Manmeet Singh Virdi
Manager Quality Compliance
Summary
Focused Quality Controller with 3 years of experience conducting testing to facilitate quality and condition results. Possesses superior product knowledge to train and educate staff while maintaining optimal product storage and efficiency. Builds and maintains effective working relationships with internal and external customers.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Quality Compliance Manager
EBSC Technologies Private Limited
Mumbai
02.2023 - Current
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- System administration (LeadSquared)
- Managed and archived quality documentation and participated in internal and external quality audits.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Addressed compliance issues by developing and implementing corrective action plans.
Senior Quality Analyst
Apertum online services
11.2020 - 02.2023
- Performed call monitoring and evaluation
- Participated in internal and external calibrations with Quality, Operations, and Process clients
- Participated in assisting with Quality lessons and improved quality performance
- Tracked call/Email/Chat results and conducted trend analysis based on results monitors and improved quality performance
- Communicated with operations supervisor and training team to bridge the process gaps
- Regular briefings and feedback to track each agent's performance
- Process training was conducted for bottom quartile agents
- Prepare Quality reports (DQR, Dashboard, TNI, Target v/s Achievement, feedback report)
- Conducted Quality Induction for new joiners
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Participated in departmental meetings to establish short- and long-term strategy.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
Social Media Executive
PharmEasy Pvt Ltd
10.2018 - 11.2020
- Promoted as a Quality analyst on 24th February 2019, handling a team of 35 agents
- Conducting sessions for the agents
- Training on process updates
- Query handling
- Auditing calls
- Preparing monthly reports
- Sharing verbal feedback and feedback via Emails
- To ensure the agent's growth within the process
- Handling queries of the customers posting comments on Facebook, Twitter, and Google Play store
- Handling customer complaints reported to the Indian National consumer forum
- Worked on Sales process (preparing sales pitch, auditing sales calls, training agents on sales process)
- Working
Sales Representative
Logik Investment
04.2016 - 08.2018
- Meeting with Developers
- Doing Tie-ups for our Clients
- Arranging Site visits
- Selling Properties
Sales Representative
Lester info
02.2013 - 03.2016
- Inbound and outbound sales for computers (AMC)
- Handling escalation calls for new hiring
- Sales verification calls
- Worked
Education
S.S.C -
Gurunanak English High School
H.S.C - undefined
Gurunanak English High School and Jr. College of Commerce
B.sc - Hospitality
Skills
Employee training
undefinedTimeline
Quality Compliance Manager
EBSC Technologies Private Limited
02.2023 - Current
Senior Quality Analyst
Apertum online services
11.2020 - 02.2023
Social Media Executive
PharmEasy Pvt Ltd
10.2018 - 11.2020
Sales Representative
Logik Investment
04.2016 - 08.2018
Sales Representative
Lester info
02.2013 - 03.2016
S.S.C -
Gurunanak English High School
H.S.C - undefined
Gurunanak English High School and Jr. College of Commerce
B.sc - Hospitality
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