Paranormal Research
Manjushree K
Customer Service Executive Level-1
Bengaluru,KA
Summary
Remarkable Telecalling with ability to provide superior customer service at all times. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once. Strong willed Telemarketer with high level of enthusiasm and energy. Over 4 years of experience in call center environments. Possessing skills in developing rapport with each customer.
Overview
5
5
Languages
7
7
years of post-secondary education
3
3
years of professional experience
Work History
Telecaller
Nobroker Technologies Solutions
Bangalore, Karnaraka
02.2020 - Current
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Generated minimum of 37 to 40 new leads each day
- Provided information about available products and services including membership details and purchase advantages.
- Sourced and pre-qualified leads and identified new leads opportunities by dialing 250 daily outbound calls to build partnerships and achieve target
- Answered inbound telephone calls from interested customers.
- Recorded contact information of customers and potential customers.
Front Office Receptionist
Silver Monkey Events and Entertainment
Bangalore, Karnataka
12.2017 - 01.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Helped patients navigate telephone menus and web-based systems to increase self-sufficiency and reduce administrative load.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received and routed business correspondence to correct departments and staff members.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Maintained transaction security by verifying payment cards against identification.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Scheduled appointments, forwarded phone calls and completed on multi-line office phone.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Maintained timelines and accuracy while preparing schedules for Managing Director and Employees.
- Maintained well-organized and efficient offices with stocked supplies to meet expected demands.
Education
SSLC
SM English School
Hoodi Bangalore 04.2007 - 03.2008
PUC Commerce (HEBA)
Vasavi International PU College
Vijayanagar 06.2009 - 03.2010
No Degree - Bachelor of Commerce
Green Mountain College
08.2015 - Current
Skills
Outbound and inbound calls
undefinedInterests
Collecting Historical of places
Timeline
Telecaller
Nobroker Technologies Solutions
02.2020 - Current
Front Office Receptionist
Silver Monkey Events and Entertainment
12.2017 - 01.2020
No Degree - Bachelor of Commerce
Green Mountain College
08.2015 - Current
PUC Commerce (HEBA)
Vasavi International PU College
06.2009 - 03.2010
SSLC
SM English School
04.2007 - 03.2008
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