MANMEET SINGH
Chandigarh
Summary
A dynamic and polished hospitality professional with 14 years of experience, experienced in bespoke luxury experiences within food and beverage environments. I am a service-oriented expert excelling at strategic planning, P&L management, and revenue optimization. A strong leader in team management, adept at building and maintaining strong relationships with stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deputy General Manager
District 150 by Quorum Club
Hyderabad
03.2024 - Current
- Held end-to-end responsibility for budget management, marketing, and sales within diverse hospitality environments.
- Worked closely with finance teams to prepare monthly financial reports and proactively managed expenses and revenue to ensure fiscal health and profitability.
- Personally drove strategic sales and revenue optimization, including maximizing sales targets for over 35,000 sq ft of private hire spaces at District 150 by The Quorum Club.
- Directed comprehensive operational functions for the multi-venue hospitality space, ensuring seamless day-to-day activities and strategic alignment across all departments.
- Led regular briefings with Heads of Departments to foster clear communication and coordinated efforts, ensuring full compliance with operational controls, SOPs, policies, and service standards.
- Managed guest experience and recovery procedures, adeptly handling complaints and overseeing robust service recovery to ensure exceptional guest satisfaction.
- Oversaw talent acquisition and development, including hiring new employees and developing comprehensive training procedures to build and maintain high-performing teams.
- Ensured the consistent delivery of unparalleled hospitality and guest experiences across all managed venues.
Operations Manager
District 150 by Quorum Club
Hyderabad
06.2023 - 03.2024
- Led the successful pre-opening of a District 150 a multi venue hospitality space, including assisting in the design and construction project from inception.
- Directed the fresh hiring of entire teams, building high-performing staff from the ground up to support comprehensive operations.
- Spearheaded the establishment of all operational processes and Standard Operating Procedures (SOPs) for the opening of District 150 by The Quorum Club, ensuring a seamless launch and consistent service delivery.
- Liaised extensively with government authorities to secure all necessary clearances for opening the restaurant and bar, ensuring full regulatory compliance.
Restaurant Manager
The Oberoi Udaivilas
Udaipur
12.2021 - 06.2023
- Company Overview: Best Hotel Group in India 2021 Travel + Leisure, India's Best Best Ever Hotel/Resort in India 2021 The Gallivanter's Guide Ranked 1st 2021 Travel + Leisure, World's Best Awards 2021
- Responsible for standards and procedure of 30 cover Bar 'The Lobby Bar', two 24 cover pools, 150 cover restaurant 'Suryamahal' and 80 cover Indian Speciality restaurant 'Udaimahal'.
- Responsible for a team of 51 assistants and 5 supervisors, 4 new supervisor who are currently under training and 1 executive who are completed his management training.
- Monitoring purchases and store ordering for the department.
- Involved in menu specification, pricing and sale/cost matrix.
- Achieved a score a 100% in food safety and hygiene audit conducted by a third party auditing firm.
- Achieved a score of 91% in guest questionnaire score card.
- Awarded a nomination for the CEO award.
- Increased departmental revenue by 18% in the quarter.
- Reduced beverage cost from 28% down to 26% by closely monitoring cocktail recipes, spoilages in wines.
- Responsible for standards and procedure of 30 cover Bar 'The Lobby Bar', two 24 cover pools, banqueting functions and extended support to 150 cover restaurant 'Suryamahal'.
- Monitoring ordering of rental equipment for banquets.
- Involved in purchase and ordering of Beverages.
- Monitoring beverages inventories, cocktail recipe cards, ensure all government compliance for service of liquor are met.
- A pioneer in the city to serve cocktails with only premium brands.
- Achieved a score in the 90th percentile from LQA (Leading quality assurance, United Kingdom).
- Achieved a score of 98% in FSSAI food safety and hygiene audit conducted by government health authorities.
- Achieved a score of 93.5% in guest questionnaire score card.
- Achieved a 'exceed expectation' in employee assessment score card.
- Best Hotel Group in India 2021 Travel + Leisure, India's Best Best Ever Hotel/Resort in India 2021 The Gallivanter's Guide Ranked 1st 2021 Travel + Leisure, World's Best Awards 2021
Assistant Restaurant Manager
The Oberoi Udaivilas
Udaipur
06.2021 - 12.2021
- Company Overview: Best Hotel Group in India 2021 Travel + Leisure, India's Best Best Ever Hotel/Resort in India 2021 The Gallivanter's Guide Ranked 1st 2021 Travel + Leisure, World's Best Awards 2021
- Responsible for standards and procedure of 150 cover restaurant 'Suryamahal'.
- Responsible for a team of 45 assistants and 4 supervisors.
- Monitoring purchases and store ordering for the department.
- Involved in menu specification, pricing and sale/cost matrix.
- Achieved a score in the 90th percentile from LQA (Leading quality assurance, United Kingdom).
- Achieved a score of 93.5% in guest questionnaire score card.
- Achieved a 'exceed expectation' in employee assessment score card.
- Provided departmental support in banquet functions and operations.
- Part of the biggest wedding in the city catering to 1200 of the richest people in India and from across the globe.
