance and provided feedback to each team member.
- Developed and implemented strategies to increase sales and improve customer service.
- Negotiated more favorable rates and delivery times with vendors.
- Developed and enforced policies and procedures for compliance with company policies.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
General Manager - Corporate Sales
Hammerhead Experiences
09.2023 - 10.2024
- Sourcing new clients and RFP for events
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Ideating for clients Market Plans
- Creating and Ideating clients yearly Marketing calendar
- Assisting and working with Marketing Managers for distribution of Budget spent, creating IP's
- Giving plans for ATL and BTL Radio
- News Paper, Hoarding and social media
- Introduce New Market trends and using diverse In-house sales strategies
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
General Manager
Ramada by Wyndham Bengaluru Yelahanka
02.2021 - 07.2021
- Primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation
- Delivering a return on investment to property ownership
- Verify implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share
- Holding property leadership team accountable for strategy execution and guide their individual professional development
- Sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand
- Verify that the objectives and goals of property owners work to achieve brand positioning and success
General Manager
Sarovar Portico
01.2020 - 10.2020
- Responsible for creating guest delight, memories and experiences in an environment where the entire team share this common vision
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- The resultant revenue levels, business reputation and high profitability is an automatic consequence
- Specialties: Process analysis for enhanced efficiency and effectiveness, a passion for detail and maximizing the achievement of potential of colleagues through a mentoring approach
- Comprehensive knowledge and experience in Hotel Operations
- Managing the Guest Experience
- Business Strategy Development & Execution
- Work with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction
- Introduce New Market trends and using diverse In-house sales strategies
- Passionate brand advocate and verifies that the brand attributes and intent shine through in the guest experience
- Botlee Bar Pre-opening and execution
- Provide owners with in-depth analysis of property performance, incorporating Guest, financial and forecast business data
Head of Sales
The Lalit Ashok
07.2018 - 01.2020
- Generate and maintain major accounts and assigned segments through various Sales activities (face to face sales calls, telephone calls, sight inspections)
- Ensure thoroughly and Complete coverage of sales team for a Comprehensive client servicing, Achieving targets and Maximum productivity
- Set up all Sales objectives, Action plans and Team's targets
- Ensure that selling strategies are adhered to during negotiations and maximizes upselling opportunities of sales team
- Review direct competition and always ensure complete awareness by all sales team of competitor's activities
- Consolidate month end sales report applicable information
- Developed strong client relationships for improved customer satisfaction and repeat business.
Associate Head of Sales
The Lalit Ashok
04.2016 - 06.2018
- To manage the catering sales efforts for the hotel including local and Group/convention business
- Solicit/books local catering business and develop group business
- Develop and manage catering sales revenue and operation budgets and Provide forecast Reports
- To create & implement catering sales/marketing plan addressing Revenues, customers & Market
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Mentored junior sales staff, fostering professional growth and contributing to overall team success.
- Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
Catering Sales Manager
The Lalit Ashok
01.2015 - 04.2016
- Assist with selling, implementation and follow-through of catering Promotions
- Execute and supports the operational aspects of business booked (e.g., generating Proposal)
- Strategies and selling solutions
- Develop a close working relationship with operations to execute strategies at the hotel level
- Implement the brand's service strategy and applicable brand initiatives in Sales
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Exceeded both quarterly and annual sales goals.
Catering Sales Manager
Ibis & Novotel Bengaluru Techpark
03.2014 - 04.2016
- To plan, coordinate and implement all aspects of Events to ensure successful events
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Enhanced client satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with culinary team to develop innovative menus tailored to specific client needs and preferences.
