MANJYOT SINGH KOHLI
CUSTOMER SUPPORT
Pune
Summary
Engaging and patient customer service professional with 2+ years of experience responding to all types of customer inquiries. Grow customer loyalty and maintain the highest level of customer service. In previous roles, received 95% positive customer survey results. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
2
2
years of professional experience
17
17
years of post-secondary education
4
4
Languages
Work History
Customer Support Officer
WIPRO LTD
PUNE
12.2022 - Current
- Consulted with clients to resolve discrepancies with expert solutions
- Assisting client to submit their expenses report in sap concur
- Perform weekly random audit to ensure the reported expenses are line to match the current T&E policy
- Having weekly calls with client for raising any discrepancy and resolving the issue
Insurance Billing cum Front Desk
JIVANREKHA
PUNE
12.2021 - 05.2022
- Technical skills Summary: Typing speed 30 w.p.m
- Knowledge of M.S
- Office, Windows, Excel, PowerPoint.
- Audited and corrected billing and posting documents for accuracy.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Handled account payments and provided information regarding outstanding balances.
Education
B.com - Commerce
DY PATIL COLLEGE OF ACS
PUNE 07.2020 - 07.2023
SSC -
ST JUDE HIGH SCHOLL
PUNE 06.2006 - 03.2018
HSC - Commerce
DY PATIL UNIVERSITY
PUNE 06.2018 - 03.2020
Skills
Trend detection and analysis
undefinedTimeline
Customer Support Officer
WIPRO LTD
12.2022 - Current
Insurance Billing cum Front Desk
JIVANREKHA
12.2021 - 05.2022
B.com - Commerce
DY PATIL COLLEGE OF ACS
07.2020 - 07.2023
HSC - Commerce
DY PATIL UNIVERSITY
06.2018 - 03.2020
SSC -
ST JUDE HIGH SCHOLL
06.2006 - 03.2018
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