- Part of the pre opening team to setup and start operation of the new hotel.
- Established standards and operating procedures for all food and beverage outlets.
- Responsible for training and developing new employees.
- Achieved a successful launch of food and beverage outlets and was given independent charge of 60 cover Indian Speciality restaurant 'Kaanan'.
- Responsible for standards and operating procedure of 150 cover restaurant '360' with 35 team members.
- Started team incentive programmes to help increase sales of wine and specials of the day.
- Responsible for employee roster and allocation of duties.
- Achieved highest restaurant sales ahead of competition hotels.
- Responsible for current asset inventory.
- Responsible for store ordering.
- Best Hotel Group in India 2021 Travel + Leisure, India's Best Best Ever Hotel/Resort in India 2021 The Gallivanter's Guide Ranked 1st 2021 Travel + Leisure, World's Best Awards 2021
Senior Executive
The Oberoi Udaivilas
Udaipur
04.2019 - 06.2021
- Company Overview: Best Hotel Group in India 2021 Travel + Leisure, India's Best Best Ever Hotel/Resort in India 2021 The Gallivanter's Guide Ranked 1st 2021 Travel + Leisure, World's Best Awards 2021
- Completed Management Development Programme.
- Best Hotel Group in India 2021 Travel + Leisure, India's Best Best Ever Hotel/Resort in India 2021 The Gallivanter's Guide Ranked 1st 2021 Travel + Leisure, World's Best Awards 2021
Executive
The Oberoi Sukhvilas Resort and Spa
Chandigarh
07.2018 - 04.2019
- Completed Executive Development Programme.
Supervisor
The Oberoi Sukhvilas Resort and Spa
Chandigarh
07.2016 - 07.2018
- Awarded employee of the month and recognised in 'Kudos Card' (employee recognition programme).
Supervisor
The Oberoi New Delhi
New Delhi
09.2015 - 07.2016
- Completed Supervisor Development Programme.
Assistant
The Oberoi New Delhi
New Delhi
12.2012 - 09.2015
- Awarded employee of the month and recognised in 'Kudos Card' (employee recognition programme).
Food and Beverage Coordinator
Hotel La Pirogue
Mauritius
06.2012 - 10.2012
- Contributed to menu design initiatives, aligning with current food and beverage trends.
Executed planning for banquet events, ensuring successful delivery of services.
Organized administrative work roster to maintain optimal staffing levels.
Assisted operations of food and beverage team, promoting effective teamwork.
Trainee Front Office
Maradiva Vilas Resort and Spa
Mauritius
07.2010 - 08.2010
- Awarded commendation letter from Mr. Kalidass Ramprogus HR Manager.
Education
BSc (Hons) - Tourism and Hospitality Management
University of Technology, Mauritius
01.2012
Senior Secondary Certificate -
D.A.V. Model School, India
01.2009
High School Certificate -
Yadavindra Public School, India
01.2007
Skills
- Financial & Sales Leadership: Cost Control, Cost Analysis, Sales Strategy, Sales Team Development
- Operational Systems: POS (MICROS, Symphony and Touche), Property Management (Opera,), Inventory Monitoring, Staff Scheduling
- Leadership & Management: Operations Management, Relationship Management, Cross-Departmental Communication, Staff Training & Development
Certification
- WSET Level 2, 2016
- WSET Level 1, 2015
- Certified Departmental Trainer
- Certified Crisis Response Team
Internship
- Food and Beverage Coordinator, Hotel La Pirogue, Mauritius, Mauritius, 06/01/12, 10/01/12
- Trainee Food and Beverage Inventory Control, Hotel La Pirogue, Mauritius, Mauritius, 06/01/11, 09/01/11
- Trainee Food and Beverage Service, Hotel La Pirogue, Mauritius, Mauritius, 02/01/10, 03/01/10
- Trainee Front Office, Maradiva Vilas Resort and Spa, Mauritius, Mauritius, 07/01/10, 08/01/10
Languages
English
Proficient (C2)
C2
Timeline
Deputy General Manager
District 150 by Quorum Club
03.2024 - Current
Operations Manager
District 150 by Quorum Club
06.2023 - 03.2024
Restaurant Manager
The Oberoi Udaivilas
12.2021 - 06.2023
Assistant Restaurant Manager
The Oberoi Udaivilas
06.2021 - 12.2021
Senior Executive
The Oberoi Udaivilas
04.2019 - 06.2021
Executive
The Oberoi Sukhvilas Resort and Spa
07.2018 - 04.2019
Supervisor
The Oberoi Sukhvilas Resort and Spa
07.2016 - 07.2018
Supervisor
The Oberoi New Delhi
09.2015 - 07.2016
Assistant
The Oberoi New Delhi
12.2012 - 09.2015
Food and Beverage Coordinator
Hotel La Pirogue
06.2012 - 10.2012
Trainee Front Office
Maradiva Vilas Resort and Spa
07.2010 - 08.2010
BSc (Hons) - Tourism and Hospitality Management
University of Technology, Mauritius
Senior Secondary Certificate -
D.A.V. Model School, India
High School Certificate -
Yadavindra Public School, India
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