MANJYOT SINGH KOHLI
CUSTOMER SUPPORT
Pune
Summary
Engaging and patient customer service professional with 2+ years of experience responding to all types of customer inquiries. Grow customer loyalty and maintain the highest level of customer service. In previous roles, received 95% positive customer survey results. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
2
2
years of professional experience
17
17
years of post-secondary education
4
4
Languages
Work History
Customer Support Officer
WIPRO LTD
PUNE
12.2022 - Current
- Consulted with clients to resolve discrepancies with expert solutions
- Assisting client to submit their expenses report in sap concur
- Perform weekly random audit to ensure the reported expenses are line to match the current T&E policy
- Having weekly calls with client for raising any discrepancy and resolving the issue
Insurance Billing cum Front Desk
JIVANREKHA
PUNE
12.2021 - 05.2022
- Technical skills Summary: Typing speed 30 w.p.m
- Knowledge of M.S
- Office, Windows, Excel, PowerPoint.
- Audited and corrected billing and posting documents for accuracy.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Handled account payments and provided information regarding outstanding balances.
Education
B.com - Commerce
DY PATIL COLLEGE OF ACS
PUNE 07.2020 - 07.2023
SSC -
ST JUDE HIGH SCHOLL
PUNE 06.2006 - 03.2018
HSC - Commerce
DY PATIL UNIVERSITY
PUNE 06.2018 - 03.2020
Skills
Trend detection and analysis
Customer Inquiry Management (CIM)
Customer support
Customer success
Technical support
Complaint resolution
Customer response
SLA
SalesForce
CRM
Quality assurance
Timeline
Customer Support Officer
WIPRO LTD
12.2022 - Current
Insurance Billing cum Front Desk
JIVANREKHA
12.2021 - 05.2022
B.com - Commerce
DY PATIL COLLEGE OF ACS
07.2020 - 07.2023
HSC - Commerce
DY PATIL UNIVERSITY
06.2018 - 03.2020
SSC -
ST JUDE HIGH SCHOLL
06.2006 - 03.2018