Manmita Barthakur
Bangalore
Summary
Dynamic Chief of Staff at Tamara Leisure Experiences, driving strategic initiatives that enhanced operational efficiency and customer engagement. Leveraged analytical skills to manage a ₹500+ crore portfolio, while fostering a culture of sustainability and collaboration. Proven leadership in digital transformation and risk assessment, delivering impactful results across cross-functional teams.
Overview
20
20
years of professional experience
Work History
Chief of Staff
Tamara Leisure Experiences
02.2020 - Current
- Act as a key advisor and thought partner to the CEO, collaborating closely on defining and executing the organization’s strategic roadmap.
- Work with senior leadership across business, technology, and product teams to ensure seamless alignment of company priorities, translating vision into actionable plans.
- Led the organization’s annual and quarterly planning cycles, including prioritization of initiatives and resource allocation, to ensure alignment with long-term objectives.
- Orchestrate high-impact programs focused on digital transformation, AI adoption, and customer experience improvement, working with cross-functional teams to ensure on-time and within-budget delivery.
- Successfully managed a portfolio of strategic initiatives valued at ₹500+ crore, driving tangible improvements in operational efficiency and customer engagement.
- Facilitate coordination between diverse teams to remove bottlenecks, manage interdependencies, and enable faster decision-making.
- Designed and implemented performance tracking systems, including dashboards and balanced scorecards, to provide real-time insights into project status and business health.
- Regularly review program metrics and outcomes with leadership, ensuring accountability and course correction where needed.
- Enhanced efficiency of critical projects through improved tracking, governance, and decision-making frameworks.
- Lead data analytics initiatives to equip leadership with actionable insights, supporting informed decision-making across the organization.
- Championed AI-driven business transformation by initiating and leading a CEO-sponsored program to integrate artificial intelligence and machine learning into core operations. This initiative automated manual processes, enhanced data integrity, and improved decision-making speed, contributing to a measurable increase in operational efficiency.
- Deployed mobile-first data collection tools that streamlined reporting and facilitated real-time business intelligence for on-ground teams.
- Spearhead change management initiatives to promote digital adoption and embed a data-driven culture across the company.
- Drive internal communications, leadership forums, and engagement activities that foster alignment and a high-performance culture.
- Conducted leadership offsites and strategy sessions to facilitate organizational alignment and long-term planning.
- Established governance frameworks for project execution and vendor management, ensuring adherence to compliance standards and minimizing operational risks by 15%.
- Act as a single point of contact from CEO for external partners and vendors, overseeing strategic collaborations and optimizing partner deliverables.
- Spearheaded the organization’s sustainability strategy in alignment with Global Sustainable Tourism Council (GSTC) standards and Responsible Hospitality (RHT) frameworks, integrating environmental and social governance (ESG) goals into core business operations.
- Led cross-functional efforts to implement sustainable practices across all units, focusing on energy efficiency, waste management, and community engagement, contributing to Tamara’s positioning as an eco-conscious hospitality brand.
- Oversaw progress reporting and audits to ensure compliance with GSTC guidelines, advancing the organization toward sustainability certifications and reinforcing its commitment to responsible tourism.
Strategic Business Analyst | Technology
Taylor & Francis Group
07.2019 - 09.2019
- Advised the CTO on digital transformation, leveraging data insights, aligning technology solutions with business goals, and collaborating with senior management and cross-functional teams.
Business Analyst
AIG (Now Accenture)
01.2013 - 01.2019
- Led high-impact transitions from onshore to offshore operations, ensuring 100% compliance on project timelines.
- Developed and led workforce planning models, enhancing utilization and productivity for new projects.
- Established and tested India’s Business Continuity Plan (BCP), ensuring zero downtime in critical operations.
Assistant Manager – Operations
Aon Hewitt
01.2006 - 01.2013
- Supported new business initiatives and transformation projects, helping drive scalability and operational agility.
- Streamlined core operations, increasing efficiency in the Retirement division.
Customer Service Executive
British Airways
01.2005 - 01.2006
- Handled 50+ customer interactions daily, achieving a 98% resolution rate and increasing customer satisfaction scores during the first six months of operations.
Education
Executive Program - General Management
IIM Calcutta
Strategy Execution - Leading with Finance
Harvard Business School Online
Digital Marketing & Analytics -
ISB Hyderabad
MBA -
Alliance University
BCA -
Bangalore University
Skills
- Customer experience
- Leadership development
- Risk assessment
- Sustainability initiatives
- Staff management
- Performance evaluations
- Contract negotiation
- Analytical skills
- Workflow management
- Business acumen
- Payroll and budgeting
- Work Planning and Prioritization
- Operational reporting
- Workforce planning
- Quality assurance
Timeline
Chief of Staff
Tamara Leisure Experiences
02.2020 - Current
Strategic Business Analyst | Technology
Taylor & Francis Group
07.2019 - 09.2019
Business Analyst
AIG (Now Accenture)
01.2013 - 01.2019
Assistant Manager – Operations
Aon Hewitt
01.2006 - 01.2013
Customer Service Executive
British Airways
01.2005 - 01.2006
Executive Program - General Management
IIM Calcutta
Strategy Execution - Leading with Finance
Harvard Business School Online
Digital Marketing & Analytics -
ISB Hyderabad
MBA -
Alliance University
BCA -
Bangalore University
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