- Co-ordinate all operations of the Events to ensure excellent Customer service and to provide outstanding technical expertise
- Ensure that all Events are well managed and meet client's expectations
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork
- Event Planning and People Management
Banquets Sales and Events Manager
Chancery Pavilion
12.2010 - 03.2014
- Responsible for revenues exceeding
- Solicit and respond to leads by telephone, email, or direct conversations with Clients
- New account development and existing client service
- Detailed sales and planning of catered events such as In-house conventions, Charity functions, corporate meetings and Conferences, Weddings, Reunions, etc
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Increased client satisfaction by delivering tailored events that met their unique objectives and preferences.
- Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
Food and Beverage Manager
Le Royale
07.2008 - 09.2010
- Company Overview: Website: www.leroyale.com
- Ensure that each food and beverage outlet and banquet is managed successfully as independent
- Ensure that all the outlets and banquet is managed efficiently according to the established concept
- Establish a rapport with guests maintaining good customer relationship
- Conduct bi-weekly Food and Beverage Meetings
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed bar and wait staff and directed hiring program.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
Assistant Food and Beverage Manager
SwaSwara CGH Earth Hotel
09.2006 - 07.2008
- Oversee the entire operations in a hotel dining area
- Meetings with clients to determine the best arrangements for a meeting, conference or banquet
- Duties for planning a function include deciding on the best seating, food quantity and drink menus
- Organize an effective schedule and staffing details, to help the daily routine run smoothly
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
- Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
Assistant Food and Beverage Manager
Ramee Guestline Hotel
06.2005 - 08.2006
- Responsible for Banquet(s), Restaurant(s), Room Service, and Lounge(s), while coordinating the operations of the kitchen and banquets and to supervise and control all catering outlets in a hotel to the required standards, within agreed budgetary limits and parameters of the law, particularly liquor law
- Achieve profitability, cost and revenue targets
- Coordinated special events, working closely with clients to ensure their needs were met while maintaining budgetary constraints.
- Achieve brand quality service standard
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
- Developed strong relationships with vendors to negotiate favorable pricing and delivery schedules for products.
- Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
- Partnered with marketing teams to create promotional materials that highlighted new menu items or limited-time offers designed to attract guests'' attention.
- Implemented cost control measures to effectively manage expenses without compromising quality or customer satisfaction levels.
- Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
Education
Pre-University Course - Science stream
V. B. Darbar Pre university College
Bijapur, Karnataka 04.1998 - 05.2000
S.S.L.C - undefined
S.S.High School
Bijapur, Karnataka 04.1997 - 05.1998
Bachelor of Hotel Management -
R. N. Shetty College of Hotel Management And Catering Technology
Hubli, Karnataka 04.2000 - 05.2004
Skills
Sales operations
Personal Information
- Date of Birth: 02/11/82
- Marital Status: Married
Timeline
Head of Sales
The LaLiT Ashok Bangalore
11.2023 - Current
General Manager - Corporate Sales
Hammerhead Experiences
09.2023 - 10.2024
General Manager
Ramada by Wyndham Bengaluru Yelahanka
02.2021 - 07.2021
General Manager
Sarovar Portico
01.2020 - 10.2020
Head of Sales
The Lalit Ashok
07.2018 - 01.2020
Associate Head of Sales
The Lalit Ashok
04.2016 - 06.2018
Catering Sales Manager
The Lalit Ashok
01.2015 - 04.2016
Catering Sales Manager
Ibis & Novotel Bengaluru Techpark
03.2014 - 04.2016
Banquets Sales and Events Manager
Chancery Pavilion
12.2010 - 03.2014
Food and Beverage Manager
Le Royale
07.2008 - 09.2010
Assistant Food and Beverage Manager
SwaSwara CGH Earth Hotel
09.2006 - 07.2008
Assistant Food and Beverage Manager
Ramee Guestline Hotel
06.2005 - 08.2006
Bachelor of Hotel Management -
R. N. Shetty College of Hotel Management And Catering Technology
04.2000 - 05.2004
Pre-University Course - Science stream
V. B. Darbar Pre university College
04.1998 - 05.2000
S.S.L.C - undefined
S.S.High School
04.1997 - 05.1998
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