Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manmohan Kour

Hyderabad

Summary

Possess rich and extensive experience of 7+ years in Analysis, Project Management, Scrum Methodology, Release Management, Functional Production Support, and Quality Assurance within the Healthcare sector. Proven expertise in the complete data analytics lifecycle, expert in exploratory data analysis, modeling, design, ensuring data quality, and creating impactful. Extensive experience in Technical/Agile Methodologies, excelling in translating user problems into clear business requirements and presenting user-centric solutions. Renowned for transforming ambiguous requirements into actionable items. Expert at documenting process flows and order management and analyzing existing systems for contingency planning. Gained hands-on exposure in Requirement Gathering, Business Analysis, and conducting Joint sessions with clients. Strategic thinker with a focus on optimizing business processes and ensuring resilience against system failures. Committed to delivering valuable insights and solutions that drive efficiency and excellence in healthcare operations. Efficient in business analyst skills like Requirement Gathering, Sprint Planning, Requirement Writing, Creating User Stories for Change Requests (CR), User Prototype Creation, CR Prioritization, Release Management, UML, Flow Charts, Use Cases, and Splitting EPICs into multiple user stories with acceptance criteria, and UAT & User Training.

Overview

8
8
years of professional experience

Work History

Team Data Analytics (Business Analyst)

PrimeEra Medical Technologies
Hyderabad
05.2024 - Current
  • Analyzed business requirements and captured details to facilitate effective implementation.
  • Managing functional requirements, database management, and project management using both Agile & Scrum Methodologies.
  • Tracked defects and managed project progress through JIRA, promoting transparency and organization in project management.
  • Supervising all phases of the claims processing development life cycle, ensuring seamless integration of business requirements.
  • Currently working on the Patient Access API, providing access to Electronic Medical Records (EMR) and Electronic Health Records (EHR) for patients transitioning between insurance plans.
  • Engaging in manual API testing, actively participating in service integrations, and contributing to successful project implementations.
  • Ensuring compliance with regulatory guidelines such as HIPAA to maintain the highest standards in the current healthcare systems.
  • Providing comprehensive documentation for clarity and reference.
  • Contributing in activities like analyzing market and competition, assessing value, creating story maps, and prioritizing stories, epics & themes to ensure work focuses on those with maximum value that are aligned with product strategy.
  • Liaised with development, operations, and cloud teams as Scrum Master to coordinate Scrum ceremonies including Sprint Planning, Daily Stand-up, Sprint Review & Retrospective, and Backlog Refinement.
  • Gathered feedback from end users regarding usability issues related to applications or systems.

Team Account managemnet /Business Analyst

Advanced Medical Pricing Solutions
Hyderabad
09.2021 - 05.2024
  • Spearheaded the understanding of planned benefit documents in multiple applications, a web-based tool catering to employers and employees and clients, ensuring a comprehensive grasp of organizational requirements and age groups.
  • Participated in quality assurance and continuous improvement studies, documenting standard operating procedures and policies and recommending adjustments to streamline workflow.
  • Collaborated closely with stakeholders to design customized plans, enabling employees to elect benefits tailored to their preferences, fostering a personalized and employee-centric approach.
  • Played a pivotal role in the development of the Payee plans application, meticulously addressing the requirements of insurance populations in specific areas. Tracked sprint progress using burn-up and burn-down charts, enhancing estimation accuracy.
  • Managed backlog prioritization, user story creation, and acceptance, contributing to streamlined Agile processes. Led a cross-functional team of internal employees and external contractors, ensuring efficient collaboration.
  • Supervised all aspects of the Scrum framework, overseeing product and release backlogs, sprint planning sessions, daily scrum meetings, sprint reviews, and retrospectives. Maintained a rigorous focus on sprint delivery timelines.
  • Designed and implemented basic SQL queries for testing and report/data validation, showcasing proficiency in database management. Utilized tools such as Jira, Excel Advanced, and Power BI for streamlined project tracking and reporting.
  • Showcased core competency in MS Outlook and PowerPoint, leveraging T-SQL for effective data querying and analysis.
  • Designed and implemented basic SQL queries for testing and data validation, demonstrating database management proficiency.

Senior Business Process Analyst

Hinduja global solutions
Hyderabad
09.2018 - 11.2020
  • tc led end-to-end implementation for healthcare workflow, optimizing revenue cycle management services for clients and achieving month-over-month billing increases.
  • Developed process workflows and plan documents for Electronic Medical Record (EMR) systems, enhancing operational efficiency and compliance.
  • Created and maintained training materials, including standard operating procedures (SOPs) and process change notifications (PCNs), to establish a standardized training framework.
  • Reduced client communication logs by resolving issues internally, minimizing external escalations and demonstrating proactive problem-solving skills.
  • Applied Agile methodologies in data mapping and user story development, promoting collaboration and efficiency within cross-functional teams.
  • Resolved complex cases using EMR Meditech,Nextgen,Cerner,Epic etc.

Education

Bachelor of Science - Electrical, Electronics And Communications.

Aurora Degree College
Hyderabad

Skills

  • SharePoint and Outlook
  • Stakeholder collaboration
  • HIPAA compliance
  • Rational RequisitePro
  • SQL proficiency
  • Advanced Excel skills
  • Microsoft Office applications
  • Statistical analysis tools
  • Word processing
  • Presentation design
  • Data visualization
  • Change impact analysis
  • Web-based reporting tools

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Timeline

Team Data Analytics (Business Analyst)

PrimeEra Medical Technologies
05.2024 - Current

Team Account managemnet /Business Analyst

Advanced Medical Pricing Solutions
09.2021 - 05.2024

Senior Business Process Analyst

Hinduja global solutions
09.2018 - 11.2020

Bachelor of Science - Electrical, Electronics And Communications.

Aurora Degree College
Manmohan Kour