Manmeet Kaur

-Delivering new and complex network-related products and services (LAN, WAN, WLAN, Security, Cloud, IPT) for major costumers of BT globally.

- Direct SPOC for the end customer, setting up governance and communication structure both internally and externally

- Dealing with network site migrations, voice platform implementations etc. (possible out of office hour activities)

- Create & manage contract dashboard & reporting for contract stakeholders

-Manage daily queries on contract group mailbox and take required action-Manage documentation on SharePoint sites and ensure adherence by the users

-Set up basic SharePoint functionalities

-Manage SharePoint access controls for contract resources

-To coordinate and manage Risk & Issue tracking and reporting

-Set up and manage contract specific training academy

-Coordinate and work with Project Management Professionals and other key contract stakeholders

- The Team Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

- Essential Functions/Core Responsibilities

- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.

- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.

- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.

-Market Research Progress

-International Client

-Medical, Non-Medical & technical Professional

-Worked CSE, and Supervisor on floor

-Worked with American Express Bank Customer care

-Only Premium & High end customer's account

-Back office work by managing all the data for the clients.

-Worked as Supervisor on the floor & Quality as well.

-Worked as QA in the same time along with the accounts

-Ticketing on Amadeus Software

-Handling Front desk

-Managing walk-in customer's as well as online online

-Preparing itinerary and booking the packages with Air tickets

-Packages & customers for national & International clients

-Handling the Telecom section

-Inventory management

-Sales record

-CRM

-Customer Management

-Support to new Team