Manku Mamatha
Hyderabad
Summary
Dynamic professional with a proven track record at Olectra Greentech Limited, excelling in appointment scheduling and customer relationship management. Recognized for enhancing client satisfaction through effective problem-solving and strong communication skills. A flexible, fast learner who thrives in collaborative environments, consistently delivering results and supporting team success.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Sales Associate
Anushree Infra
Hyderabad
02.2025 - Current
- Scheduled appointments, meetings, and inspections to optimize agent productivity.
- Greeted clients upon arrival at office and assisted them in completing paperwork necessary for their real estate transactions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Executive Assistant
Olectra Greentech Limited
Hyderabad
02.2024 - 12.2025
- Managed executive calendars and scheduled appointments efficiently.
- Coordinated travel arrangements for senior leadership team members.
- Prepared and organized meeting materials and agendas consistently.
- Maintained confidentiality of sensitive documents and correspondence diligently.
- Monitored incoming emails and responded accordingly in a timely manner.
- Answered telephone calls from customers or clients providing assistance where necessary.
Customer Executive
One Plus
Hyderabad
06.2021 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Eureka outsourcing solutions
Hyderabad
10.2017 - 12.2020
- Assisted customers with inquiries and resolved complaints efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service processes and procedures.
- Assisted customers with product billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
B.com - Computer Applications
Gouthami Degree College
Hyderabad 03.2018 - 03.2021
Skills
- Appointment scheduling
- Customer relationship management
- Sales reporting
- Real estate documentation
- Good Persuasive and Communication Skills
- Soft working in nature
- Flexible, Fast-learner who adapts quickly to new situations and enjoys working in a team-oriented environment
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Timeline
Sales Associate
Anushree Infra
02.2025 - Current
Executive Assistant
Olectra Greentech Limited
02.2024 - 12.2025
Customer Executive
One Plus
06.2021 - 03.2023
B.com - Computer Applications
Gouthami Degree College
03.2018 - 03.2021
Customer Service Representative
Eureka outsourcing solutions
10.2017 - 12.2020