Summary
Overview
Work History
Education
Skills
Interests
Languages
Certification
Timeline
Generic
Manmeet Sharma

Manmeet Sharma

Hotel, Hospitality,Qsr Restaurant
Bhiwani

Summary

Adept Food and Beverage Trainer with a proven track record at Centum Work Skill, I excel in enhancing customer satisfaction and team performance. Leveraging interpersonal communication and efficient cash management, I've significantly raised satisfaction ratings and streamlined operations. My approach combines a positive attitude with strategic training methods to drive continuous improvement and operational excellence.

Overview

10
10
years of professional experience
2
2
Certification
1
1

Bachelor's in Hotel management 3 years

Work History

Food and Beverage Service Trainer

Centum Work Skill
Hisar
07.2019 - 12.2020
  • Effective Communication.
  • Hygiene & Grooming.
  • Teaching Food & Beverage Service Knowledge.
  • Sequence of Service.

Assistant Store Manager

Rebel
New Delhi
09.2018 - 05.2019


  • Manage operations by delivering orders.
  • Check received stock against invoices.
  • Maintain accounts by receiving cash.
  • Maintain Stock supplies and inventories.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Food and Beverage Service Trainer

Orion Edutech Private Limited
BHIWANI
12.2016 - 09.2018
  • Effective Communication.
  • Hygiene & Grooming.
  • Teaching Food & Beverage Product Knowledge.
  • Sequence of Service.

Counter Sales Associate

Fossil India
Gurgaon
04.2015 - 07.2016
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Maintained a clean and visually appealing sales floor, contributing to an inviting shopping environment.
  • Processed returns and exchanges efficiently to ensure customer satisfaction while adhering to company policies.
  • Reduced wait times for customers, expediting the checkout process through efficient register operation.

Food and Beverage Service Captain

Clark Inn Agauda Angroche
Goa
06.2011 - 02.2013
  • Supervises the operation of assigned restaurants.
  • Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items.
  • Supervises servers, verifying that their workstations are stocked, neat and orderly.
  • Responsible for cashiering during hours when roaster on and ensures correct accounting procedures are followed

Food and Beverage Service Associate

Westin Hotel
Pune
10.2010 - 04.2011
  • Worked varied hours to meet seasonal and business needs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Greeted customers and offered assistance for increased customer satisfaction.

Education

Bachelor's In Hotel Management Catering Technology - Hotel Management

Heritage Institute of Hotel And Tourism
Agra
04.2011

Skills

Interpersonal communication

Interests

Listening to music,Spritual Mind

Languages

English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)

Certification

Food and beverage service Trainer

Timeline

Food and beverage service Trainer

10-2019

Food and Beverage Service Trainer

Centum Work Skill
07.2019 - 12.2020

Assistant Store Manager

Rebel
09.2018 - 05.2019

Food and Beverage Service Trainer

Orion Edutech Private Limited
12.2016 - 09.2018

Counter Sales Associate

Fossil India
04.2015 - 07.2016

Food and Beverage Service Captain

Clark Inn Agauda Angroche
06.2011 - 02.2013

Food and Beverage Service Associate

Westin Hotel
10.2010 - 04.2011

Bachelor's In Hotel Management Catering Technology - Hotel Management

Heritage Institute of Hotel And Tourism

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Manmeet SharmaHotel, Hospitality,Qsr Restaurant