Manjusha Patole

• TSC Account Management:
• Managed TSC accounts for vendors and sponsorship parties, including the creation and uploading of agreements, manning the TSC portal, and handling the issuance and refunds of tickets.
• Coordinated with parties for online agreement creation and advised on advance payments for TDS and taxes.
• Liaised with the finance department to manage online ticketing and advance payments.
• Media and Advertising Coordination:
• Worked with media outlets, including magazines and newspapers, to ensure ad placements as per contract agreements.
• Followed up with ad agencies and media partners to support advertising requirements across domestic and international stations.
• Procurement and Distribution:
• Procured promotional materials and giveaways for the network, overseeing design and procurement through SAP and cash handling.
• Liaised with ad agencies, materials management departments, vendors, and printers to ensure the timely distribution of promotional materials throughout the network.
• Star Alliance and Marketing Presentations:
• Managed Star Alliance MCRs, flex printing, and related correspondence.
• Collated activities from the ASP section, followed up with parties monthly for proofs, and prepared marketing presentations with team members.
• Miscellaneous Duties:
• Handled various additional tasks, including typing work, screening telephone calls, and attending to advertising-related queries.
• Prepared quarterly reports on Hindi correspondence.

•⁠ ⁠Ticket Verification and Validation: Conducted thorough verification of tickets utilized by passengers enrolled in the Frequent Flyer program, ensuring accuracy and compliance with the program’s policies.
• Point Allocation: Accurately calculated and allocated Frequent Flyer points to members based on their ticket usage and flight activity, contributing to member satisfaction and program integrity.
• Data Entry and Record Maintenance: Maintained precise records of ticket verification and points awarded, ensuring data accuracy in the airline’s Frequent Flyer database.
• Collaboration: Worked closely with the Frequent Flyer team to address member inquiries and resolve any discrepancies in point accumulation, contributing to a seamless customer experience.
• Report Generation: Prepared detailed reports on ticket verification activities and point distributions for internal audits and management review.
• Communication: Served as a liaison between the Frequent Flyer members and the airline, handling sensitive information with confidentiality and professionalism.

• Performed stenographic duties, including typing and dictation, with a high level of accuracy and efficiency.
• Supported various departments by providing timely and accurate administrative assistance.